topic Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet? in Speakers and Displays

Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Johnallenit — Sat, 25 Mar 2023 00:09:34 GMT

I've found a number of threads with the same issue I'm having, but no-one has posted a fix. If there isn't a fix, I'll have to switch to a different platform.

If the hub is paired with a Bluetooth speaker spotify will pause audio after 1/2 second of each start of a song. Every time.

When playing with only the inbuilt speaker, no problem..

All troubleshooting I can think of has been done.

-Tried 3 different speakers 5.0,aptx

-Reboot all devices

-Firmware current (896)

-Fresh setup

Has anyone actually got this working?

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Fernando823 — Sat, 25 Mar 2023 01:11:33 GMT

It's been like this for two years and they are not doing anything to fix it

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Fernando823 — Sat, 25 Mar 2023 01:23:18 GMT

I have the firmware version 1.56.348702.

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

LovelyM — Fri, 31 Mar 2023 20:42:06 GMT

Hello everyone.

Thanks for reaching out and for being a step ahead of us.

Our team is already aware of this issue and is currently working on a fix, so please stay tuned for updates. At the moment, we need your help to reproduce the issue and file a feedback by saying, "Hey Google, send feedback" with the keyword: "GHT3 Bluetooth audio issues."

Keep me posted.

Cheers,
Lovely

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Juni — Tue, 04 Apr 2023 03:46:04 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have

Regards,

Juni

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Fernando823 — Tue, 04 Apr 2023 16:06:52 GMT

Of course the steps didn't help, there is a bug and we are waiting for a fix.
Could you update on the progress???

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Juni — Wed, 12 Apr 2023 02:52:47 GMT

Hi there,

Got it. No news about that right now, Fernando, but stay tuned for updates. Thanks for asking.

Regards,

Juni

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Fernando823 — Wed, 12 Apr 2023 09:41:04 GMT

I want to add that this is specially noticeable when using Spotify application, always when starting a song and every few seconds while playing it.
I also sometimes use Tunnein and I havent noticed it there.

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Johnallenit — Wed, 12 Apr 2023 22:45:12 GMT

Feedback sent.

It's disappointing that such a bug wasn't identified and hot fixed before release let alone remains unpatched years later for new devices on the platform.

It's not like this is an edge case use. It's literally used in promos for the device and in effect is false advertising.

How should I submit my request for refund?

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Fernando823 — Wed, 12 Apr 2023 23:09:30 GMT

I am very disappointed with the product as well, at this point I would also like a refund and I will move to the other ecosystem for smart homes.

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Fernando823 — Mon, 17 Apr 2023 21:21:05 GMT

Still waiting for a reply

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Fernando823 — Mon, 01 May 2023 12:12:24 GMT

UP
Still waiting with no updates

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Sneed914 — Tue, 20 Jun 2023 00:01:58 GMT

Is this fixed yet?,,

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

CrUsHoR — Thu, 22 Jun 2023 12:57:03 GMT

Nope, currently listening to Spotify with my nest mini and these lags still persist

Re: Nest hub gen 2 stutters when playing to bluetooth speaker. Is this fixed yet?

Fernando823 — Thu, 22 Jun 2023 14:56:41 GMT

I can confirm that it has not been fixed