topic Re: Nest Hub Max Microphone Volume Extremely Low in Speakers and Displays

Nest Hub Max Microphone Volume Extremely Low

PretzelMan — Sat, 29 Apr 2023 16:42:06 GMT

I have a Nest Hub Max

If I monitor the camera, the audio is very, very low. This is NEW.

I used to be able to hear sounds easily if I monitored the camera. Yesterday, the sound was extremely low. I thought it was off, but if I put my ear to the speaker on my phone, I could hear faint sounds.

I checked all settings and even did a factory reset of the Hub Max. Still almost zero sound. I tried this on both my phone (Adnroid) and iPAD (IOS). It was the same on both.

If I say "Hey Google..." the Hub hears me.

Any advice is appreciated.

Google Nest Hub Max sound recording not working while recording video

carlk — Thu, 27 Apr 2023 16:08:54 GMT

Hi all, until this month, the Hub Max has worked fine, other than on and off connectivity issues which is a well discussed topic with no resolution from Google, but starting this month when we use the camera for home security, the video is fine but the sound is not working or barely working. Normally, there is ambient noise that you can hear when you look at the recording such as the ceiling fan but now it is like a vacuum. I have tested it by talking and if I yell, it will barely pick it up so the mic is working and sound is recording (yes, I ensured the settings are on for both mic and recording sound) but it is not working like it did. We have been using it for about 2 years so I know how it is supposed to work. I removed it from the Home app and did a factory reset, no change. I have checked it on the android nest app and web browser, the same. I have checked the other cameras in our home and they work fine. I just spent over 2 hours on a Google support chat with 3 customer service reps with no solution so they are escalating it to senior support and asked me to report it via the feedback.

Have others had this issue and, if so, were you able to resolve it?

Re: Google Nest Hub Max sound recording not working while recording video

Lucinda1 — Sat, 29 Apr 2023 14:24:03 GMT

Hi. Thank you for posting this. THIS is exactly what is happening to me as well. I've done all of the same check as you mentioned here and still no sound. From what I can tell it went out on Thursday (4/27) night MST. I would like to learn more from any answers you receive from Google. Thanks again!

Re: Google Nest Hub Max sound recording not working while recording video

carlk — Sat, 29 Apr 2023 15:16:31 GMT

Nothing so far but I will post an update if I get one. Seeing how Google has addressed issues like this, I wouldn't hold me breath.

Re: Nest Hub Max Microphone Volume Extremely Low

R26lara — Sun, 30 Apr 2023 05:18:50 GMT

Same here

I get a buzzing static sound also

many input would appreciate it

Re: Nest Hub Max Microphone Volume Extremely Low

PretzelMan — Sun, 30 Apr 2023 12:19:30 GMT

I do NOT have buzzing.

I just basically have no volume when watching the affected camera.

I removed, reset, and reinstalled the camera. No improvement.

Re: Nest Hub Max Microphone Volume Extremely Low

Gabe23 — Sun, 30 Apr 2023 18:18:01 GMT

I am having the same issue. I’ve also tired everything and have had no results. I’m getting frustrated.

Re: Nest Hub Max Microphone Volume Extremely Low

WillWall — Sun, 30 Apr 2023 20:46:48 GMT

I'm having the exact same issue and it just started in the past few days.

Re: Nest Hub Max Microphone Volume Extremely Low

PretzelMan — Sun, 30 Apr 2023 21:27:48 GMT

Same here, and only on my Hub Max. My cameras seem fine.

I don't think it is a hardware issue because if I go into the room with the "Hey Google..." command, it hears me fine.

It is when I view the stream there is basically no volume.

When I get a chance I will call support.

Re: Nest Hub Max Microphone Volume Extremely Low

R26lara — Sun, 30 Apr 2023 21:47:56 GMT

I still have no change. Reset wifi - cameras - hub and nothing still same

Re: Nest Hub Max Microphone Volume Extremely Low

Erkandjerk — Mon, 01 May 2023 10:49:29 GMT

I have the same problem with my hub max. When on live stream i can barely hear anything from it. Need help also

Re: Nest Hub Max Microphone Volume Extremely Low

adorkabelle — Mon, 01 May 2023 16:31:09 GMT

EXACT same problem over here! started a couple days ago. before, the sound from the google hub max was the most sensitive and now i can barely hear a thing. EXTREMELY frustrating

Re: Nest Hub Max Microphone Volume Extremely Low

jmats — Mon, 01 May 2023 17:37:53 GMT

We are having the same issue with our Google Hub. Its so aggravating we cant hear anything. Hope someone has a fix for this!

Re: Nest Hub Max Microphone Volume Extremely Low

adorkabelle — Mon, 01 May 2023 18:31:48 GMT

just spent 1.5 hours via chat support and after everything, they're escalating to a higher level of support. i narrowed down the audio going faint sometime between last thursday night and friday morning

Re: Nest Hub Max Microphone Volume Extremely Low

jlcerdajr — Tue, 02 May 2023 02:03:52 GMT

Same issue here as everyone else. Can barely hear anything when I try to listen. Mine also went out between Thursday night and Friday Morning

Re: Nest Hub Max Microphone Volume Extremely Low

Virtualskies — Tue, 02 May 2023 02:16:36 GMT

Same, Inoticed this issue about a week A week ago. Rebooted, factory tested, so can't fix this problem.

Re: Nest Hub Max Microphone Volume Extremely Low

Virtualskies — Tue, 02 May 2023 02:23:59 GMT

Only change I made recently is I went from monthly nest aware account to yearly and changed Groom event monitoring to 24/7 monitoring

Re: Nest Hub Max Microphone Volume Extremely Low

YotaBoonie — Tue, 02 May 2023 11:40:12 GMT

I too am now experiencing this after making NO changes to My Nest Hub Max. Device has been powere cycled. I used to be able to hear birds OUTSIDE across a 20ft room with the window open. Now i cant hear anything.

System Firmware 10.20221207.2.109

Cast Firmware 1.68.353511

Re: Nest Hub Max Microphone Volume Extremely Low

EggX79 — Tue, 02 May 2023 11:43:36 GMT

I have the exact same issue when viewing live stream. The mic is actually picking up sound but it is very faint.

Re: Nest Hub Max Microphone Volume Extremely Low

NestProblems — Tue, 02 May 2023 12:33:08 GMT

Exactly the same problem here. Started sometime between 7:30pm Thursday April 27th and 7:30am Friday April 28th.