topic Re: Wrong weather location in Speakers and Displays

Wrong weather location

Brysonkoehler — Thu, 14 Oct 2021 00:39:26 GMT

Google keeps closing this topic without ensuring it's actually solved, so I'm reposting the problem from someone else a few weeks ago that describes my problem, however the uninstall/reinstall "solution" doesn't work for me.

Just recently ( a week or so) my Google Home (1st Gen and 2 minis) devices have been giving me the weather location of the wrong location.

Some background, I have 3 locations in my google home App.

Location A
Location B
Location C

A is a vacation home. B is primary residence. C is my parents' house. The issue is all the devices are now giving the weather based on Location A, no matter where the devices is assigned in the App. If I ask the device what's the address, it gives the proper address for where I have set the location. I even attempted creating a new location that would show up alphabetically before Location A just incase a programmer made a stupid mistake, moved my device to that location and it still gives the weather for location A.

If I change the address for Location A to be the address of Location B, then the devices in Location B provide me with the correct weather. However this will break the weather on Location A.

Re: Wrong weather location

GarrettDS — Mon, 18 Oct 2021 17:13:27 GMT

Hey there,

Sorry to hear about the issues you're having with the app giving you incorrect information based on your location, I'm sure it's confusing but I'm happy to look into this for you.

You mentioned that the uninstall/reinstall app solution isn't working for you. Have you tried unlinking and relinking the devices from the app or doing a factory reset on the devices?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: Wrong weather location

GarrettDS — Thu, 21 Oct 2021 16:30:48 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Wrong weather location

Brysonkoehler — Thu, 21 Oct 2021 22:22:08 GMT

Thank you for your help. I have 2 homes on my Google account. Both of my Google devices (Google Home and Google Nest Hub) on home 1 are telling me the weather of home 2 when I ask "Hey Google, what's the weather". The home screen weather icon is showing the correct weather and the device will give the correct location if I ask "Hey Google, what's your location".

I have deleted the home and rebuilt it. No luck.

I have done a factory reset of the devices. No luck.

I have turned on and off personalized results of my Google Assistant.

I have removed the devices from the home and then re-added them. No luck.

When I changed the home, the home screen temperature immediately changes, so I know that it accepted the location change. However it still gives the wrong weather when you ask it.

This has always worked fine until a month or so ago and I am out of ideas on what to try next.

Re: Wrong weather location

GarrettDS — Fri, 22 Oct 2021 15:59:44 GMT

Hey there,

Just to double check, will you please make sure that you've got the correct address set in the Google Home app for the speakers that are reporting the wrong town's weather.

Open the Google Home app
Select the Home icon at the bottom right of the screen
Scroll through the rooms until you find your speaker, then select the speaker
Select the Settings (gear icon) in the top right
Select the Device address and make any changes. Including the City, State and Zip in the address would work best.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Wrong weather location

Brysonkoehler — Fri, 22 Oct 2021 16:31:01 GMT

Thanks for your reply. I have confirmed that in the Device Information section of the speaker and Hub that the Home is correctly selected and the Address is correct.

Re: Wrong weather location

y6nkees — Sat, 23 Oct 2021 15:16:42 GMT

I am having the exact problem described. I have several homes set up. They used to all work properly, and report the weather at the location of the home the speaker was in. For the past month or two, when I ask for the weather I get the weather for one of my home locations no matter where I am. I recently set up a new home and this issue was present from the start. Since then, I have reinstalled home, reset the speakers, checked that the speakers are in the home that they are supposed to be in, made sure the address for that home is correct in the app, yet all of my speakers in every home continue to report the weather for one of my homes. So if I am in that location google gets it right. Otherwise, no. It is like the clock that is right twice per day.

Re: Wrong weather location

y6nkees — Sat, 23 Oct 2021 15:24:42 GMT

Just to be clear, your instructions make sense until #5. After I select the gear, there is no setting for "device address". There is "Device information". When I open that, I can select from "Device name," "Home," "Placement" (i.e. what room), and so on. When I choose Home, I get the list of my set up homes, which include the addresses. This is the only opportunity I have to set an address for the mini speaker.

Re: Wrong weather location

knowlengr — Sun, 24 Oct 2021 14:28:43 GMT

I have the same issue.

The two residences have been set up for 8 months and the problem began recently.

I too have tried the options suggested in this thread.

As an additional note, for troubleshooting:

1. The Home app maintains the proper home to device linkage

2. Linkage is retained across reinstallations of the app (cache?)

3. Hub-managed Wi-Fi devices are responsive to voice commands linked to the particular residence. E.g., "Turn off living room light" works in the proper residence -- though these are unique across all residences.

Re: Wrong weather location

y6nkees — Mon, 25 Oct 2021 02:07:50 GMT

Here is another little crumb of a clue, I'm not sure what it means. When I say "Hey Google what's the weather?" I get the weather for the wrong City. When I say "Hey Google, what's the temperature outside?" I get the temperature for the correct City. If I ask "will it rain here tonight?" it tells me the answer in reference to the correct City. If I ask for the "forecast for here" -- wrong City. Weird right? It is not a problem with my set up -- there is something going on on the Google side. Everything in this home is pointed to the proper address.

Re: Wrong weather location

Brysonkoehler — Tue, 26 Oct 2021 13:03:16 GMT

Google team, what else can the community provide to you to help you troubleshoot this bug? It's highly annoying and limited us from wanting to purchase further devices for multi home accounts.

All my speakers think I am in a different location

VictorvH — Thu, 28 Oct 2021 06:34:35 GMT

Not completely sure this is the correct place but I give it a go.

If have two different homes and since last week all my Google Nest Hubs and all other Google Assistant speakers are "thinking" I am in a different home. If I say "Hey Google What's the weather" it gives me the weather of my other home instead of the home I am in. Even if I delete the other home in my Google Home app, the speakers will always reference the weather from the wrong home. All speakers are in my "correct" home.

I never had this problem before, it just started last week. There is one change that could have caused this but I ruled that one out as well. In the other home I installed a Nest Thermostat (v3), I saw it can detect your presence so I disabled that.

Any ideas why all the Google Assistant speaker think I am somewhere else? If I ask my phone is says the correct home.

Thanks!

Re: All my speakers think I am in a different location

VictorvH — Sat, 30 Oct 2021 10:06:12 GMT

Am I really the only one with this problem? Weird.

Re: Wrong weather location

AnneOneemuus — Mon, 01 Nov 2021 12:05:44 GMT

Same problem. Hub on this firmware: 1.20210119.2.1390079

This is very annoying 😡

Re: Wrong weather location

Kuba036 — Tue, 02 Nov 2021 02:26:04 GMT

Google Nest Audio: I'm having the same issues reported here.

I have two houses: Location A & Location B

Did a hard reset, connected to a mobile hotspot, created a new "house", etc etc and no luck.

Probably did a hard reset 5-6 times now trying different methods. But weather always gives me Location A if I am at Location B. Location A & B has the pacific ocean between them so its pretty hard to get these locations confused.

Re: Wrong weather location

Brysonkoehler — Wed, 03 Nov 2021 00:36:14 GMT

You’re on the right thread. Many of us are having this problem and there are many other threads out there that Google has closed because of lack of responses, but there never is actual resolution. We need to keep this one open by growing it and providing more use cases so that Google can actually 1) prioritize the issue and 2) fix their bug.

Re: Wrong weather location

GarrettDS — Fri, 05 Nov 2021 17:19:58 GMT

Hey everyone,

Thanks for your patience while we investigated the issues that you're having with this.

We are indeed aware of a bug involving this and have added all of these instances to the ticket for our engineering team to investigate this further.

I will keep this thread up to date with any new information as we hear.

Appreciate your patience on this.

Best regards,

Garrett DS

Re: Wrong weather location

Kuba036 — Fri, 05 Nov 2021 17:24:32 GMT

Hey GarrettDS

Thank you for taking the time to reply and update us. Good to know our issues have not fallen on deaf ears.

Hope things can be worked out!

Best,

Kuba036

Re: Wrong weather location

y6nkees — Fri, 05 Nov 2021 19:29:55 GMT

I echo Kuba036 in thanking you for this response. To date I think all those who have tried unsuccessfully to start this thread have been made to feel like it is pilot error and then the thread is closed because everyone is too frustrated to keep saying the same thing over and again. Thanks for acknowledging that it is a bug. It isn't the end of the world for Google to have a bug -- its a big Google and its complicated. Everyone can surely work around it until it is fixed.

I have found if you ask what the "temperature is outside" and what "he temperature will be outside" tonight, you actual get a correct local report, but as soon as you start talking about the weather or forecast, you get the "assigned" home location (only right if you are there).

Thanks again!

Re: Wrong weather location

knowlengr — Sat, 06 Nov 2021 14:18:46 GMT

Thanks for the update.

Another piece of evidence: Along with the three Minis, my VIZIO Android TV also gives the wrong location when it boots. It's connected by RJ45 to the Google Mesh switch. So I checked my IP address using iplocation.net and got a correct result. Then I checked it using https://whatismyipaddress.com/ and it returned the billing address (i.e., my non-local residence). Is the problem the method used for geolocation?