topic Re: Unable to play music and view camera at the same time on Hub Max (but I can on 2nd gen Hub) in Speakers and Displays

Unable to play music and view camera at the same time on Hub Max (but I can on 2nd gen Hub)

mdabski — Mon, 10 Apr 2023 13:44:35 GMT

I use to be able to play music (i.e. TuneIn or Spotify) and view my cameras at the same time on my Hub Max.. but no longer can. However, on a 2nd gen Hub I am able to play music and view a camera at the same time.

Will this be fixed so that I can do this on the Hub Max.

Re: Unable to play music and view camera at the same time on Hub Max (but I can on 2nd gen Hub)

LovelyM — Fri, 14 Apr 2023 18:37:43 GMT

Hello mdabski,

Thanks for reaching out. We'd love to help.

Please answer the following: when did the issue start? Were there any changes made to your Google Nest Hub Max? What troubleshooting steps have you tried?

Reboot your Google Nest display for about a minute or two. Please share with me its Fuchsia version and Cast firmware version as well. Here's how to get it: swipe up on your display > Go to System Settings > Device information > Technical information > Look for the Cast firmware version and the Fuchsia version.

Looking forward to your response.

Best,
Lovely

Re: Unable to play music and view camera at the same time on Hub Max (but I can on 2nd gen Hub)

mdabski — Mon, 17 Apr 2023 12:16:01 GMT

Don't remember exactly when it started, but it's been like this for a few months now. We figured that it was a known bug and would be fixed in an upcoming release.. but since it's been awhile now, perhaps it wasn't known. I haven't made any changes to my Google Nest Hub Max. System Version: 10.20221207.2.109, Cast firmware 1.68.353511

Re: Unable to play music and view camera at the same time on Hub Max (but I can on 2nd gen Hub)

Muddi — Wed, 19 Apr 2023 03:07:25 GMT

Hi mdabski,

Thanks for the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Unable to play music and view camera at the same time on Hub Max (but I can on 2nd gen Hub)

mdabski — Wed, 19 Apr 2023 12:33:12 GMT

Hi Muddi, I've fille out the form and submitted it.

Re: Unable to play music and view camera at the same time on Hub Max (but I can on 2nd gen Hub)

Juni — Thu, 20 Apr 2023 01:46:46 GMT

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Thanks,

Juni