topic Re: Local news sources on morning routine have disappeared. No they are not off the air in Speakers and Displays

Local news sources on morning routine have disappeared. No they are not off the air

Fairwaysalways — Sat, 01 Apr 2023 21:11:06 GMT

I added local news sources to my morning routine. Now the only choices are from other states. No offense, but why would I want to listen to a New Jersey station out on the west coast? We had them and then they disappeared.

Re: Local news sources on morning routine have disappeared. No they are not off the air

Dan_A — Sat, 08 Apr 2023 19:24:13 GMT

Hi Fairwaysalways,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Once done, kindly double check the items below:

Review news preferences customization.
Be more specific with the request.
Check if Digital wellbeing is on and restricting the speaker or display.

See this guide for more information about customizing your new experience.

Let me know how it goes.

Best,

Dan

Re: Local news sources on morning routine have disappeared. No they are not off the air

Dan_A — Tue, 11 Apr 2023 19:34:09 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Local news sources on morning routine have disappeared. No they are not off the air

Fairwaysalways — Tue, 11 Apr 2023 20:21:21 GMT

Hi @Dan_A sorry for the delay. This is not an issue with the speakers, but rather the availability of the news sources. I added the TV station from the city I was moving to when I was in my old city. After I moved, I kept the news station from my old city and the new one in my news routine. And then they disappeared. Now neither of them is available. About a year and a half ago. Shouldn't there be at least one news source for every major city?

Re: Local news sources on morning routine have disappeared. No they are not off the air

Dan_A — Wed, 12 Apr 2023 01:01:07 GMT

Hey there Fairwaysalways,

I understand! However, Nest devices rely heavily on the news source in each town, city, or state. Not just news sources but also radio sources affect the function of Nest devices if they're available. What city are you in and what city were you from?

Thanks,

Dan

Re: Local news sources on morning routine have disappeared. No they are not off the air

Fairwaysalways — Wed, 12 Apr 2023 22:42:18 GMT

@Dan_A thank you for the reply, but I'd rather not say in a public forum. Why does that matter? Both cutues are in the states if that helps

Re: Local news sources on morning routine have disappeared. No they are not off the air

Dan_A — Mon, 17 Apr 2023 01:18:35 GMT

Hi Fairwaysalways,

I know how you feel giving away information like that but knowing where you're from and where you are now can let us isolate your concern. Since this involves issues with the radio feature specifically, narrowing things down may give us answers.

Kind regards,

Dan

Re: Local news sources on morning routine have disappeared. No they are not off the air

Dan_A — Thu, 20 Apr 2023 01:32:01 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

Re: Local news sources on morning routine have disappeared. No they are not off the air

Juni — Fri, 21 Apr 2023 03:13:29 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni