topic Re: History of activity on Nest Hub in Speakers and Displays

History of activity on Nest Hub

TenleyH — Thu, 27 Apr 2023 14:10:17 GMT

I have a few questions related to viewing history of things that happened on my account/Nest Hub.

My 4 year old likes to watch YouTube videos on our Nest Hub and often wants to go back and find a video later, but it doesn't show in the history. I've tried going to History on my YouTube account but that's just a history of videos watched on the website/in the app not from the Nest device, I've tried viewing My Activity from the app and it will show, for example, "said play recommended videos" (this is not actually what happened, he was swiping around on the touch screen to start videos but that's not the point), but doesn't tell me what videos actually played (or least not all of them). I was checking just now and it shows 2 Bill Maher videos which we did see on the Nest when it misunderstood what he was asking for, and a Frozen video. But he'd been watching other videos besides the Frozen one. Yesterday it shows 1 video but he watched more than just the one.

Additionally, the other week I was trying to check if a routine had run and I just missed it, or if it never ran at all. The routine is to make an announcement on the Nest (called "Home Hub" in My Home). I tried looking in My Activity but it doesn't show there, even on days I know it did run. I asked about this the other week and was told I can check either the Feed History (the page button at the bottom right) or My Activity. Feed History is empty, My Activity does not show the routine ran. Here is a screenshot of the routine, and the Feed History and My Activity, and I know the routine did run at 8:50 this morning but it doesn't actually show.

Re: History of activity on Nest Hub

Dan_A — Wed, 03 May 2023 00:13:14 GMT

Hi TenleyH,

I understand that this would be a helpful feature to see the history when playing videos via YouTube on your Nest display; however, this option is not available. In line with this, we want to encourage you to send feedback from your end, and we’re hoping for all the possibilities by taking our users' feedback and suggestions.

Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best,

Dan

Re: History of activity on Nest Hub

TenleyH — Wed, 03 May 2023 00:14:27 GMT

Ok thanks, where's the best place to send feedback from, in the Home app, from YouTube, both?

Also, what about the second question in my post about history of routines run?

Re: History of activity on Nest Hub

Muddi — Wed, 03 May 2023 03:33:57 GMT

Hey TenleyH,

It is best if you could send feedback on both apps. For routines, you should be able to see all the history of your devices' activities on "My Activity." There are times that some actions or activities will take some time to appear but should be there within 24 hours.

I suggest you try to activate the routine manually on the Google Home app, then check if the action will appear in the history.

Let me know how it goes.

Cheers,

Muddi

Re: History of activity on Nest Hub

Princesss — Sat, 06 May 2023 18:27:16 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: History of activity on Nest Hub

TenleyH — Sat, 06 May 2023 19:48:07 GMT

I haven't had a chance to check yet, please leave it open for a few more days

Re: History of activity on Nest Hub

TenleyH — Sun, 07 May 2023 13:35:29 GMT

I activated a few routines manually (the one in my example above and a couple of smart lights) and none are showing in my activity yet though I will check back later today and tomorrow

Re: History of activity on Nest Hub

Muddi — Mon, 08 May 2023 03:41:00 GMT

Hey TenleyH,

How was it? Have you check if the the routines are showing on "My Activity"?

Cheers,

Muddi

Re: History of activity on Nest Hub

TenleyH — Mon, 08 May 2023 11:47:45 GMT

No they still aren't showing (it's been 22 hours so far, so I'll check one more time later today)

Re: History of activity on Nest Hub

TenleyH — Mon, 08 May 2023 15:51:04 GMT

26ish hours later and the routines are not showing. I see "used Google Home" from when I opened the app to launch the routines manually, but nothing about the routine itself, and nothing from any of the times the routines ran automatically

Re: History of activity on Nest Hub

Muddi — Tue, 09 May 2023 02:17:35 GMT

Hi TenleyH,

Thanks for sticking with us. Please go to this link to check if "Web & App Activity" is enabled. Please make sure to log in the same email used to setup your Nest Hub and routine.

Cheers,

Muddi

Re: History of activity on Nest Hub

TenleyH — Tue, 09 May 2023 02:21:31 GMT

Yes it's on

Re: History of activity on Nest Hub

Muddi — Wed, 10 May 2023 05:36:48 GMT

Hey TenleyH,

Thanks for confirming. What country are you located in? Also, how many accounts are linked on your device?

Cheers,

Muddi

Re: History of activity on Nest Hub

TenleyH — Wed, 10 May 2023 11:09:30 GMT

In the US. I believe there are 2 accounts on the device (I checked My Activity for both)

Re: History of activity on Nest Hub

Muddi — Thu, 11 May 2023 05:37:01 GMT

Hi TenleyH,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: History of activity on Nest Hub

TenleyH — Fri, 12 May 2023 00:19:55 GMT

Just filled out the form

Re: History of activity on Nest Hub

Princesss — Sat, 13 May 2023 20:16:34 GMT

Hi TenleyH,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: History of activity on Nest Hub

Princesss — Tue, 16 May 2023 20:22:24 GMT

Hi TenleyH,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princess

Re: History of activity on Nest Hub

TenleyH — Tue, 16 May 2023 22:52:30 GMT

I have not heard anything further on this issue since the confirmation my report was received

Re: History of activity on Nest Hub

Princesss — Thu, 18 May 2023 18:44:55 GMT

Hi TenleyH,

Thanks for getting back to us. Have you seen the last email sent to you last 14th of May?

Best,

Princess