topic Sleep Sensing menu does not show on Nest Hub gen 2 in Speakers and Displays

Sleep Sensing menu does not show on Nest Hub gen 2

beingwinston — Sun, 07 May 2023 06:20:41 GMT

I can't access the sleep sensor, it doesn't appear in the google nest hub 2 Settings gear. I’m in New Zealand. I need help.

Re: Sleep Sensing menu does not show on Nest Hub gen 2

Dan_A — Thu, 11 May 2023 01:26:40 GMT

Hi beingwinston,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? Was it working before? If so, It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

If the issue persists, let’s revert your device back to its original settings by doing a factory reset and setting it up again. Here’s how:

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds.
Your Nest Hub will let you know that it's resetting.

Let me know how it goes.

Best,

Dan

Re: Sleep Sensing menu does not show on Nest Hub gen 2

Muddi — Sun, 14 May 2023 02:49:54 GMT

Hi there,

I don't want to be a nudge, but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Cheers,

Muddi

Re: Sleep Sensing menu does not show on Nest Hub gen 2

Muddi — Mon, 15 May 2023 05:54:18 GMT

Hey beingwinston,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi