topic Re: Nest hub g screen stuck in Speakers and Displays

Nest hub g screen stuck

katkassmomma — Fri, 29 Oct 2021 00:22:45 GMT

Stuck on g screen nothing is fixing it.

Re: Nest hub g screen stuck

Ashepherdson — Fri, 29 Oct 2021 02:21:09 GMT

Have you tried a factory reset yet?

https://support.google.com/googlenest/answer/7073477?hl=en-CA#:~:text=to%20factory%20reset%20Nest%20Hub.&text=Google%20Nest%20Hub-,On%20the%20back%20of%20Nest%20Hub%2C%20press%20and%20hold%20both,you%20know%20that%20it's%20resetting.

Re: Nest hub g screen stuck

katkassmomma — Fri, 29 Oct 2021 04:07:08 GMT

Yes over & over

Re: Nest hub g screen stuck

Ashepherdson — Fri, 29 Oct 2021 04:07:48 GMT

Okay, escalated to the Google team for you 🙂

Re: Nest hub g screen stuck

katkassmomma — Sun, 31 Oct 2021 22:35:37 GMT

Still no luck, what else can I do? Is it fixable?

Re: Nest hub g screen stuck

Nvanover — Wed, 24 Nov 2021 04:28:46 GMT

My Google nest is also stuck on the “G” screen Will not factory reset Have turned it off for 24 hours Nothing changes

Re: Nest hub g screen stuck

Squiggg — Fri, 03 Dec 2021 00:30:35 GMT

I'm experiencing the same issue. Any luck?

Re: Nest hub g screen stuck

Jake — Wed, 02 Feb 2022 19:37:26 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest hub g screen stuck

Squiggg — Wed, 02 Feb 2022 20:53:29 GMT

Good to go? Literally got no help from anyone at Google despite numerous chats, emails, phone calls, etc. The thing has been a brick for two months. Is this a serious reply?

Re: Nest hub g screen stuck

Ashepherdson — Wed, 02 Feb 2022 21:09:05 GMT

Have you tried Placing the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.) Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)

Re: Nest hub g screen stuck

Squiggg — Wed, 02 Feb 2022 21:39:49 GMT

I literally work in tech so I've done all of that to exhaustion. I threw it out and bought an Alexa. Thanks for pushing it an update that wasted everyone's money though. This is a known and well documented issue and the only fix it to purchase a new one. We both know that.

Re: Nest hub g screen stuck

Squiggg — Wed, 02 Feb 2022 21:45:01 GMT

FWIW i was instructed to take videos of the device not responding to me and I never once heard back regarding those. Stop making people jump through hoops when you know the only fix is a replacement. The update you pushed out 4Q21 bricked a huge chunk of your first generation nests. You should've owned up to it and fixed it 2-3 months ago. Who holds on to a device that doesn't work for months? No one.

Re: Nest hub g screen stuck

Jake — Tue, 03 May 2022 19:04:05 GMT

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake