topic After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting in Speakers and Displays

After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

GenoGoaFreak — Sun, 21 May 2023 14:16:29 GMT

Good morning. After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting from the phone is turned on (there is only sound, no picture) - you have to tap the screen to display the casting. On the second Nest Hub 2, which has not yet been updated to fuchsia, the screen automatically wakes up from the screensaver and shows picture and sound.
Regards.

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

Muddi — Mon, 22 May 2023 07:06:29 GMT

Hello GenoGoaFreak,

Thanks for sharing details about the issue here. I know how challenging it is when you're having issues with your Google Nest Hub (2nd gen). To confirm, have you tried to reset your Nest display? Also, are you casting music or video?

Looking forward to your response.

Cheers,

Muddi

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

GenoGoaFreak — Mon, 22 May 2023 07:34:09 GMT

Hi, Nest Hub 2 restarted. Video playback.

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

Muddi — Mon, 22 May 2023 22:04:46 GMT

Hi GenoGoaFreak,

To help us get a better picture of what's happening, do you mind sharing a video?

Cheers,

Muddi

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

GenoGoaFreak — Tue, 23 May 2023 15:05:09 GMT

Without fuchsia, this happens (I don't have to touch the screen to start watching)

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

GenoGoaFreak — Tue, 23 May 2023 15:09:59 GMT

With fuchsia, I have to touch the screen to start displaying (the sound is without interference)

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

Muddi — Tue, 23 May 2023 22:41:38 GMT

Hey GenoGoaFreak,

Thanks for the link. However, we cannot access the file. Could you try uploading the video using a different tool or website like YouTube so we can access the video easily?

Cheers,

Muddi

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

GenoGoaFreak — Wed, 24 May 2023 04:34:34 GMT

Hi Muddi, thanks for your interest.

Below is a link to visualize the problem/change (bad for me :():

https://youtu.be/o0ZlqMlUjao - with fuchsia software

https://youtu.be/DT7WGY0O9I4 - without fuchsia software

Sunny greetings from Poland.

Grzegorz.

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

Muddi — Wed, 24 May 2023 05:43:00 GMT

Hi GenoGoaFreak,

I appreciate it. I was able to watch the video. To confirm, have you tried other phones/tablets to cast on your Nest Hub? What is the Android version of your Huawei phone? Also, have you tried resetting the Nest Hub (2nd gen) that have fuchsia version?

Cheers,

Muddi

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

GenoGoaFreak — Wed, 24 May 2023 06:37:04 GMT

Hello, I appreciate the quick reply.

Here I have to touch the screen to activate the video (the sound starts without interference with NestHub)Here video and audio activate simultaneously without touching the Nest Hub screen)

Android on phones from v10 to v12 - 2×Samsung, 3×Huawei & Xiaomi, Hubs reset. After work I'll try to reset the fuchsia again.

In touch...

The best,

Geno

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

Muddi — Wed, 24 May 2023 06:38:34 GMT

Hey GenoGoaFreak,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

GenoGoaFreak — Wed, 24 May 2023 20:47:20 GMT

Hi, I did the reset again. The problem remains (unless it's supposed to be). Today the second NestHub 2 got fuchsia and there is also the same problem.

Kind regards

Geno

Re: After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting

LovelyM — Thu, 25 May 2023 18:56:47 GMT

Hello GenoGoaFreak,

We appreciate the update and this certainly hasn't been easy on you. We already have your form, so we'll bump this up with our senior specialist team so they can reach out to you soon via email. Please continue the conversation there, as this thread will be locked after 24 hours.

Kind regards,
Lovely