topic Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can in Speakers and Displays

My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can not reset.

Rdianco — Tue, 31 Aug 2021 21:47:45 GMT

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Original poster: LÝ KIẾN HƯNG

My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can not reset.

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Rdianco — Tue, 31 Aug 2021 21:49:34 GMT

Hi All,

First, thank you JillG for trying to troubleshoot this issue, it is greatly appreciated!

@LÝ KIẾN HƯNG, thanks for your patience! I appreciate you taking the time to try a variety of troubleshooting steps.

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-0022000031702.

- From Frances (Community Specialist)

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

ProfZweistein — Wed, 01 Sep 2021 09:16:55 GMT

Hi @@all,

i have the same problem. 1st generation ans the device ist still in a bootloop for days.

best regards

rene

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

BlackBEERd — Wed, 08 Sep 2021 06:07:28 GMT

I have the same problem. Please help.

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

CaterinaM — Wed, 08 Sep 2021 19:19:47 GMT

Hi, i've same issue with my Google Nest Hub. My product is till in warranty period...

GA00516-ES.

There is any solution?

Thanks in advance

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Jazbraz — Sun, 19 Dec 2021 18:27:06 GMT

Can you help me. Have the same problem?

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Lukie27 — Wed, 26 Jan 2022 01:50:28 GMT

I have the same problem

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Nazrinsah — Wed, 26 Jan 2022 08:27:33 GMT

same problem here. It turn to blank with google logo. How to fix it

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Soma — Mon, 28 Feb 2022 14:34:26 GMT

Hi Google Team

I've got same problem but my hub shows recovery mode and stops functioning the process

Please help us.

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Tnoble — Tue, 08 Mar 2022 17:41:28 GMT

Why not help everyone

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Jake — Thu, 24 Mar 2022 19:14:21 GMT

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device being stuck on the G screen. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Jake — Mon, 28 Mar 2022 20:52:07 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know if you have not heard from our Team, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Jake — Fri, 01 Apr 2022 19:43:50 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity.

Best regards,
Jake

Re: My Google Nest Hub boots to a blank gray screen and displaying the "Google logo". Can

Jake — Mon, 04 Apr 2022 17:30:04 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake