topic Re: Sorry, something's not right (Nest Hub Gen 2) in Speakers and Displays

Sorry, something's not right (Nest Hub Gen 2)

G-rig — Thu, 11 May 2023 20:49:32 GMT

Hi all,

I'm getting this message fairly often, the Hub Gen 2 is turning out to be more annoying than it is helpful.

It anwers when there are closer devices around, says 'something's not right' just for asking a question, voice activating smart plugs (which still execute correctly) etc.

Pretty useless, any fixes? Have rebooted a few times, forgotten device etc.

Cheers,

Re: Sorry, something's not right (Nest Hub Gen 2)

Dan_A — Wed, 17 May 2023 00:57:32 GMT

Hi G-rig,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? How often does this happen in a day? Is the issue happening on all commands?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

If the issue persists, you can revert your Nest Hub 2nd Gen to its default settings by doing a factory reset and setting it back up. Here’s how:

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds.
Your Nest Hub will let you know that it's resetting.

Let me know how it goes.

Best,

Dan

Re: Sorry, something's not right (Nest Hub Gen 2)

LovelyM — Sat, 20 May 2023 16:47:33 GMT

Hello G-rig,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers,
Lovely

Re: Sorry, something's not right (Nest Hub Gen 2)

G-rig — Sat, 20 May 2023 17:14:45 GMT

Hi, thanks for following up. I tried a few of those things in the past (however a router and phone reset isn't necessary). I did just do a factory reset using the volume Buttons and it seems to have improved the device, so will test it out a bit more).

Thanks

Re: Sorry, something's not right (Nest Hub Gen 2)

LovelyM — Sat, 20 May 2023 23:13:26 GMT

Hey G-rig,

I appreciate the update! I'll go ahead and keep this thread open for three more days so you can observe your Google Nest Hub (2nd gen). Kindly reply to this thread if you encounter the same issue.

Kind regards,
Lovely

Re: Sorry, something's not right (Nest Hub Gen 2)

G-rig — Sat, 20 May 2023 23:17:29 GMT

Ok, no worries.

Ps. I've never had such issues with the nest mini and nest audio speakers. The hub is a pain and the wrong device replies half the time. No real purpose for the device besides the mic for voice commands.

Re: Sorry, something's not right (Nest Hub Gen 2)

LovelyM — Sat, 27 May 2023 22:04:13 GMT

Hello G-rig,

I just want to check on your Google Nest Hub (2nd gen) to see if it is still working as it should. Let me know if there's anything else I can do to assist.

Cheers,
Lovely

Re: Sorry, something's not right (Nest Hub Gen 2)

LovelyM — Tue, 30 May 2023 22:39:07 GMT

Hi again G-rig,

I know it has been a while, but I wanted to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Regards,
Lovely

Re: Sorry, something's not right (Nest Hub Gen 2)

LovelyM — Thu, 01 Jun 2023 14:13:07 GMT

Hey there G-rig,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks,
Lovely

Re: Sorry, something's not right (Nest Hub Gen 2)

G-rig — Thu, 01 Jun 2023 21:39:37 GMT

Yes who knows.. could have be an issue with the 'works with google' home devices. Sometimes says 'ok turning 3 outlets on..', sometimes does it and doesn't say anything.. just inconsistencies.

Re: Sorry, something's not right (Nest Hub Gen 2)

Princesss — Mon, 19 Jun 2023 16:48:26 GMT

Hi G-rig,

Thanks for responding. Let's go ahead and reboot your router simply by unplugging it from the power source for a few minutes. After that, can you try this command: "OK Google, sync my devices".

Let me know how it goes.

Best,

Princess

Re: Sorry, something's not right (Nest Hub Gen 2)

Princesss — Thu, 22 Jun 2023 17:16:50 GMT

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Sorry, something's not right (Nest Hub Gen 2)

G-rig — Thu, 22 Jun 2023 17:18:49 GMT

Not sure. Could have been something to do with third party devices and connect smart home. Works well enough I guess now.

Re: Sorry, something's not right (Nest Hub Gen 2)

Princesss — Sat, 01 Jul 2023 20:10:57 GMT

Hi G-rig,

Thanks for the update. After a few days of using it, are you still experiencing any issues with it? Let us know.

Best,

Princess

Re: Sorry, something's not right (Nest Hub Gen 2)

G-rig — Sun, 02 Jul 2023 00:36:49 GMT

Not showing weather on the abeniet screen now, just "- deg"

Re: Sorry, something's not right (Nest Hub Gen 2)

Princesss — Sat, 08 Jul 2023 22:13:47 GMT

Hey G-rig,

Thanks for the info. Could you make sure that the home address on your device is updated?

Change the home address of your devices

Open the Google Home app .
At the top, make sure your home name is listed. If needed, tap the name to change the selected home.
Tap Settings Home information Home address.
Tap Edit Enter your address Next.
Drag the map so the pin is on your home, then tap Done.

Note: When you change the home address, it only affects the devices in the home you selected. You can edit or delete this address anytime.

Keep us posted.

Best,

Princess

Re: Sorry, something's not right (Nest Hub Gen 2)

Princesss — Tue, 11 Jul 2023 23:47:21 GMT

Hi G-rig,

Chiming in-- how did the steps go? Let us know if the steps above worked, otherwise we'll be locking the thread shortly.

Best,

Princess

Re: Sorry, something's not right (Nest Hub Gen 2)

G-rig — Tue, 11 Jul 2023 23:51:14 GMT

Dunno it's just the nature of it.

ps. The temperature is not displaying, is that a known bug?

Re: Sorry, something's not right (Nest Hub Gen 2)

Princesss — Wed, 12 Jul 2023 04:28:57 GMT

Hi G-rig,

I see. Could you send us a photo of the exact display you're getting so we can check on it further?

Best,

Princess

Re: Sorry, something's not right (Nest Hub Gen 2)

Princesss — Sat, 15 Jul 2023 06:12:19 GMT

Hey G-rig,

How was it, were you able to take a photo of the display? Let us know, otherwise we'll be locking the thread.

Best,

Princess