topic Re: Wrong time zone / DST in Speakers and Displays

Wrong time zone / DST

Coconuts — Mon, 03 Apr 2023 06:35:05 GMT

Hi. I live in Mexico City, and last year they decided to cancel the Daylight Saving Time. We should have changed the time yesterday but it didn't happen. However, the time displayed on my Google Nest is one hour ahead now, as if it was DST, and I don't know how to get the right time. I asked the device and it told me the time zone depends on the address registered in the app. The address is correct, I haven't changed it and it still says Mexixo City. How can I fix that?

Re: Wrong time zone / DST

rickmla — Mon, 03 Apr 2023 15:46:39 GMT

Same problem here. The address in my Google Home app was correct. When I used a voice command to ask what time it is, Assistant replied with the correct time. However, the time displayed on my Nest displays was one hour ahead.

My main use of these displays during the day is as convenient Assistant-powered clocks, so having the wrong time displayed is a problem.

I changed my address in the Home app to a random address one time zone to the west so that the correct time will display. This is not ideal, as now voice commands believe I am in this false location and other features such as weather are incorrect as well.

Re: Wrong time zone / DST

ckep — Mon, 03 Apr 2023 18:14:35 GMT

Same problem here and hard to believe Google hasn't fixed it yet, no way to correct it manually because the the time zone it's linked with the address of your device, tried to change it just to get wrong information about the weather due different locations, it's been a day already and still with the same problem, Apple and Amazon products didn't have this problem, I'm sure it's a quick easy fix, do better Google.

Re: Wrong time zone / DST

danylati — Mon, 03 Apr 2023 19:04:52 GMT

Yes now i have the same problem, It is incredible that a company like Google does not fix this

Re: Wrong time zone / DST

scorpion18 — Tue, 04 Apr 2023 20:57:44 GMT

Same problem in Monterrey Mexico

Re: Wrong time zone / DST

ublzesc — Wed, 05 Apr 2023 05:39:03 GMT

Same problem with my two hub devices. It's really annoying, feeling I'm always late or something.

Re: Wrong time zone / DST

febb — Wed, 05 Apr 2023 06:10:42 GMT

Same issue wrong time in many Google devices. Governement cancelled DST, so time no longer changed in most of the country, including Mexico City, and yet, Google hub, nest and Chromecast devices changed the time, wrongfully adding one hour to the current time. This should not happen anymore in (most of) Mexico.

Google, please fix this. Should be as easy as correcting your timezones tables. Do it fast as this is creating very problematic issues everywhere.

Re: Wrong time zone / DST

ublzesc — Mon, 10 Apr 2023 19:56:09 GMT

Is someone from Google actually looking into this? It has been more than a week with this issue. It is not solved for me yet.

Re: Wrong time zone / DST

danylati — Mon, 10 Apr 2023 20:03:15 GMT

I think we need to send emails to Google

Re: Wrong time zone / DST

ublzesc — Fri, 14 Apr 2023 14:58:03 GMT

I think mine got fixed last night...

Re: Wrong time zone / DST

LovelyM — Fri, 14 Apr 2023 17:04:34 GMT

Hello everyone,

Thanks for flagging this! Our team has already identified a way to resolve the issue. Please bear with us as we roll out the fix in the following days and keep us in the loop once your Google Home and Nest devices are showing and responding with the correct time in Mexico. We want to make sure everyone is all set.

Kind regards,
Lovely

Re: Wrong time zone / DST

febb — Fri, 14 Apr 2023 17:16:16 GMT

Thanks... it has been ONE MONTH, AND TWO DAYS since this big mess started in Mexico and you, a multibillion dollar company have not been able to solve it ! (Or dont even care?)

You should have been prepared for this,
FIRST: by paying attention to the OFFICIAL WORLD TIMETABLES (handled by IANA and which are absolutely correct and updated, way before the march 12th day the time didn't change in Mexico except, incorrectly, on many Google devices).
SECOND: It is absolutely inacceptable that you took so long to fix an elemental thing such as THE TIME in tons of computing devices. It should be fixable just by changing those tables and rebooting. Nothing more. But, behavior shows that you have a mess of programming code, two or mode codes to DISPLAY (the wrong) time and another piece of code to SPEAK (the CORRECT, time) in many devices.

SO, please, hurry up. There are many many people affected, not just people playing with this things as toys. Personally I do have senior (advanced age) persons, disabled or incapacitated people depending on Google Home Assistant features to do things such as banking, grocery shopping, etc. PLEASE, fix it !

Re: Wrong time zone / DST

Muddi — Wed, 19 Apr 2023 06:25:57 GMT

Hey folks,

I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more.

Cheers,

Muddi

Re: Wrong time zone / DST

danylati — Wed, 19 Apr 2023 17:36:11 GMT

Now its fixed in Mexico City, we have the correct time

Re: Wrong time zone / DST

febb — Wed, 19 Apr 2023 17:38:48 GMT

Displays are already fixed (Google Hub, Google nest hub)....

but Chromecast devices are NOT fixed yet !

Re: Wrong time zone / DST

Muddi — Wed, 03 May 2023 06:50:04 GMT

Hey danylati,

I'm happy to hear that your device is showing the correct time now.

@febb: I'll check this with the team and get back on this thread for updates.

Cheers,

Muddi

Re: Wrong time zone / DST

Muddi — Wed, 10 May 2023 05:44:29 GMT

Hey folks,

I'm happy to confirm that the daylight savings issue in Mexico has now been resolved, and the fix is being rolled out slowly. If for some reason you’re still experiencing problems, please be patience and wait for an update on your devices.

Let us know if you have additional questions or concerns about your device. Otherwise, we'll close the thread after 24 hours.

Cheers,

Muddi

Re: Wrong time zone / DST

febb — Wed, 10 May 2023 16:32:52 GMT

Hello:

All Nest hub devices are with the time for Mexico City correctly set. But Chromecast 4K / Google TV devices, if on settings the "Use network provided time" is turned ON, then the time for Mexico City is wrongly set ONE hour ahead of the actual real current time. Of course the TIME zone is correctly set to "Mexico City" and I made a check for new firmware, which there was none.

The problem still persists for Chromecast devices.

Please do not close this issue as the problem is still present in this devices. Thanks.

Re: Wrong time zone / DST

claudioalbarran — Thu, 11 May 2023 23:11:05 GMT

Problem still persists on multiple Android devices

Re: Wrong time zone / DST

Garisoain — Thu, 18 May 2023 14:53:22 GMT

Issue still present on chromecast.