topic Re: Sky news has no sound on Google nest in Speakers and Displays

Sky news has no sound on Google nest

Nomo_cane — Sun, 26 Feb 2023 12:18:38 GMT

I'm based in the UK (if that matters) and have no issues with sound on my Google nest, apart from when trying to play sky news (which Google chooses as default news, so if I ask for just 'news' , sky plays) - it plays the video but no sound at all.

I've seen older posts about this but they've been closed so I'm starting a new one. It's been the case for a month or so now. It's no biggy for me really as I'm happy with any news channel and will just ask for BBC, but Google shouldn't have their default news channel not work properly, so why not let them know it's an issue.

Re: Sky news has no sound on Google nest

perelson — Mon, 27 Feb 2023 03:39:43 GMT

I have the same issue. But, it's intermittent. One day it will have audio, the next it doesn't. This morning, no audio! I am in Australia. I also find that the Sky news broadcast will sometimes stutter to the point of being unwatchable. And sometimes, nothing comes up at all. However, when it does work, it's great!

Re: Sky news has no sound on Google nest

Juni — Thu, 02 Mar 2023 21:32:27 GMT

Hi folks,

Thanks for reaching out and letting us know about this issue.

A few things: Is this isolated to just one Nest Hub? Have you tried using another Nest display or your phone’s Google Assistant to further isolate the issue? What troubleshooting steps have you taken to fix the issue?

You can both do a sequential reboot. First, unplug your Nest displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Keep me posted.

Regards,

Juni

Re: Sky news has no sound on Google nest

perelson — Fri, 03 Mar 2023 01:18:11 GMT

I don't have a second nest display to try on - but considering that this happens with other people, in other countries, I really don't think the problem is on my end.

As for troubeshooting, I have tried 'turning it off an on again' and also simply skipping the sky news bradcast and then trying to play it again.

Sky news on Google home just generally seems dodgy. Another thing that sometimes happens is that the same new broadcast will play for multiple days - i.e. it doesn't get refreshed.

What would be useful is for Google to speak to the folks that produce this news broadcast and find out why it sometimes doesn't work.

Re: Sky news has no sound on Google nest

YellowBug — Fri, 03 Mar 2023 13:53:13 GMT

It's been an ongoing issue with me too. Sometimes Sky News will have audio and then I'll go a week or more with no audio. All the other news outlets play just fine.

Re: Sky news has no sound on Google nest

Juni — Tue, 07 Mar 2023 22:12:41 GMT

Hi folks,

We appreciate you keeping us informed. We tried again to duplicate this on our devices, and it worked this time. Please try your devices once again and let us know if everyone is experiencing the same issue by updating this thread.

Thanks,

Juni

Re: Sky news has no sound on Google nest

perelson — Tue, 07 Mar 2023 23:37:47 GMT

As this is an intermittent problem, it makes it very hard to solve! Yesterday morning, Sky news worked fine. However, on Sunday morning, there was no sound again. I'll start recording when it works and when it doesn't.

Re: Sky news has no sound on Google nest

Gartside — Wed, 08 Mar 2023 06:49:16 GMT

I have the same issue and it’s intermittent, sound worked yesterday but not today. I’ve tried turning it on and off and the WiFi but it still keeps happening. Presumably it must be an issue at the Google side with many people having the same problem. I’d be grateful if you could investigate further thanks

Re: Sky news has no sound on Google nest

djangophi — Wed, 08 Mar 2023 15:59:41 GMT

I'm also having this issue, on my nest hub. any more info?

Re: Sky news has no sound on Google nest

Semike — Fri, 10 Mar 2023 08:49:28 GMT

Same for me, been happening for months...

Re: Sky news has no sound on Google nest

Nomo_cane — Sat, 11 Mar 2023 10:57:00 GMT

Mines been working for the last few days now, did you guys do anything?

I don't want to jump the gun though, as it does seem to be an intermittent problem for alot of users so... It may just be a good patch.

Will keep an eye on it and update.

Re: Sky news has no sound on Google nest

perelson — Sat, 11 Mar 2023 13:29:02 GMT

Yeah mines worked a few times now too. But I’m not going to hold my breath. I’m also working on a theory that this only affects the nest hub. Ie I think it works perfectly on a home mini.

Re: Sky news has no sound on Google nest

djangophi — Sat, 11 Mar 2023 19:42:38 GMT

It worked this morning! But I asked it to trigger manually. I'm now wondering if it something to do with it being a part of a routine?

Re: Sky news has no sound on Google nest

YellowBug — Wed, 15 Mar 2023 13:54:22 GMT

This has been an ongoing problem for the past year. Last week I had Sky news with audio all week, today again no audio. All the other news channels have audio except Sky News, yet Google seems to be oblivious.

Re: Sky news has no sound on Google nest

YellowBug — Wed, 15 Mar 2023 14:01:38 GMT

This is an ongoing problem for many of us and it seems to only be with Sky News as part of the news lineup. One would expect better answers from Google at this point.

Re: Sky news has no sound on Google nest

perelson — Thu, 16 Mar 2023 00:09:46 GMT

For the past couple days I’ve had no video in any of my news casts. It’s like I’m listening to a series of audio only podcasts. I thought this might have addressed the ‘Sky news with no audio’ problem but again this morning Sky news had no audio. Only now it has no video either.

Re: Sky news has no sound on Google nest

Jason3086 — Thu, 16 Mar 2023 06:42:29 GMT

Have had this exact same issue. Intermittently no sound on Sky feed as part of morning/waking up routine. Have also had the feed stutter as if it’s not streaming properly. I work in IT, have a solid wifi signal throughout the house; have a hub mini, hub max, and two mini speakers. Have reset them all, deleted my home and rebuilt it. Reset router, replaced router, rebuilt home again, and it still doesn’t work 😂 This is either Google’s or Sky’s problem. Everything else works flawlessly.

The only pattern I have noticed is that the sound comes back on weekends. During weekdays, never works.

Used to report the issue every time it happened. No feedback, no change. Now I just skip Sky News. Think it’s time to remove it from my routine.

“Sounds like a you issue, not a me issue”

Re: Sky news has no sound on Google nest

Jason3086 — Thu, 16 Mar 2023 06:50:21 GMT

Still happening. This morning 06:30 GMT

See reply below please Juni 😉

Re: Sky news has no sound on Google nest

Jason3086 — Thu, 16 Mar 2023 06:51:01 GMT

Nope, issue is identical across hub mini and hub max.

Re: Sky news has no sound on Google nest

Jason3086 — Thu, 16 Mar 2023 06:51:49 GMT

Likewise, has been a problem since day 0 after setup. See reply below.