topic Re: Google nest audio speaker Suddenly stopped connecting in Speakers and Displays

Google nest audio speaker Suddenly stopped connecting

nabukhzam — Thu, 11 May 2023 10:41:39 GMT

The speaker Suddenly stopped connecting to my wifi

The light dots keep rolling,no connection and cannot be factory reset ,no response,only light dots rolling every now and then but no connection

Re: Google nest audio speaker Suddenly stopped connecting

KristenAmrein — Thu, 11 May 2023 18:54:00 GMT

Have you tried restarting your internet router?

Re: Google nest audio speaker Suddenly stopped connecting

nabukhzam — Thu, 11 May 2023 18:58:21 GMT

Yes several times

Re: Google nest audio speaker Suddenly stopped connecting

KristenAmrein — Thu, 11 May 2023 19:15:10 GMT

I'm a Google Product Expert, let me escalate this to the Nest Product Experts. Do you know specifically which model you have?

Re: Google nest audio speaker Suddenly stopped connecting

David_K — Thu, 11 May 2023 19:21:59 GMT

Can you explain further what you mean by rolling lights? If a normal factory reset doesn't appear to be working, try these steps:

Unplug the power cord from your speaker, wait 10 seconds, then plug it back in and wait until all 4 LED lights on top illuminate.
Repeat step 1 ten more times (so a total of 11 times).
After plugging your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet" to let you know that it’s ready for setup.

Once reset, be sure to check these steps if you run into issues during setup:
Need help with setup? Troubleshoot common Google N… - Google Nest Community

Re: Google nest audio speaker Suddenly stopped connecting

nabukhzam — Thu, 11 May 2023 19:23:45 GMT

LISTED

ITE E358912

Setup Code: 6L5PC91E

Re: Google nest audio speaker Suddenly stopped connecting

nabukhzam — Fri, 12 May 2023 17:13:19 GMT

Thank you for taking the time to explain ,I meant by rolling lights is that when I plug it in electricity the light dot go right left for few minutes then turns off for sometime then rolling again ,this will happen again and again many rimes as long as it is connected to electricity

I tried what you suggested 11 times and it is still the same

Thank you

Re: Google nest audio speaker Suddenly stopped connecting

David_K — Fri, 12 May 2023 18:23:26 GMT

Okay, and you can't see it in the Google Home app on your phone or tablet that's connected to the same Wi-Fi network? If you ask it a question, it doesn't respond?

Re: Google nest audio speaker Suddenly stopped connecting

nabukhzam — Fri, 12 May 2023 18:28:55 GMT

It doesn't appear at all in google home ,no it doesn't answer, it's not connected to my network (at least I cannot see it anywhere) its Asif always searching to connect and never do

Re: Google nest audio speaker Suddenly stopped connecting

David_K — Fri, 12 May 2023 22:04:58 GMT

In that case, I've asked a specialist to review this topic. In the meantime, what country are you located in and where did you purchase it from?

Re: Google nest audio speaker Suddenly stopped connecting

Juni — Sat, 13 May 2023 02:58:56 GMT

Hi folks,

Thanks for the help here, davidking and KristenAmrein.

nabukhzam, thanks for reaching out. A few questions: what phone are you using (Android or iOS)? Is the Google Home app updated? Have you tried relinking the Google Home app? Using another phone will also help us isolate this. Also to confirm, Is this how you did the reset?

I look forward to your response.

Regards,

Juni

Re: Google nest audio speaker Suddenly stopped connecting

nabukhzam — Sat, 13 May 2023 04:32:50 GMT

I'm in Lebanon, purchase from here too

Re: Google nest audio speaker Suddenly stopped connecting

nabukhzam — Sat, 13 May 2023 04:37:34 GMT

Google home is updating regularly

I have a nest hub max and 2 2nd generation displays ,nest doorbell and a Chromecast,all working well except the speaker , I'm using a s22 ultra Samsung ,should I try another one ! Not sure it helps

Re: Google nest audio speaker Suddenly stopped connecting

Muddi — Sat, 13 May 2023 23:41:40 GMT

Hey nabukhzam,

Chiming in, let's go ahead and set up your Nest Audio to a different network like mobile hotspot? This will help us further isolate the issue. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Audio).

Keep us posted.

Cheers,

Muddi

Re: Google nest audio speaker Suddenly stopped connecting

Princesss — Wed, 17 May 2023 19:15:47 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Google nest audio speaker Suddenly stopped connecting

Princesss — Thu, 18 May 2023 19:34:20 GMT

Hello nabukhzam,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess