topic Re: Google Mini Home - Not recognizing Specific I-Heart Channel in Speakers and Displays

Google Mini Home - Not recognizing Specific I-Heart Channel

justbs549 — Wed, 19 Apr 2023 18:53:33 GMT

When I tell Google Home "Play 'True Oldies Channel' on IHeart", it instead always gives me "Playing 'True Oldies' From 95.9 and 106.9 on IHeart", which is not the same channel.

I-Heart support staff seem to think it's Google's problem. It seems like Google Home Mini is only recognizing the first 2 words 'True Oldies' before giving me a response, and not listening to the whole name, which is 'True Oldies Channel'.

Any thoughts?

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

Dan_A — Mon, 24 Apr 2023 00:49:09 GMT

Hi justbs549,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Once done, try to play other radio stations or a song from YouTube or Spotify and see if the issue persists.

Keep me posted.

Best,

Dan

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

justbs549 — Mon, 24 Apr 2023 11:35:25 GMT

Have always had the issue with trying to access this particular station.

I can access any other station just fine.

Tried all of the above, same result.

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

Princesss — Fri, 28 Apr 2023 19:28:48 GMT

Hi justbs549,

Thanks for confirming that. Since the issue only exists on one radio station, it looks like it's within that specific radio station. I would recommend reaching out to that station to get some updates from them.

Best,

Princess

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

justbs549 — Fri, 28 Apr 2023 22:30:19 GMT

Actually, I have, and they confirmed it's a problem with Gooe recognizing the channel name, confusing itbwotha similarly named station

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

Princesss — Thu, 11 May 2023 17:26:07 GMT

Hi justbs549,

We're sorry for the late response. We just like to follow up and see if you are still experiencing the same thing on that specific radio station?

Best,

Princess

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

justbs549 — Thu, 11 May 2023 18:10:57 GMT

Unfortunately, YES, the problem still exists.

I've tried asking it multiple ways, such as "Play Scott Shannon's True Oldies Channel' on IHeart", but it continues to ignore the specific channel requested and gives me "Playing True Oldies' From 95.9 and 106.9 on IHeart", which is not the same channel.

Also, I noticed if I cast the correct IHeart station from my phone to my Google Home, when I ask Google Home "What Radio Station is playing", Google Home responds with "True Oldies Radio".

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

Princesss — Tue, 16 May 2023 17:14:29 GMT

Hi justbs549,

Thanks for the additional info. It looks like there are updates on that specific radio station since others are working okay. Let's continue checking on its behavior and see if there would be any changes. You might also want to reach out to the radio station for updates.

Best,
Princess

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

Princesss — Fri, 19 May 2023 18:06:34 GMT

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

justbs549 — Fri, 19 May 2023 18:14:24 GMT

None of the suggestions have helped, including working with the station.

The problem lies within Google Home's interpretation of the specific phrase I am saying, and instead giving me the wrong station....it appears Google is not as smart at AI ChatGPT?

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

Princesss — Thu, 25 May 2023 18:20:04 GMT

Hi there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

justbs549 — Thu, 25 May 2023 20:59:31 GMT

all filled out and submitted. Thanks!

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

LovelyM — Fri, 26 May 2023 21:00:05 GMT

Hello justbs549,

Wonderful — we got your form! Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Lovely

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

justbs549 — Fri, 26 May 2023 22:55:24 GMT

Please don't lock this thread until this has been resolved...I won't have time to check for updates the next 3 days

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

LovelyM — Sat, 27 May 2023 18:16:05 GMT

Hello justbs549,

I understand. I'll keep this thread open until someone from our senior specialist team has already contacted you regarding your issue.

Regards,
Lovely

Re: Google Mini Home - Not recognizing Specific I-Heart Channel

Muddi — Thu, 01 Jun 2023 05:57:21 GMT

Hi there,

Upon checking, one of our team members is assisting you via email. To avoid confusion, I'll go ahead and lock the thread now and let's continue through that channel.

Cheers,

Muddi