topic Re: Google home not responding and playing music in Speakers and Displays

Google home not responding and playing music

92blacktt — Mon, 17 Oct 2022 20:08:47 GMT

I am having trouble with my google nest / home system where the issue started when my voice command to cast music to speaker groups stopped working. I can still cast them using voice to individual speakers. The feedback I get can include "playing music on XXXX" with no music actually playing or "Sorry, youtube isn't installed at the moment". The home system also stopped responding to play/pause requests using voice commands to my TV. All of this used to work fine.

But its getting worse now, I cannot cast youtube to my speaker groups even manually using the android app. However spotify works fine 100% of the time! I would like to continue using Youtube Premium and not switch to spotify subscription. Any sugestions?

I contacted google support a few times regarding my home system now working correctly but its not getting resolved and I am not being helped.

I currently have: 3 nest mini (2nd gen), 1 nest mini (1st gen), 2 google chromecast with google tvs, 1 google hub display (2nd gen) and 2 nvidia shield pro 2019s in my system.

Re: Google home not responding and playing music

wavedashdoc — Mon, 17 Oct 2022 23:50:35 GMT

Nest closed the other thread but I found a workaround because this still isn't working after months now.

On the Chromecast with Google TV, remove it from the speaker group in the settings, system, cast, groups. Then start the cast from the phone by selecting the speaker group that contained the Chromecast with Google TV and nest speaker. The song will start playing on the nest speaker. On The Chromecast with Google TV, readd it to the speaker group, then the screen will flash and the UI will load properly and the song will play on the speaker group correctly.

Re: Google home not responding and playing music

92blacktt — Mon, 17 Oct 2022 23:54:43 GMT

thats quite a work around. I would like to be able to give a voice command to play on a group like it used to.

Re: Google home not responding and playing music

wavedashdoc — Mon, 17 Oct 2022 23:57:58 GMT

Trust me so would I. But Google/Nest doesn't seem to either acknowledge this issue or doesn't want to fix it. As an original Google Music user from 2009/2010, I expect better. This workaround only works for the current session, so you'll have to do this every time you start casting again.

Re: Google home not responding and playing music

92blacktt — Tue, 18 Oct 2022 00:01:15 GMT

I have been trying to get it resolved since Feb of this year. Many different cases and follow ups and no help at all. In July the support finally stated that the resolution was to replace every single google device. But the nest mini gen 2s are out of warranty so thats on my dime. They want to replace my chromecasts with google tv and nest hub under warranty. Its now October and they still haven't replaced that.

Now lets say I replace all the devices, will it work then!?

Re: Google home not responding and playing music

wavedashdoc — Tue, 18 Oct 2022 00:05:47 GMT

I doubt it replacing every device would fix it. And shame on them for recommending this as a solution to a paying customer when Spotify works fine. This is probably some strange issue because of api connection that is probably not working because jerri-rigged from all the different Google music services (Google Music, Google Play Music, YouTube Red, Youtube Premium and YouTube Music Premium and now more recently changes to YouTube branded accounts) from over the years.

Re: Google home not responding and playing music

92blacktt — Tue, 18 Oct 2022 00:13:39 GMT

Yep and I pay for youtube premium and can't even use it!

Re: Google home not responding and playing music

Juni — Tue, 18 Oct 2022 15:40:18 GMT

Hi everyone,

Thanks for posting.

I’m sorry for the trouble this has caused, let me help. A few things: Has anyone tried creating a new speaker group and name it “Speaker group”? If that did not work, try doing the reset and create another group and see if it will make a difference.

Keep me posted.

Best,

Juni

Re: Google home not responding and playing music

92blacktt — Wed, 19 Oct 2022 14:23:13 GMT

I have run through these steps a few times with various support people. It did not fix it.

Re: Google home not responding and playing music

wavedashdoc — Wed, 19 Oct 2022 14:35:02 GMT

Also with the most recent android 12 update for Chromecast with Google TV 4k, the issue persists. Also I would suggest not using the workaround, as it broke my audio playback for the device (all on device apps), until this morning when it started working again.

Re: Google home not responding and playing music

wavedashdoc — Wed, 19 Oct 2022 14:37:11 GMT

We'd be happy to provide device logs, yet support has only placed threads around this issue into infinite limbo. Can someone at google replicate this issue on their end?

Re: Google home not responding and playing music

Dan_A — Wed, 19 Oct 2022 18:46:50 GMT

Hi to all,

I know exactly how it feels if something’s not going your way. I found an article that might explain everything. What I understand is most Google Nest speaker, display, and Chromecast devices should receive an over-the-air update to allow those devices to continue to function in speaker groups. Refer to the Cast firmware versions below for the minimum versions:

Nest Mini, Nest Audio, Nest Wifi Point > 1.56x
Chromecast Audio, Chromecast (2018), Chromecast Ultra, Nest Hub (1st gen), Nest Hub (2nd gen), Nest Hub Max, Google Home, Google Home Mini, Google Home Max > 1.54x

Speaker groups containing non-Google speakers or Cast-based devices may not work properly in speaker groups if they don’t receive a software update. You may notice that those devices don’t play audio in a speaker group. Third-party Cast devices like soundbars with Chromecast built-in will need to be updated to Cast firmware 1.52.272222 and above. Not all device models will receive software updates. As a result, they may no longer work in speaker groups and will need the Device Utility app to complete each setup.

Refer to the Find your device's firmware version help center article for how to find a device’s firmware version using the Google Home app.

Now, after all that, you could try creating a new Home structure and move all the devices there. Create a speaker group and try it. Also try re-installing your YouTube app and relink your account to have the lates update. Other than that, I’m pretty sure you’ve done most of the troubleshooting given to you.

Hope this helps.

Best,

Dan

Re: Google home not responding and playing music

wavedashdoc — Wed, 19 Oct 2022 19:15:06 GMT

All devices that are having this issue are Made by Google or Nest. specifically Chrome Cast with Google TV 4k and Nest Home Mini's gen 2. These devices only don't work together in a speaker group with YouTube Music Premium. The Nest speakers work fine paired together, but as soon AS ANY Chromecast Cast with Google TV 4ks are introduced to the speaker group, the music fails to play.

Re: Google home not responding and playing music

92blacktt — Wed, 19 Oct 2022 19:20:27 GMT

Are all the google chromecasts and nest devices receiving these updates? They will all be fixed?

Re: Google home not responding and playing music

Dan_A — Wed, 19 Oct 2022 20:17:42 GMT

Hello again,

We know how important this is for you — our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update.

Thanks,

Dan

Re: Google home not responding and playing music

wavedashdoc — Wed, 19 Oct 2022 20:37:59 GMT

Thanks Dan. Thank you for finally acknowledging that this issue is not user error. This means a lot in establishing trust with your paying customers. Especially the ones who are tech savvy and have already tried traditional tech support steps. I patiently look forward to a resolution.

Re: Google home not responding and playing music

Dan_A — Wed, 19 Oct 2022 21:07:19 GMT

Hi wavedashdoc,

It was a pleasure helping you and others by giving information about this concern. Everything's already set in motion and it's just a matter of time.

Regards,

Dan

Re: Google home not responding and playing music

92blacktt — Wed, 19 Oct 2022 22:49:01 GMT

Just wondering, what was the purpose of google home telling me I need to replace all my devices? They are replacing my chromecasts and google hub. I have to go out and buy new nest mini v2.

Re: Google home not responding and playing music

Dan_A — Wed, 19 Oct 2022 22:58:27 GMT

Hi 92blacktt,

Most probably that's the endgame after checking every possible solution. Also, the replacement is approved depending on the devices firmware if an update is possible over-the-air. The silver lining in all this is a "cause" has already been detected. What's next is the "solution". We are trusting our programmers to find a fix asap.

Thanks,

Dan

Re: Google home not responding and playing music

92blacktt — Wed, 19 Oct 2022 22:59:56 GMT

Should I still be replacing all these devices?