topic Re: Home App Not Creating Speaker Groups in Speakers and Displays

Home App Not Creating Speaker Groups

MrJinx — Mon, 16 Jan 2023 23:04:52 GMT

here's my latest issue with the Home app. When i try to create a group with either the Master Bedroom or Den speakers, the group is not created. When I added those two to my home, they had Nest speaker icons, too.

take a look at the screen captures. the two nest speakers have a different icon than the others (Home, Mini and Nest). any ideas why

Re: Home App Not Creating Speaker Groups

Muddi — Tue, 24 Jan 2023 23:56:17 GMT

Hey MrJinx,

Thanks for reaching out. I know how it feels when you're having issues creating a speaker group on the Google Home app. A few questions: when did the issue start? Have you tried a different phone/tablet to check if you have the same issue? Also, could you share the troubleshooting steps that you've done?

Looking forward to your response.

Cheers,

Muddi

Re: Home App Not Creating Speaker Groups

MrJinx — Wed, 25 Jan 2023 04:21:28 GMT

this issue has been ongoing for months and is sporadic. it happens from time to time. did you see the other thread where you moved my issues? i put screen shots there. as far as troubleshooting, i reset speakers and restarted the app

Re: Home App Not Creating Speaker Groups

Juni — Thu, 02 Mar 2023 21:02:10 GMT

Hi MrJinx,

Thanks for the response, and I'm sorry for the delay. It seems like you already received assistance from our support team. How is it? Were you able to create a speaker group now? Let us know if you still need help on the speaker group issue, and we're glad to assist you further.

Regards,

Juni

Re: Home App Not Creating Speaker Groups

Princesss — Mon, 06 Mar 2023 22:47:44 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess

Re: Home App Not Creating Speaker Groups

MrJinx — Mon, 06 Mar 2023 23:22:02 GMT

you guys are useless.

Re: Home App Not Creating Speaker Groups

Princesss — Fri, 17 Mar 2023 02:55:30 GMT

Hi MrJinx,

Apologies for that. Have you been assisted via email regarding this?

Best,

Princess

Re: Home App Not Creating Speaker Groups

MrJinx — Fri, 17 Mar 2023 03:04:13 GMT

no, no one has contacted me about that issue. like the other issues

Re: Home App Not Creating Speaker Groups

Princesss — Fri, 24 Mar 2023 17:17:48 GMT

Hi MrJinx,

We're sorry about this. Do you have any case ID so we can check on it further?

Best,

Princess

Re: Home App Not Creating Speaker Groups

MrJinx — Fri, 24 Mar 2023 18:38:29 GMT

you're kidding right. geez, so useless. go punch a bag of grapes.

Re: Home App Not Creating Speaker Groups

Princesss — Thu, 06 Apr 2023 19:26:27 GMT

Hi MrJinx,

I really wish I can help you with this. Do you have any case ID so we can check what we can do to help you out with this?

Best,

Princess

Re: Home App Not Creating Speaker Groups

MrJinx — Thu, 06 Apr 2023 19:42:12 GMT

you're joking. i've given my case number several times. what are you? another google bot? the latest bard release? geez, what a jip.

Re: Home App Not Creating Speaker Groups

Dan_A — Sun, 23 Apr 2023 20:44:19 GMT

Hi MrJinx,

Apologies for the inconvenience but, we haven’t received any case ID from you yet in line with this thread. Could you check if you still have it for us to isolate further? It would really be of big help.

Kind regards,

Dan

Re: Home App Not Creating Speaker Groups

Dan_A — Wed, 26 Apr 2023 21:03:14 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: Home App Not Creating Speaker Groups

LovelyM — Fri, 28 Apr 2023 22:35:50 GMT

Hello MrJinx,

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours.

Regards,
Lovely

Re: Home App Not Creating Speaker Groups

MrJinx — Fri, 28 Apr 2023 23:07:33 GMT

yes, im still having trouble. i can not play all my speakers at the same time. your second level help was no help.

Re: Home App Not Creating Speaker Groups

MrJinx — Sat, 29 Apr 2023 17:44:47 GMT

stereo pairing is no longer working. also, speakers will not be set up properly.