topic Re: Nest won't recognize new router in Speakers and Displays

Nest won't recognize new router

Willa — Wed, 27 Oct 2021 14:40:16 GMT

I have a new Netgear Nighthawk router. Google Home, installed on my Google Pixel phone, will not connect the Nest to the router. I deleted the original Nest from the app and am now I'm using the Set Up process. Home recognizes the Nest, then advances through the setup. I choose the new network and the screen says my phone can recognize the new password but it won't connect. I've entered the password manually and it still won't connect. I've even deleted the Home app and reinstalled. Nothing. Google Help said I could use either the Home or the Nest app. I installed the Nest app and after several steps, it redirected me to the Home app. Totally frustrated. Any ideas?

Re: Nest won't recognize new router

RobNO — Thu, 28 Oct 2021 19:58:03 GMT

Factory reset : switch the microphone button OFF and keep your finger on top of the nest for 20sec until it says "reset". Then you should be able to connect it to the new network

Re: Nest won't recognize new router

GarrettDS — Tue, 02 Nov 2021 20:55:58 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Nest won't recognize new router

GarrettDS — Wed, 03 Nov 2021 22:13:34 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS