topic Re: Auto Framing in Duo Calls in Speakers and Displays

Auto Framing in Duo Calls

wtsnider — Sat, 09 Oct 2021 00:20:14 GMT

When I first got the Nest Hub Max, Auto Framing was on by default in Duo calls. In the last several months, Auto Framing defaults to off for Duo calls. Can turn it on during the call, but the setting is not retained. It may remember for the next hour or so, but by the following day am having to walk back up to the display to turn Auto Framing on. It defeats the purpose of voice commands if you have to walk up to the display to turn Auto Framing on.

Re: Auto Framing in Duo Calls

BPM — Tue, 19 Oct 2021 12:58:01 GMT

I’m experiencing the same issue! Beyond frustrated! Has there been any solution identified?

Re: Auto Framing in Duo Calls

thebeast_1_2_3 — Thu, 21 Oct 2021 18:04:00 GMT

I have the same issue, has anybody had a response from google on this, it is exceptionally annoying?

Make framing and zooming a selling feature then remove it, great idea Google!!!

Re: Auto Framing in Duo Calls

frances — Wed, 03 Nov 2021 20:25:07 GMT

Hi All,

Thank you for reaching out. I am sorry to hear that you are experiencing issues with Auto Framing in your Duo calls. I understand your frustration.

As this is a Duo issue, I recommend that you reach out and post this question to the Google Duo Help Community forums, as they have a more in-depth knowledge of duo and its features. Thank you.

Re: Auto Framing in Duo Calls

wtsnider — Wed, 03 Nov 2021 23:54:05 GMT

I disagree that this is a Duo issue. The camera is part of the Google Hub Max. I never downloaded a Duo app to my Hub, it seems to be integrated into the Hub software. The Duo app/camera on my phone do not do auto framing, so again, appears to be a specific Hub feature.

Re: Auto Framing in Duo Calls

BPM — Thu, 04 Nov 2021 01:17:53 GMT

Concur 100%. This seems like a device software issue or perhaps more specifically the Nest Hub Max instance of DUO.

Re: Auto Framing in Duo Calls

GarrettDS — Tue, 23 Nov 2021 22:29:27 GMT

Hey there,

I understand that you may think it is a Duo issue, however, when it comes to these types of issues, it would be best that you reach out and post this question to the Google Duo Help Community forums, as they have a more in-depth knowledge of duo and its features.

You can also try to send feedback directly to our engineering team through the device or app itself if you'd like.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Auto Framing in Duo Calls

Jake — Thu, 10 Feb 2022 21:07:49 GMT

Hey all,

I wanted to check in and ensure everyone is good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Auto Framing in Duo Calls

thebeast_1_2_3 — Thu, 10 Feb 2022 21:24:19 GMT

This now works for me, if I turn it on in Duo during a call it stays on for any future calls.

Re: Auto Framing in Duo Calls

Jake — Wed, 16 Feb 2022 19:50:19 GMT

Hey thebeast_1_2_3,

Glad to hear everything is working properly from here. I am going to lock the thread at this time and if you run into any questions from here, please feel free to create a new post.

Best regards,

Jake