topic Re: Google Home never plays the right version of a song in Speakers and Displays

Google Home never plays the right version of a song

RichardA — Mon, 17 Jan 2022 07:40:31 GMT

If I ask Google to play a song it ALWAYS plays remixes or live versions. Even if I ask for the original version I still get something weird. It has gotten worse more recently too. I know I can cast but that defeats the object of Google Home. I know I'm not the only person suffering with this but I haven't been able to find a solution. Any help or ideas would be greatly appreciated!

Re: Google Home never plays the right version of a song

Cbeau7 — Tue, 18 Jan 2022 15:47:40 GMT

Same issue. I had an Alexa linked to my Apple Music account for years with zero problems. I changed over to Google and for maybe ############% of the songs I request, the default selections are off a live album, remixes or are just completely wrong. I also have kids who want to hear the same songs over and over again and it’s remarkable how we can request something a dozen times and one day it will randomly play a totally different version of that song. I don’t know how to fix it and it’s infuriating.

Re: Google Home never plays the right version of a song

Muddi — Wed, 26 Jan 2022 06:52:46 GMT

Hey folks,

Thanks for stopping by on the Google Nest Community Forums.

I know how annoying and challenging it can be to not have such an important feature work properly -- I like to know more about the issue. A few questions - when did the issue start? How often does it happen? What is the default music service set on your Google Home app? Do you have a premium subscription? Do you have the same issue when playing music on a different music service?

Please try using the Google Assistant app on your phone and check if you have the same issue.

Looking forward to your response.

Cheers,

Muddi

Re: Google Home never plays the right version of a song

RichardA — Wed, 26 Jan 2022 07:39:13 GMT

Hi Muddi, thank you for your reply.

It happens every time, literally, it has become a standing joke in our house. It doesn't matter which device we use it is always the same. I can't say exactly when it started but it has been doing it for a while now, it was certainly doing it in the summer. I have a Deezer premium account. I'm haven't tried a other music service because I don't use one.

I've just tried it on Google Assistant on my phone - Samsung Galaxy S############G - and it is the same.

The only way I can play the song I want is if I start it on my phone then send it to a device, about 2/3rds of the time that doesn't work too. It tells me "a few more seconds" then does nothing.

It's such a shame, it used to work fine although the casting has always been hit and miss.

I have a Netgear Mesh 6 WiFi system in the house working through Sky broadband.

Cheers

Re: Google Home never plays the right version of a song

Cbeau7 — Wed, 26 Jan 2022 13:34:50 GMT

Muddi! Help us!

We installed our google speakers and points about 6 months ago and the problem has been persistent from the beginning. In a given day google will play strange versions of a song (from a live album or a remix by a different artist or sometimes the wrong song all together) between half and three quarters of the time. It’s also a running joke in our house, like google is intentionally trying to find the weirdest, most obscure recording of a song to mess with us. And it’s not that google is mishearing us - it will repeat back exactly what we asked for but then play a live or remixed version of it. We have an Apple Music account and have had a subscription for years. We’ve never tried another music platform because Apple has been great but I’ve read on other forums that people with Spotify have been having similar issues. Our Apple Music also worked fine on Alexa before we switched over.

All I want is for google to play the most popular, studio version of a song as the default. If Alexa can do it, google can do it.

Re: Google Home never plays the right version of a song

Ktkat723 — Sat, 05 Mar 2022 10:47:48 GMT

I have been complaining about this issue for weeks now and have been searching for answers and I can't find a SINGLE post anywhere that has had an answer to this issue. I don't understand why it seems like this is completely being ignored by Google? It's affecting the product to the point that they're going to start losing customers if they haven't already. I just bought a new nest mini 2nd gen speaker to replace a home mini 1st gen speaker that I've had for well over 3 years, hoping that maybe since we got a newer speaker and bought it directly from the Google store that it would function properly but it doesn't. It seems to be an issue with the assistant not with the speaker itself. I've been scrolling these help forums for hours reading just how much trouble the entire Google nest line of products is and I'm quite taken aback. Google is basically THE INTERNET and owns all of our most used and beloved apps and programs and I just can't fathom how they can have so much trouble with the basic operations of their devices. I have all but given up hope of ever having the functionality that I once enjoyed from all the smart home stuff. It's such a shame, because it's an amazing thing to see coming from being a kid in the 90s, seeing the boom of the internet and all the magical leaps we've made in technology in such a short time frame.... Now watching it all fall apart due to glitches in programming and firmware and poor customer service. *Sigh*

Re: Google Home never plays the right version of a song

Reed125 — Sat, 19 Mar 2022 08:56:31 GMT

I literally have the same issues as above through Apple Music. I just want to listen to the correct song not a remix!!

Re: Google Home never plays the right version of a song

Vcad — Sat, 09 Apr 2022 13:29:00 GMT

Ours is on Pandora. It mostly happens with classic rock bands (Billy Joel, Elton John). Today we tried to play Crocodile Rock and got a version featuring Nelly Fertado. We tried asking for the original version, the studio version, the remastered version, no luck. We tried saying “I dislike this” to get it to get rid of that version but it keeps playing it every time we ask. Tried it on all 3 of our speakers and our pixel phone.

Re: Google Home never plays the right version of a song

Spacehopper28 — Sat, 16 Apr 2022 09:49:51 GMT

Well this is disappointing - came here hoping to draw on the hive mind and it looks like everyone is having the same issue. And Muddi seems to have disappeared never to be seen again.

Re: Google Home never plays the right version of a song

bcousins94 — Wed, 27 Apr 2022 23:46:54 GMT

**bleep**. I came here for the same reason. My GA keeps playing the wrong song no matter if I say the artist or not. I’m just gonna go get an Alexa bc obviously they don’t have the answers.

Re: Google Home never plays the right version of a song

Muddi — Fri, 06 May 2022 01:22:53 GMT

Hey folks,

My apologies for the delayed response here. To confirm, is the issue isolated on specific songs and music services only? Also, does the same thing happen when you use the Google Assistant on phone?

Keep us posted.

Cheers,

Muddi

Re: Google Home never plays the right version of a song

Muddi — Sat, 14 May 2022 07:21:15 GMT

Hey folks,

I wanted to follow up and see if anyone is still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: Google Home never plays the right version of a song

RichardA — Sat, 14 May 2022 08:25:31 GMT

Nothing has changed other than the fact I no longer ask Google to play a song, I find it in Deezer and cast it. Defeats the object though.

Thing is, I'm pretty sure it used to be ok. If it played a weird version I used to ask for the original and it played it. It feels like Google Assistant takes what you say too literally and looks for "Original version of X song" as the song title. Does anyone else find that?

Re: Google Home never plays the right version of a song

Muddi — Thu, 19 May 2022 06:19:31 GMT

Hey RichardA,

Thanks for coming back to us. To confirm, Does the same issue happen when you ask the Google Assistant app on your phone to play the song?

Keep us posted.

Cheers,

Muddi

Re: Google Home never plays the right version of a song

danh165 — Fri, 20 May 2022 16:59:53 GMT

I also experience this issue frequently. I'm using a Nest Mini with a Spotify Premium account linked to it. Often when I ask it to play specific songs, it will play the live version or not the single/album version.

Today for example I asked it to play "Damned if I Do Ya" by All Time Low. Instead of it playing the original version (with over 30 million hits) it plays me the re-recorded version (with just over a million hits)

Re: Google Home never plays the right version of a song

RichardA — Fri, 20 May 2022 17:43:48 GMT

Hi Muddi

Yes, if I ask Google Assistant on my phone it plays random sounds too. I just asked it to play Pretty Fly For A White Guy and it played a weird folk/Hill Billy version.

We have 2 Nest Minis, 2 Nest Audio speakers, a Nest Hub Max and a Gen 2 Nest Hub. Phones are both Samsung Galaxy S20 & S21.

Nine work the way I want them to. I pretty sure they used to though.

Re: Google Home never plays the right version of a song

laineyhana — Sat, 21 May 2022 05:35:35 GMT

this happens to me frequently. i have 3 mesh speakers and a mini connected to youtube premium. some songs i request, even when i request the artists name and song (so low by self) google assistant starts a playlist called self solo. if i ask google to play the album subliminal plastic motives by self, i can skip tracks until i get to the correct song. also no matter how many ways i ask for the studio version of dance yourself clean by lcd soundsystem, it only ever plays a live version. what i want to know, is this a hardware (google speaker) problem, or youtube problem, and is there a site i can send corrections to? this happens almost daily. also - it should be known that i can access these songs (correct versions) using the youtube music app/bluetooth, but not by voice using speakers.

Re: Google Home never plays the right version of a song

Embafun — Sun, 22 May 2022 16:08:47 GMT

Im constantly having this issue and that is so frustrating is there any way to prevent it?

Re: Google Home never plays the right version of a song

Vcad — Mon, 23 May 2022 13:35:38 GMT

This morning it was Come Together by the Beatles, a few songs by Paul Simon and Grace Kelly by Mika.

The weird thing is, after it plays the live version of the song I initially ask for, the radio station it creates is normal versions of everything else.

Re: Google Home never plays the right version of a song

danh165 — Tue, 24 May 2022 11:14:07 GMT

Another example has just come up on my Nest Mini. Asked to play "All Around The World" by Oasis, instead it plays me the Reprise version