topic Re: Google speaker keeps playing music after I tell it to stop in Speakers and Displays

Google speaker keeps playing music after I tell it to stop

Palazzo — Wed, 26 Oct 2022 08:10:45 GMT

Hi,

I've seen a few threads with the issue that when asking a Google Home device to "Stop" when playing media, it restarts again after a few minutes. There haven't been any posted solutions.

What I discovered when playing "Times Radio" via TuneIn on my home mini was that the "Hey Google, Stop" command only puts the media into a Paused mode rather than cancelling it completely as you would expect.

I discovered this by checking the device status on my Google Home android app.

I tried a few other commands "Cancel", "Stop Playing" etc and all only seem to pause the media.

It then spontaneously seem to restart after 5 minutes or so.

I've been using this device for probably 2 years now without this issue - it just appeared in the last couple of weeks, so I assume it's a bug in a recent software update.

Can someone confirm the bug and when it will be fixed, or, if it's a new "feature", what commands can be used to completely stop the media playing?

Re: Google speaker keeps playing music after I tell it to stop

LFS — Wed, 26 Oct 2022 08:32:43 GMT

For me, I encountered issues where "stop" doesn't stop the playback totally. If you look into the Google Home app, the music is simply paused and needs to be manually stopped to totally disconnect. I have had feedback on this problem before but it seems like the software team ignored the problem.

Another issue I encountered was my stop command was totally ignored. The nest mini just blinked the LEDs a few times and the music continued.

Re: Google speaker keeps playing music after I tell it to stop

Palazzo — Wed, 26 Oct 2022 08:39:43 GMT

@LFS Thanks. For all I know this may always have been the case, but it didn't spontaneously restart playing until a few days ago, so maybe there is another recent change causing my issue.

Re: Google speaker keeps playing music after I tell it to stop

Stevemedia — Wed, 26 Oct 2022 15:06:00 GMT

Hi,

Had the same problem. Tried on/off, Factory reset, no difference

The speaker, 1st generation mini, totally ignored the "Stop" command.

Tried all of the "stop" words I could think of, none of mine worked.

So I went on line and asked for synonyms for Stop. Printed the list and worked my way through it.
Some worked, some didn't.
After each successful stop, I tried the usual command. The first few, no change "Stop" didn't work.
However after one of them, I'm sorry I can't remeber which one, "Stop" worked as expected.

No gaurantees but it worked for me.

Good Luck.

Re: Google speaker keeps playing music after I tell it to stop

Palazzo — Wed, 26 Oct 2022 15:23:27 GMT

Thanks @Stevemedia. Not sure it's the same problem as my device does respond to "stop". However, in that response it is just pausing the media and then seems to unpause it spontaneously after about 5 minutes. My guess is that as I'm streaming radio from the Internet, I expect the device's buffer gets full which forces the restart.

So my key issue is that "stop" pauses the media stream instead of cancelling it completely as I would expect.

Re: Google speaker keeps playing music after I tell it to stop

Palazzo — Thu, 27 Oct 2022 08:20:17 GMT

I've done some more research.

My Google Home minis running cast firmware 1.56.313652 both exhibit this issue i.e. when I say "Play Times Radio" and then "Stop" they Pause the media. The playing resumes spontaneously after approximately 5 minutes.

My Lenovo display Google device running cast firmware 1.56.285116 completely stops the stream when I say "Stop" (which is what I expect, and what I think the Minis used to do until last week).

Is there any way of rolling back the Mini software so I can test if earlier versions worked OK?

Re: Google speaker keeps playing music after I tell it to stop

LFS — Thu, 27 Oct 2022 08:29:05 GMT

The latest firmware seems to give the Nest Minis (I only have them) all sorts of problems. I made a few other posts in the community and it seems the issues started only with this current firmware.

Re: Google speaker keeps playing music after I tell it to stop

Juni — Sun, 30 Oct 2022 16:12:03 GMT

Hi folks,

@Stevemedia, thanks for the help.

@Palazzo and @LFS, have you tried the steps provided by Stevemedia? You can also try to reboot your WiFi router to refresh its signal.

Let me know how it goes.

Thanks,

Juni

Re: Google speaker keeps playing music after I tell it to stop

Palazzo — Sun, 30 Oct 2022 20:28:22 GMT

Hi @Juni ,

Have tried those steps, but unlike @Stevemedia I don't have any issue with the device recognising the "Stop" command. It's just that it pauses the media playing when I use that command instead of cancelling it.

Prior to about a week ago, the "Stop" command WOULD cancel the playback completely. My Lenovo Google display DOES cancel the playback with the same "Stop" command, so it suggests that different versions of google home software do different things for the same command. I think the bug is in the software now being deployed on the Google minis.

Re: Google speaker keeps playing music after I tell it to stop

Juni — Mon, 31 Oct 2022 18:01:21 GMT

Hi Palazzo,

Thanks for the response. Coul you send us a short video clip showing your issue?

Below are the steps on how to upload a video:

Start a new post.
Click Insert Image.
Choose an image source location.
Follow the on-screen instructions

Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Thanks,

Juni

Re: Google speaker keeps playing music after I tell it to stop

Palazzo — Tue, 01 Nov 2022 09:13:14 GMT

Hi Juni,

To summarise my issue is that when I says "Hey Google, Stop" the media playback is paused instead of cancelled and then starts to play again spontaneously after a number of minutes.

I have attached 6 screen prints but can't seem to upload videos (Mp4s under 5MB. When I drag/drop I get "You do not have permission to upload video."), however the 2 missing videos "2 - Telling Google to stop.mp4" and "5 - Telling Google to Stop again.mp4" just show me saying "Hey Google, Stop" each time and the Google Home Mini going silent.

Note that there is 19 minutes between step 3 and 4 when the media starts playing again on its own.

1 - At start playing media

3 - After Stop media is Paused

4 - Media starts playing again spontaneously

6 - Media is just paused again

7 - Mnually stopping media using Stop Casting button in app

8 - media now properly stopped

Re: Google speaker keeps playing music after I tell it to stop

Princesss — Fri, 04 Nov 2022 05:25:29 GMT

Hi Palazzo,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google speaker keeps playing music after I tell it to stop

ToasterBoy — Sun, 06 Nov 2022 15:51:20 GMT

I’ve had this exact issue during the same time period, also with radio stations via TuneIn. Often I will tell it to “stop”, then go into the app and the “stop casting” button is still displayed, which is a clue that it is merely paused even though it no longer indicates what was playing. The only thing I’ve found that actually stops the stream from starting up again later is to click “stop casting” in the app. I do wonder if this could be an issue with TuneIn rather than the google controls.

Re: Google speaker keeps playing music after I tell it to stop

Princesss — Tue, 08 Nov 2022 04:42:47 GMT

Hi ToasterBoy,

We appreciate you sharing some info about this. Right now, we'd like to check further what's causing this to happen. By the way, have you already tested it using a different music service instead of using TuneIn? Are they showing the same behavior?

Best,

Princess

Re: Google speaker keeps playing music after I tell it to stop

ToasterBoy — Thu, 10 Nov 2022 14:20:27 GMT

I’ve been testing with YouTube music but it hasn’t happened, though it didn’t happen every time with TuneIn either. Yesterday I played a radio station on TuneIn on a nest mini, and at some point told it to “stop.” I went into another room where I have a nest hub and found it’s screen showing the TuneIn stream paused on the nest mini. I didn’t wait for it to start playing again and the screen cleared when I told the hub to stop.

Re: Google speaker keeps playing music after I tell it to stop

ToasterBoy — Sat, 12 Nov 2022 14:54:12 GMT

I was just playing TuneIn on “all speakers” (a speaker group I set up), said “Hey google, stop all speakers” to my Hub, and got the response “sure, stopping all speakers.” The resulting screen on my Hub showed that it had merely paused.

Of course, since this is a live stream, pausing TuneIn for more than a few seconds rarely works as it might with on-demand audio sources. When told to resume it plays to the end of its buffer and then there’s silence. When that happens after pausing I’ve usually told it to stop, then given a command to start the same stream anew. Perhaps if I waited long enough it would eventually start playing again? Is this the issue?

Yesterday I came home to a nest mini playing the TuneIn station I had stopped before going out.

Re: Google speaker keeps playing music after I tell it to stop

ToasterBoy — Sat, 12 Nov 2022 15:03:41 GMT

Just replicated the issue. I played a TuneIn station, then told it to “stop” after a few minutes. It merely paused. Several minutes later it just started playing the current stream from that station. I assume that once the buffer ran out, it started streaming the TuneIn station anew. It doesn’t seem to happen every time though!

Re: Google speaker keeps playing music after I tell it to stop

Palazzo — Sat, 12 Nov 2022 15:36:14 GMT

Thanks - yep I think that's exactly the issue I have.

Re: Google speaker keeps playing music after I tell it to stop

Dan_A — Wed, 16 Nov 2022 01:40:25 GMT

Hi ToasterBoy,

I'm sorry to hear you're having the same concern. Have you tried doing all the steps above including the factory reset of your Nest Mini? Just in case, here's how and tell me how it goes.

Best,

Dan

Re: Google speaker keeps playing music after I tell it to stop

CapDave — Fri, 18 Nov 2022 14:04:38 GMT

Been having the same issue as everyone else here. Same FW version as previous people. Get's frustrating when you stop music when you leave the room to go to bed and the music restarts.
I don't think this is an issue with this many people setting / wifi as has been suggested here and other threads. This needs to be fixed on the Google, Stop and Pause are two different things, also just to comment why would Pause be only for 5 minutes, if I pause something it should stay paused till I say resume. If I pause to take a phone call I don't want the music to start again while I am still on the phone...save that one for another thread...