topic Re: "Sorry, something went wrong" or "Sorry, there was a glitch." in Speakers and Displays

"Sorry, something went wrong" or "Sorry, there was a glitch."

gxonatano — Fri, 24 Mar 2023 01:10:28 GMT

Any command to any speaker I own results in one Nest Audio speaker saying "sorry, there was a glitch," or "sorry, something went wrong."

I have two Google Home speakers and a Nest Audio. One speaker is downstairs in the kitchen (the furthest away from the router), one speaker is in the upstairs bathroom (the closest to the router), and the Nest Audio is in the upstairs bedroom, still pretty close to the router, about 4 meters away.

When I'm downstairs and speak to the kitchen speaker, the kitchen speaker responds as expected, and the command executes successfully. But then several seconds later, the upstairs Nest Audio responds, "sorry, something went wrong. Try again in a few seconds."

When I'm in the bathroom and speak to the bathroom speaker, the command also executes correctly, but then several seconds later, the Nest Audio responds with "sorry, there was a glitch" or "sorry, something went wrong."

When I'm upstairs next to the Nest Audio, I say something to it, but the downstairs speaker or the bathroom seaker responds instead. Then, just as before, the Nest Audio will say "sorry, there was a glitch" or "sorry, something went wrong. Try again in a few seconds."

This happens consistently, on every command, no matter where I am.

The speaker is close enough to the router, and the router is a brand new CenturyLink C4000XG, with WiFi6.

I've tried rebooting and resetting the Nest Audio, but this behavior continues no matter what.

I tried seqentially rebooting the router, all the other Google Home devices, and the Nest Audio. Doesn't help.

I tried setting the language to English, as suggested in another thread here (closed before I even had a chance to reply! So rude.) But it's already English.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Biggsyboi — Sat, 25 Mar 2023 15:18:10 GMT

I experienced a similar issue, but it seemed to happen only for 2-3 days and then stopped. This was about 1 week ago. For my issue, it was 2 Nest Audios in the same room. When requesting to turn on or off lights, both speakers I think would listen, one speaker responded and the other afterwards would still say there was a glitch or something went wrong, about 3 or 4 seconds afterwards.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Biggsyboi — Sat, 25 Mar 2023 15:29:46 GMT

Google Mini Speaker (1st gen) "There is a glitch" - Google Nest Community

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Muddi — Tue, 28 Mar 2023 10:13:11 GMT

Hi gxonatano,

Thanks for sharing details about the issue. I appreciate @Biggsyboi for helping here!

I know how challenging it is not having a working device when needed. Let's try to get to the bottom of this. To isolate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Audio). Once done, check if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Princesss — Fri, 31 Mar 2023 18:54:54 GMT

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

gxonatano — Fri, 31 Mar 2023 20:07:38 GMT

This is not a network issue, though, since all the speakers are on the same network, and the Nest Audio is very close to the router. All speakers connect to the network just fine. Whenever I set up the Nest Audio from the beginning, it works fine for a little while, and then reverts back to this buggy behavior. That's how I know it's not a network issue. I also know it's not a network issue because, when I ask the Nest Audio something, the speaker that responds is actually one that's much further away. All of the Google Home mini speakers work just fine. It's just that whenever I ask any one of them anything, the Nest Audio responds a few seconds later with "Sorry, there was a glitch." It doesn't say what the glitch is, which I think is a big problem. If there were at least some useful kind of error message or at least a link on the Home app to a traceback, this could be effectively debugged.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Biggsyboi — Sat, 01 Apr 2023 02:33:34 GMT

I said previously that the issue disappeared but I was wrong. It does still happen for me now as well. This is only a recent development, it's been happening for less than one month. Always appears to be the same speaker that does it. There doesn't appear to be an error log on the devices for debugging unless Google can access these remotely without mentioning it.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Muddi — Sat, 01 Apr 2023 23:49:00 GMT

Hey gxonatano,

To confirm, is the issue isolated to a specific Nest Audio only? Could you tell us the firmware version? Also, how many devices are connected to your network?

I understand that some of your devices are working when connected to the same network, but connecting the problematic device to a different network will help us check if it will have the same behavior. Let's give it a try!

@Biggsyboi: To confirm, are you pertaining to the Nest Audio as well?

Cheers,

Muddi

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

gxonatano — Mon, 03 Apr 2023 16:49:30 GMT

When I connect the Nest Audio to a different network, I'm not seeing this problem reproduced. But it could just be because it takes a while for this problem to appear. Whenever I set up the Nest Audio for the first time, this issue doesn't appear, but then when it's been a few hours or a day or so, this issue starts to present itself again.

But it would make sense that, when the device is on a different network and can't see the other devices, that it doesn't exhibit this issue, since this issue happens when I issue a command to another speaker, and the Nest Audio responds with "Sorry, there was a glitch." It doesn't happen when I issue a command to the Nest Audio.

Example:

Me, downstairs, speaking to downstairs Home Mini: "OK Google, what's the weather like?"

Downstairs Home Mini: "Today there will be a high of 12 and a low of 2."

Several seconds pass.

Upstairs Nest Audio: "Sorry, there was a glitch. Try again in a few seconds."

This happens every time, and it's incredibly annoying.

It looks like it's on system firmware version 348702, Cast firmware: 1.56.348702.

On the network there are the two Home Mini devices, the Nest Audio, and sometimes a laptop, phone, and TV, for a total of anywhere between 2 and 8 devices.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Muddi — Tue, 04 Apr 2023 23:20:52 GMT

Hi gxonatano,

Thanks for trying. The last thing that we want to try is to adjust the sensitivity of your Nest Audio to the wake word.

Below are the steps:

Open the Google Home app.
Tap the device of the preferred speaker.
At the top right, tap Settings (gear icon) > Audio > “Hey Google” sensitivity.
Use the slider to raise or lower the device's sensitivity to make it more or less responsive to "Hey Google".

Once done, let's monitor your device and see if you'll still get the message when using your other Home Mini downstairs.

Cheers,

Muddi

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Juni — Sat, 08 Apr 2023 01:34:04 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have

Regards,

Juni

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Dan_A — Sun, 09 Apr 2023 02:02:33 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

gxonatano — Sun, 09 Apr 2023 18:14:54 GMT

Changing this sensitivity doesn't affect anything one way or the other, since it's not a matter of whether it hears me---it does. It's a matter if how it behaves once it does hear me.

Example from just now:

Me, upstairs right next to my Nest Audio speaker: "What's the weather like?"

Downstairs speaker: "The weather in Seattle is..."

Moments later, Nest Audio right next to me: "sorry, there was a glitch. Try again in a few seconds."

And what exactly am I supposed to try again? The command succeeded, on the wrong speaker, and the Nest Audio complains about some glitch without explaining which. I try asking it about the glitch, but it doesn't seem to know.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

GuliPires — Mon, 10 Apr 2023 19:27:04 GMT

Soon you won't hear anything anymore from many google assistant users if you don't solve this issue and keep closing topics without solution... I'm about to try Alexa, I'm pretty sure they wouldn't take over 3 weeks to solve a generalized bug like this.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Dan_A — Tue, 11 Apr 2023 01:15:19 GMT

Hello everyone,

Are all your devices in a speaker group? If so, kindly remove them from the group by following the steps below:

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Open the Google Home app.
Tap your speaker group.
Tap Delete group > Remove.

Also, change the name of each Nest speaker:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app.
Touch and hold your device's tile.
At the top right corner, tap Settings > Device information > Device name.
Enter a new name > tap Save.

Once done, when you give a command to each device, make sure to include the name of the device and tell me how it goes.

Best,

Dan

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

GuliPires — Wed, 12 Apr 2023 00:57:21 GMT

I have only one Nest Mini, so I don't have a speaker group.

Anyways, I created a group with only one speaker so I could follow your steps, but no success, the issue remains.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

Dan_A — Wed, 12 Apr 2023 01:45:42 GMT

Hey there GuliPires,

Appreciate the effort. How about this — to eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Thanks,

Dan

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

budwhacked — Wed, 12 Apr 2023 21:40:45 GMT

Been tackling the same issue in my condo for the past few weeks. I have 4 Home mini Gen 2's and have wiped and re-setup all 4 about three times now. Restarted the router each time as well. Everything will work just fine for a few hours and then any request made to a mini will result in one mini responding and any others that happen to pick up my voice to give the response of, "there was a glitch" or "something went wrong". All 4 are set on their lowest sensitivity, are not part of a group, all in the same condo, same network, same frequency. But they act as if one of them, at a minimum, is always out of sync with the others. I first tried resetting and reinstalling them one by one. Each time, whichever mini I installed last would be the one to be out of sync with the others. Then I reset and reinstalled all 4 at the same time and made sure to not trigger them until all 4 were completed. Each time restarting the router as well to make sure. That was how I got them to work for three hours and then it started all over again. They are all named differently. They are in the same account. EVERYTHING IS SET AS IT SHOULD BE.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

gxonatano — Fri, 14 Apr 2023 15:48:31 GMT

Changing the names of the devices doesn't help. I don't understand what you mean by "when you give a command to each device, make sure to include the name of the device." Do I say, "OK Google, what's the weather? And I'm talking to you, kitchen home mini?" Variations on this theme don't seem to work at all.

Re: "Sorry, something went wrong" or "Sorry, there was a glitch."

GuliPires — Sat, 15 Apr 2023 02:17:52 GMT

That worked (using the nest mini on a mobile hotspot), but it's not practical... The issue seems to be related to something between the nest mini and my network/ISP, maybe some port or firewall configuration that has suddenly changed on them. I already tried to contact my ISP, but I doubt they will solve this and would be very helpful if Google could manage to find out where is the issue.