topic Re: Issues in setup: after reset still registered to another user in Speakers and Displays

Issues in setup: after reset still registered to another user

Shaggy — Fri, 07 Apr 2023 22:40:35 GMT

I have had my hub Max for about 1.5 years now. Work great till I tried to reset my whole hone due a few bugs (lights randomly turning on) I first removed all devices from my home then deleted my home and built a new one up. All devices have reconnected without fault (Router, Cameras, speakers, lights). However the hub Max keeps coming up with an error that it already registered to another user, please remove this device from the other users account a retry setup.

I have fully reset all devices after removing them from my home. And i have reset the hub Max a number of times, restarted my phone, force close the hone app and reopen it. What else can I try?

Re: Issues in setup: after reset still registered to another user

David_K — Sat, 08 Apr 2023 11:01:31 GMT

Because Nest Hub Max has a Nest Cam, Google's process for this is to remove your device from the Google Home app while it is still connected to Wi-Fi and the internet, before factory resetting it.

Are you trying to set it up using the same Google account you originally set it up with? That is the only way you'll be able to set it up.

Re: Issues in setup: after reset still registered to another user

Shaggy — Sat, 08 Apr 2023 11:06:53 GMT

Yes it is the same google account. Yes it was still connected to WiFi when I removed it from my account.

Re: Issues in setup: after reset still registered to another user

David_K — Sat, 08 Apr 2023 12:13:36 GMT

Would you mind sharing a photo of the error just to confirm?

Re: Issues in setup: after reset still registered to another user

LovelyM — Tue, 11 Apr 2023 23:02:42 GMT

Hi folks,

Thanks for giving us a hand, @David_K.

@Shaggy, kindly check if your Google Nest Hub Max is showing under your Google Account's Your devices and remove it there. Factory reset it again before going through another setup process. If you are still encountering the same issue, please send us a screenshot. Here's how: start a new post > Click Insert Image > Choose an image source location > Follow the on-screen instructions. You can tap the "Drag and Drop" option. Note: Maximum attachment is 5 MB.

Keep me posted.

Best,
Lovely

Re: Issues in setup: after reset still registered to another user

LovelyM — Sat, 15 Apr 2023 00:14:04 GMT

Hey Shaggy,

Checking in to see if you are still having issues. I want to make sure you are all set, so let me know if you need further assistance.

Cheers,
Lovely

Re: Issues in setup: after reset still registered to another user

LovelyM — Sun, 16 Apr 2023 00:26:24 GMT

Hello Shaggy,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Cheers,
Lovely