topic Re: All devices slow to respond if at all in Speakers and Displays

All devices slow to respond if at all

Stargazerforest — Fri, 17 Feb 2023 19:15:23 GMT

I have this evening restarted every device after all of them at the same time would register what I say (can see it on the screens) but not do anything with it. It just seems to time out. Even after rebooting they do nothing. Anyone else having these issues? And despite saying their support hours are very long I haven’t been able to get through to google on phone or chat

Re: All devices slow to respond if at all

swandive6 — Sat, 18 Feb 2023 16:31:36 GMT

I'm having this problem as well. It started yesterday morning. Both of my Google speakers cannot come up with a response, take forever, and then say hmm something went wrong try again in a few minutes. I think a recent update borked them but I can't confirm.

Re: All devices slow to respond if at all

Jenniekw — Sat, 18 Feb 2023 16:31:47 GMT

I had the same problem and just fixed it. Go under your settings in your Google Home app and then Google Assistant and then manage all settings. There will be a setting towards the bottom for the Hey Google sensitivity. Mine was set on default but I moved it to towards more sensitive and works a lot better now.

Re: All devices slow to respond if at all

Dan_A — Wed, 22 Feb 2023 01:34:56 GMT

Hi folks,

@Jenniekw, thanks for sharing your resolution in the Community.

@ Stargazerforest, @ swandive6, this is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Have you tried the steps above? To add on it, follow these steps:

Step 1. Reboot your speaker or display

Disconnect power cable from device.
Reconnect the power cable.

Step 2. Make sure your device recognizes the hotword

Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.

Step 3. Make sure your device recognized the question correctly

Ask your Assistant the question again.
Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly.
If it's still not recognizing the question, try to speak slower or try another question.

Step 4. Adjust the hotword sensitivity of your device

If your speaker or display often has trouble activating when you say “Hey Google” or "Ok Google,” you can adjust how sensitive Google Assistant is to “Hey Google.”

Hope this helps.

Best,

Dan

Re: All devices slow to respond if at all

Stargazerforest — Wed, 22 Feb 2023 10:41:02 GMT

It started the day I posted the original message here. It also occurred to all my devices at once… the nest, neat mini, and the two nest speakers. You could see on the screen they heard you as they put the words you said on the screens and then they’d sit thinking and then do nothing , just return back to the Home Screen. It’s not a case of it not registering my voice as the words appeared on the screen! I mean if it didn’t recognise my voice the words would not be exactly showing. The problem is the device then thought and thought and did nothing. This comes and goes ever since posting the original message. Sometimes it reacts quickly now and does what it needs, other times it just sits and you’re wondering if it will ever do anything. The network isn’t down at the time as the television was still playing it’s stuff over the Wi-Fi (since I only use streaming and not a service provider) so I know it wasn’t my network. The day I posted this the devices didn’t do anything with my instructions for several hours before they finally started again. But even then it still has moments where it doesn’t do anything and you’re finding you’re asking it three or four times before it does something with the words it has registers on the screen. I also note that repeatedly the custom routine I have for the speaker my my bedroom keeps failing to play the correct play list. I am getting infuriated by the devices more and more and my partner wants me to switch them out for Alexa as he’s gotten tired of them. They’ve been factory reset (yes I went through the whole house resetting every device) since these issues and they get a restart every time I think they need it. But none of this stops this intermittent lack of doing anything with the instructions you give it. Even the speakers will light the dots on top as if they’ve registered you say something. And occasionally without saying anything the speakers just randomly pipe up mmm something went wrong. So something is glitching then repeatedly.

if there was an answer to it I’d be grateful but restarting and factory resetting hasn’t stopped it. And I don’t see how making the hey google setting more sensitive will help since it’s registering my words on the screen and still not doing anything

Re: All devices slow to respond if at all

Stargazerforest — Wed, 22 Feb 2023 10:42:54 GMT

Can’t be this as mine is already above default and as I said it registers my words on the screen so it’s not that it can’t hear me, it’s that it won’t do anything once it hears me

Re: All devices slow to respond if at all

Stargazerforest — Wed, 22 Feb 2023 10:44:29 GMT

I will say that in my original post I did say my words register on the screen, so it’s not that it’s not activating, it not doing anything with what is registered. I hope you understand now. The first person to respond understands this as he has the same issue

Re: All devices slow to respond if at all

LovelyM — Wed, 22 Feb 2023 17:59:18 GMT

Hello everyone,

@Dan_A, thanks for the steps.

@Stargazerforest and @swandive6, to cover all bases, can we run a sequential reboot to your network and your Google Nest and Home devices?

Here are the steps: unplug your router for five minutes > unplug all your speakers and displays > plug in your router and once the connection is back, plug in your devices. Then, check if there are any improvements in its response time.

Keep me posted.

Regards,
Lovely

Re: All devices slow to respond if at all

mickmcd74 — Thu, 23 Feb 2023 02:55:11 GMT

I'm experiencing the exact same thing and have been for the past couple of weeks or so. My entire house is run by "smart" lights, etc on the Google home platform. Beginning to think that I may have overcooked it a bit if it's going to be this unstable and difficult to get actual assistance with.

I'll follow along and offer input where I can. Until then it'll be interesting to see how you go once they get past all this mundane "have you tried turning it off, then back on again" stuff they usually go through first.

Re: All devices slow to respond if at all

LovelyM — Tue, 28 Feb 2023 19:19:14 GMT

Hey mickmcd74,

Sorry about the experience. I want to follow up if you are still having issues controlling your smart lights using your Google Home app and devices. You may try unlinking and relinking your light manufacturer to see if that will resolve the issue. Renaming the smart lights might also help.

Let me know if you need additional help.

Thanks,
Lovely

Re: All devices slow to respond if at all

swandive6 — Tue, 28 Feb 2023 20:05:44 GMT

I unplugged and rebooted each speaker a few times that day to no avail. But things went back to normal the next day. I'm not going to sweat it unless it happens again.

Re: All devices slow to respond if at all

Stargazerforest — Tue, 28 Feb 2023 20:07:28 GMT

I’ve rebooted and factory reset and still this happens intermittently. The bedroom speaker seems worst hit having the most delays or randomly saying something went wrong.

Re: All devices slow to respond if at all

LovelyM — Tue, 28 Feb 2023 22:48:47 GMT

Hey folks,

@swandive6 and @Stargazerforest, I appreciate the update. Can we isolate the issue by changing the Assistant language of your Google Home devices? Here's how: open the Google Home app > Select the Account icon at the top right > Assistant settings > Assistant language > If your primary language is English US, change it to English CA or English UK > Save.

Keep me in the loop.

Best,
Lovely

Re: All devices slow to respond if at all

LovelyM — Fri, 03 Mar 2023 22:55:56 GMT

Hello there,

I'm checking in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Cheers,
Lovely

Re: All devices slow to respond if at all

Stargazerforest — Sat, 04 Mar 2023 07:04:19 GMT

I factory reset the device again and now I can’t connect the camera with the code or the qr and it’s driving me crazy. Otherwise things seem about the same in every other way after changing the language

Re: All devices slow to respond if at all

Muddi — Sun, 05 Mar 2023 03:10:09 GMT

Hey Stargazerforest,

To further isolate the issues, please try setting up one of your devices using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Mini). Once done, check if your device will have the same behavior.

Keep us posted.

Cheers,

Muddi

Re: All devices slow to respond if at all

Stargazerforest — Sun, 05 Mar 2023 16:11:04 GMT

I only have one mobile. Don’t know many people walking around with two.

Re: All devices slow to respond if at all

Dan_A — Tue, 07 Mar 2023 00:58:07 GMT

Hello there Stargazerforest,

We understand that this step is a little out of the way, but it's a great start to check if your devices are communicating with each other. How about the others? Could you try the steps above to further isolate the issue?

Looking forward to your response.

Best,

Dan

Re: All devices slow to respond if at all

Princesss — Fri, 10 Mar 2023 22:41:31 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: All devices slow to respond if at all

Stargazerforest — Sat, 11 Mar 2023 10:34:03 GMT

I do not see why I should buy a second mobile to troubleshoot. I live with no one and none has been able to visit. So you’re basically saying you won’t help further because you expect me to have two phones? I will say the devices have been doing better over the past week and I’ve done nothing so indicates it’s more your side. Only issue I have now is not being able to reconnect my nest camera on one nest Max because it just keeps saying unable to connect to google. And yet it can see my google photos fine and okay YouTube videos and Spotify just not the camera it just won’t set up