topic Re: Google Hub stopped working in Speakers and Displays

Google Hub stopped working

colint50 — Wed, 19 Apr 2023 01:00:11 GMT

Google hub stopped working, only "G" on grey screen. I have had to do a factory reset by disconnecting power and holding both volume buttons on. Device shows the countdown for factory reset, but then just goes back to "G" on screen. I now can't do anything with it.

How can it be fixed? I understand there is a mini usb socket under bottom cover, can software be reloaded into hub via a computer? Or do I just have to throw it in the bin and buy something else? I would appreciate some guidance on this....thanks

Re: Google Hub stopped working

JimmyU — Wed, 19 Apr 2023 01:09:27 GMT

I have the same issue with my Google Hub. Please help

Re: Google Hub stopped working

colint50 — Wed, 19 Apr 2023 13:33:34 GMT

Thank you for the response, however the problem is nothing to do with the mic switch. As mentioned, the hub is locked on the G screen, so one can't do anything. I can only do a factory reset by pressing vol buttons on power up, it goes through the countdown, but then goes to G screen, then nothing. It seems as though many other people are having the same problem. Its so frustrating as it used to work so well. Surely someone has a solution?

Re: Google Hub stopped working

Sendog2020 — Wed, 19 Apr 2023 23:49:39 GMT

Please Google... Release the firmware. It's easy enough to load the drivers and flash... You sell these things but offer no real solution when they self brick. Love my nest but it's essentially useless as many other people have the same issue...

Re: Google Hub stopped working

Dan_A — Sun, 23 Apr 2023 00:03:22 GMT

Hi folks,

@colint50, @JimmyU, @Sendog2020, this is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Is it a Nest Hub or Nest Hub 2nd Gen w/Sleep Sensing? When did your issue begin? Were there any recent changes made?

Try the steps below:

Make sure you’re using the official power adapter that came with the Nest display.
Plug the device into another power source > reboot the device.
If the issue persists, put the device in recovery mode with these steps:
- Unplug the power cord.
- Hold the volume buttons and plug in the power cord at the same time.
- Wait for the device to turn on.
- Release the volume buttons.
Once the device is in recovery mode, attempt an FDR.

Let me know how it goes.

Thanks for helping, MikeClark!

Best,

Dan

Re: Google Hub stopped working

Sendog2020 — Sun, 23 Apr 2023 17:40:21 GMT

Hey Dan. Yes I've tried those steps including everything under the sun on the internet. That's how I discovered the hidden port in the base, along with drivers and a flashtool. I'm pretty tech savvy and I'm sure I've tried it all. I have a Nest Hub Gen 2. It won't go past the G logo and eventually the screen goes blank.

Re: Google Hub stopped working

JimmyU — Sun, 23 Apr 2023 18:28:23 GMT

I have the gen 2 as well and tried as the steps mentioned above and still no luck. Please advise

Re: Google Hub stopped working

Sendog2020 — Mon, 24 Apr 2023 23:12:21 GMT

I hate to say this but Google is snubbing everyone with this issue. They won't replace or repair it if it's out of warranty or offer any solutions. The issue isn't with the hardware, it's the software. I've heard many different causes from power outages to the updates. My unit sat on my desk at work and was never damaged or abused. C'mon Dan / Google, please step up and represent your products.

Re: Google Hub stopped working

Dan_A — Tue, 25 Apr 2023 01:02:29 GMT

Hello everyone,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Kind regards,

Dan

Re: Google Hub stopped working

Juni — Fri, 28 Apr 2023 03:27:06 GMT

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Thanks,

Juni

Re: Google Hub stopped working

Sendog2020 — Fri, 28 Apr 2023 23:22:06 GMT

Hi Dan, I just sent in the form. I mentioned your name and the thread.

Thanks for the help.

Re: Google Hub stopped working

Juni — Sat, 29 Apr 2023 01:13:41 GMT

Hi folks,

JimmyU, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Sendog2020 and colint50, we haven’t received your form. Kindly fill it out so we can continue with the next step.

Cheers,

Juni

Re: Google Hub stopped working

Sendog2020 — Sat, 29 Apr 2023 01:30:44 GMT

I've submitted it twice now. The help form Dan posted??

Re: Google Hub stopped working

Sendog2020 — Mon, 01 May 2023 12:46:14 GMT

Dan/Juni,

Here's the answer I received.

"Hello Jason,

I am very sorry, it shows that this device is already out of warranty and something I cannot replace."

Basically told me what I already knew. Why ask us to submit a query?

Re: Google Hub stopped working

Princesss — Thu, 25 May 2023 14:10:55 GMT

Hi @Sendog2020 and @colint50,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: Google Hub stopped working

Princesss — Tue, 30 May 2023 13:46:08 GMT

Hey there,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princess

Re: Google Hub stopped working

Sendog2020 — Tue, 30 May 2023 19:48:47 GMT

Hi Princesss, nobody has contacted me yet on this, please don't close the thread until they do...

Re: Google Hub stopped working

Sendog2020 — Wed, 31 May 2023 02:18:46 GMT

Hi, did you receive my message? I haven't gotten a response from a specialist yet. Please advise.

Re: Google Hub stopped working

Sendog2020 — Fri, 02 Jun 2023 00:05:46 GMT

I'm still waiting for a reply... Days later and no response from you or another agent...

Re: Google Hub stopped working

colint50 — Mon, 05 Jun 2023 04:15:22 GMT

I have been assisted...thank you