topic Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi in Speakers and Displays

Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Sat, 01 Apr 2023 21:21:26 GMT

I've read all the posts. I have three Nest Hubs - two Hub Max and one Hub. Every day or other day for the last several months, one or all will randomly disconnect from Wi-Fi and will only come back if you unplug and plug each of them back in. I've read all the posts. This is still an issue. Router is not new. Nothing has changed except that my security system is comprised each second that they are offline. I have several other Nest and other smart devices and none of them does this, so please don't tell me to reset my router. Bandwidth or coverage are not an issue.

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Biggsyboi — Tue, 04 Apr 2023 04:13:22 GMT

Hi, do you know what make and model your wifi router(s) are? Is it WiFi 6, by any chance?

If it is WiFi 6, you might have better luck if you have a user interface that allows you to force your google speakers to connect to 2.4ghz band. I have a WiFi 6 Deco mesh system which doesn't allow this, so they are connecting to 5GHz WiFi 6 which they are not compatible with, and so we have the exact same problem. If you have read the other threads with this issue, you should comment in them and add your voice - this also bumps those threads to the top I think?

Re: ALL nest speakers randomly disconnect from WiF... - Page 2 - Google Nest Community

Google speakers keep losing wifi on new router ("H... - Page 3 - Google Nest Community

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Muddi — Tue, 04 Apr 2023 05:08:54 GMT

Hey Fairwaysalways,

Thanks for reaching out. I understand the feeling when your Google Nest display keeps on disconnecting to the network. I have the same question as @Biggsyboi, so we can check if there are settings on your router that might cause the issue on your Google Nest Hub and Hub Max display. How's the distance between your router and displays? Please make sure they are within 15-20 ft. away from the router. Also, it would be helpful if we can connect one Nest Hub on a different network to check if it will have the same behavior.

Looking forward to your response.

Cheers,

Muddi

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Princesss — Fri, 07 Apr 2023 16:51:14 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Fri, 07 Apr 2023 17:50:38 GMT

Hi Muddi, One of the displays Hub Max is about 10 feet away. The other Hub Max is about 80 feet away. The Hub is about 40 feet away. Regardless of the distance, they all disconnect randomly. Other smart devices in those spaces at the same distances never disconnect.

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Princesss — Sat, 08 Apr 2023 22:10:48 GMT

Hi Fairwaysalways,

Thanks for the details you've shared. Is there a way to try moving the Google Nest Hub Max devices closer to the router so we can compare and check if they will still disconnect from your network?

Best,

Princess

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Biggsyboi — Sun, 09 Apr 2023 06:46:58 GMT

10 feet seems close enough

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Sun, 09 Apr 2023 07:17:03 GMT

Thank you. I know everyone’s trying to help, but when I say one of them is 10 feet away and disconnecting, there’s no need to move the one that’s a ways away.

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Biggsyboi — Sun, 09 Apr 2023 14:32:00 GMT

What WiFi do you have? Can you force the devices to connect to 2.4ghz band instead of 5ghz?

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Sun, 09 Apr 2023 15:27:53 GMT

I learned early on that 5 GHz wasn’t compatible with Nest devices, so all my smart devices are connected to 2G

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Sun, 09 Apr 2023 15:29:04 GMT

Why such a hurry to lock? It’s still not resolved and many people it seems still have this issue.

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Biggsyboi — Sun, 09 Apr 2023 17:10:02 GMT

What WiFi system do you have

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Dan_A — Wed, 12 Apr 2023 00:38:26 GMT

Hey there Fairwaysalways,

Nest speakers are compatible with both 5 GHz and 2.4 GHz but, we recommend that you use the 2.4 GHz for range purposes. Also, what ISP are you under and what’s the modem/router manufacturer?

There are Wi-Fi devices that have a band steering frequency in which it automatically connects your devices to the best available WiFi frequency in your home. Most WiFi modems come with two frequencies – 2.4 GHz and 5 GHz – and ask you to choose between them when connecting a device to your home network.

Let's isolate this further.

Thanks for helping, Biggsyboi!

Thanks,

Dan

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Wed, 12 Apr 2023 00:43:17 GMT

@Biggsyboi the router is a Netgear Nighthawk AC3200: https://www.bestbuy.com/site/netgear-nighthawk-ac3200-wi-fi-router-with-docsis-3-1-cable-modem/6345937.p?skuId=6345937

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Wed, 12 Apr 2023 00:49:57 GMT

@Dan_A thank you for the explainer. Tthe router is a Netgear Nighthawk AC3200: https://www.bestbuy.com/site/netgear-nighthawk-ac3200-wi-fi-router-with-docsis-3-1-cable-modem/6345937.p?skuId=6345937.

ISP is Cox. Wi-Fi Service is Cox Internet Gigablast

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Biggsyboi — Wed, 12 Apr 2023 00:56:42 GMT

Looks like that is WiFi 5 so your problem may be different to mine. But if you can make the speakers avoid 5ghz and only connect via 2.4ghz, do that at least for troubleshooting purposes.

Not sure what's going on but my system is WiFi 6 (it still broadcasts in the older protocols as well) and Google tech support told me it's not compatible, especially on the 5ghz band.

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Wed, 12 Apr 2023 01:03:30 GMT

@Biggsyboi thank you for the answer. So frustrating. I saw your posts on the other thread. They really need to fix this or else they could face class action suits if someone breaks into a home with that has a disconnected security camera, which is what the Hub Max is for millions!

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Dan_A — Sun, 16 Apr 2023 01:25:34 GMT

Hi Fairwaysalways,

Thanks for confirming that what you use is a Netgear Nighthawk. Due to Netgear settings, you may need to complete the following to successfully setup your speaker or display with the router. You must have access to your router settings.

Disable Access Control.
Enable the option "Allow guests to see each other and access my local network" in the Guest Network Setup.

If needed, reach out to Netgear support for further assistance.

Keep me posted.

Thanks,

Dan

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Dan_A — Wed, 19 Apr 2023 01:27:31 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: Nest Hub and Nest Hub Max Keep Disconnecting from Wi-Fi

Fairwaysalways — Wed, 19 Apr 2023 04:33:35 GMT

@Dan_A I appreciate your help, but I still need help. What does the guest network have anything to do with this. Why do you folks always assume everyone's a techie. When I buy and connect an Apple product, it just works. Same with Microsoft. Why do I always need to go to the Google community to solve problems and get sent on wild goose chases. You have legions of angry folks out there and while I'm dealing with this major security issue, Google informs they are discontinuing Nest Secure and directing me to ADT whom I fired years ago. Last night, I come home. Hub Max that's 70 feet away is disconnected from Wi-Fi. So is the one 10 feet away from the router. 24 hours later, guess what? The one 10 feet away was disconnected and yes, you know it. The one 70 feet away is still connected, no problem. Seriously Google, fix this!