topic Re: Google Home/Nest still not playing radio stations problem (Canada) in Speakers and Displays

Google Home/Nest still not playing radio stations problem (Canada)

AndrewInCanada — Sat, 15 Apr 2023 14:31:48 GMT

Read some posts worldwide about this. Google says it's fixed but I'm still experiencing problems in Canada.

"I looked for (insert radio station name) but it either isn't available or can't be played right now."

This started a few days ago and still persists. The usual "Hey, Google - play (radio station)" used to be very reliable for everything. Now just getting above message no matter what I reboot.

Anyone else in Canada or worldwide still getting this error?

Re: Google Home/Nest still not playing radio stations problem (Canada)

Roxy1 — Sat, 15 Apr 2023 15:11:01 GMT

Same issue and not been able to resolve

Re: Google Home/Nest still not playing radio stations problem (Canada)

Carlos32 — Sat, 15 Apr 2023 16:12:07 GMT

If you are still experiencing issues with playing a specific radio station on Google Home or Google Assistant, you may want to try the following steps:

Check if the radio station is available in your country/region: Some radio stations may have limited availability based on your location. Check if the station is available in your country or region.
Check if the radio station is currently experiencing technical difficulties: The radio station you are trying to play may be experiencing technical difficulties. Check the station's website or social media accounts for any updates.
Reset your Google Home device: Try resetting your Google Home device by unplugging it from the power source for a few seconds and plugging it back in.
Clear cache and data for Google Home app: Go to your phone's settings, select "Apps & notifications," find the Google Home app, select "Storage & cache," and then clear the cache and data.
Update your Google Home app and firmware: Make sure your Google Home app and firmware are up to date. You can check for updates in the Google Home app.

If the issue persists, you may want to contact Google support for further assistance.

Re: Google Home/Nest still not playing radio stations problem (Canada)

pocomotion — Sat, 15 Apr 2023 17:57:27 GMT

Same frustrating issue. My 'good morning' routine included the play radio function with the name of the station "News 1130" and was working fine since I purchased the Hub a couple of years ago. I had to change the routine's wording to "AM 1130 Vancouver Canada" and now works fine again. One thing I noticed after the change, is it went straight into streaming the radio station. A few months ago, I had noticed either Google or TuneIn was playing ads before streaming the radio station. Still not working for SiriusXM, but will keep trying to sort that out.

Re: Google Home/Nest still not playing radio stations problem (Canada)

Cytuser1 — Sat, 15 Apr 2023 18:01:20 GMT

I am having the same issue. The only thing that seems to work is to simply say play radio. Sometimes it plays the last station I was listening to. The other thing that occasionally works is to say play iHeart …. With your specific station number. I hope this gets fixed soon.

Re: Google Home/Nest still not playing radio stations problem (Canada)

AndrewInCanada — Sat, 15 Apr 2023 18:57:25 GMT

Hmmm. 'Play radio' does play the last station. Very interesting. At least I can get one station til further notice. lol Thanks.

Re: Google Home/Nest still not playing radio stations problem (Canada)

OldNavy35 — Sun, 16 Apr 2023 13:43:13 GMT

Same issue here. I have a radio station as part of my Good Morning Routine. Worked great from initial set-up, then now only the frustrating "Not available...." message. Tried everything. Radio station is broadcasting. I have to manually Cast it every time. Nest no longer responds to the "Hey Google Stream xxxxx (radio station). Same frustrating response.....

Re: Google Home/Nest still not playing radio stations problem (Canada)

Roxy1 — Sun, 16 Apr 2023 13:59:21 GMT

Thanx. Have tried all the above to no success. Can get Sirius xm and Spotify but nothing from TuneIn or IHeart etc. Will contact google support by phone I guess. Seems to be a larger problem I would hope they could resolve. Frustrating to say the least

Re: Google Home/Nest still not playing radio stations problem (Canada)

MLD1 — Sun, 16 Apr 2023 14:35:59 GMT

Yes same issue for the past week in Toronto. No radio

Re: Google Home/Nest still not playing radio stations problem (Canada)

Cytuser1 — Sun, 16 Apr 2023 17:29:00 GMT

Hopefully, if enough people contact Google directly they will try to fix this frustrating issue. By the way, Apple doesn’t have this issue.

Re: Google Home/Nest still not playing radio stations problem (Canada)

ldaven68 — Sun, 16 Apr 2023 23:12:05 GMT

I have the same issue and have tried everything. Been in contact with google help via twitter and they have had to escalate it because they ran out of ideas. 🤷‍♀️. i can get the last station that played as well when i say radio or if i use the google assistant on my iphone

Re: Google Home/Nest still not playing radio stations problem (Canada)

WendyKO — Tue, 18 Apr 2023 02:08:19 GMT

Same. I tried rebooting the device and it still doesn't work. Tried playing a few different stations to no avail. Some occasionally work when I say "stream *channel number and name* from TuneIn.

Re: Google Home/Nest still not playing radio stations problem (Canada)

Roxy1 — Tue, 18 Apr 2023 12:19:05 GMT

May try to get a subscription to Tune In with a "free" trial period to see if that would link? Not sure how to bring issue to Google attention??

Re: Google Home/Nest still not playing radio stations problem (Canada)

ldaven68 — Tue, 18 Apr 2023 12:21:35 GMT

I have done this. It will okay with google assistant on my iphone but not directly to google. Google tried to help me but said they couldn’t figure out out so had to escalate. Have t heard back from them since ( Sunday)

Re: Google Home/Nest still not playing radio stations problem (Canada)

Roxy1 — Tue, 18 Apr 2023 12:43:01 GMT

Thanx Idaven68. I can get Newstalk 610 on Tune in and thats it?? 🙂 Any info on how I can get contact with Google on this? Maybe more people contacting helps and so far have not been able to chat line or online with anyone. thank you

Re: Google Home/Nest still not playing radio stations problem (Canada)

jeb2 — Tue, 18 Apr 2023 19:34:04 GMT

Thanks! I just listen to Jazzm.91 so this has solved my problem. too lazy to cast from phone. whole point of google home speaker was voice commands!

Re: Google Home/Nest still not playing radio stations problem (Canada)

jeb2 — Tue, 18 Apr 2023 19:36:48 GMT

google probably monitors this forum to find out was users are experiencing

Re: Google Home/Nest still not playing radio stations problem (Canada)

AndrewInCanada — Tue, 18 Apr 2023 20:26:51 GMT

Thanks for all the responses and info sharing. I thought my Google Nest Mini was just being a jerk to me - but good to know (sort of) that it's just being a jerk to (seemingly) all Canadians right now.

Re: Google Home/Nest still not playing radio stations problem (Canada)

Muddi — Wed, 19 Apr 2023 04:26:52 GMT

Hey everyone,

My apologies for the late response. Seems like we've been seeing quite an increase in reports, regarding issues streaming radio on the Google Home/Nest devices, and thanks for sharing your feedback on this thread.

The team would like to check if this is a localized issue. Could you try switching the Assistant language to EN_US, and see if your device will have the same behavior?

Change Assistant language

Open the Google Home app.
At the top-right, tap the Account icon.
Tap Assistant settings and then Languages.
Tap English (United States).

Let me know how it goes.

Cheers,

Muddi

Re: Google Home/Nest still not playing radio stations problem (Canada)

Cytuser1 — Wed, 19 Apr 2023 05:30:32 GMT

Hi Muddi,

I live in Victoria, BC, Canada. I tried changing the language to US-English. Now when I say “hay Google play CKNW the response I get is “Sorry, I can’t do that yet”. It also doesn’t play anything when I say “play radio”. So it’s getting worse. Tom