topic Re: Problem since changing Wi-Fi in Speakers and Displays

Problem since changing Wi-Fi

Kar23 — Fri, 14 Apr 2023 03:01:32 GMT

Ever since I've changed my Wi-Fi providers there is a lag when doing some operations.Also when I say Hey Google turn off a light it says sorry I can’t reach Meross but it does the task anyway ..

Re: Problem since changing Wi-Fi

Kar23 — Mon, 17 Apr 2023 06:54:15 GMT

Thanks for your response, I’ve tried everything but still have problems . Thanks again for your reply .

Re: Problem since changing Wi-Fi

Muddi — Tue, 18 Apr 2023 01:36:00 GMT

Hey Kar23,

Thanks for sharing details about the issue. I know how challenging it is when your device is not working that way it should. I'd like to dig deeper into this. A few questions: what type of Google Home/Nest device do you have? Are there other features affected? Are you using a dual-band router? Are you using a WiFi extender or repeater? Do you experience the same issue when using the Google Assistant app on your phone? Also, could you list down the troubleshooting steps that you've done so we would know where to start.

@RachelGomez123: I appreciate your help here!

Cheers,

Muddi

Re: Problem since changing Wi-Fi

Juni — Fri, 21 Apr 2023 02:31:02 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Problem since changing Wi-Fi

Juni — Sat, 22 Apr 2023 02:41:13 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Juni