topic My display says "link account, open the Google Home app and link your account". in Speakers and Displays

My display says "link account, open the Google Home app and link your account".

Rdianco — Wed, 01 Sep 2021 15:08:25 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Kimi Sutliff

My Google display says " link account, open the Google Home app and link your account" but this isn't a new device in our smart home. We've restarted it, rebooted it, reconnected it and nothing.

Re: My display says "link account, open the Google Home app and link your account".

copz1998 — Sun, 25 Dec 2022 01:33:38 GMT

Hi,

I have the same issue. Did you find a solution?

Re: My display says "link account, open the Google Home app and link your account".

Dan_A — Mon, 26 Dec 2022 17:41:17 GMT

Hi folks,

That certainly hasn't been easy for you ― let's check it out. Do you have a Nest Hub 1st Gen or 2nd Gen? When did you first notice this concern of yours? It would help a lot if you could do a sequential reboot first to refresh all device connections. Unplug the power cord of your router/modem followed by your Nest Hub. Plug them back in after 3 minutes starting with your router. Restarting your phone might also help.

Tell us how it goes.

Best,

Dan

Re: My display says "link account, open the Google Home app and link your account".

Jake — Thu, 29 Dec 2022 18:47:12 GMT

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: My display says "link account, open the Google Home app and link your account".

copz1998 — Thu, 29 Dec 2022 20:03:35 GMT

2nd generation

i first noticed it when I got up at 8am

the plug-unplug methods had no positive results

thank you

Re: My display says "link account, open the Google Home app and link your account".

Azarco — Thu, 29 Dec 2022 22:24:32 GMT

Hello there,

Are you using a regular Google Account? Do you have a private network? Could you try resetting your Nest Hub to its default settings?

Thanks,

Alex

Re: My display says "link account, open the Google Home app and link your account".

copz1998 — Thu, 29 Dec 2022 22:29:17 GMT

Yes, my Nest Hub has been connected to my regular personal account for 2 months. I did reset the device twice.

The error solve itself. I left home for a few days and when I returned it is functioning correctly.

Thank you!

Re: My display says "link account, open the Google Home app and link your account".

Azarco — Thu, 29 Dec 2022 22:36:16 GMT

Hi copz1998,

Woohoo! We're glad everything is working on your end. Let us know if we can assist with anything else otherwise, we'll lock this thread after 24 hours.

Cheers,

Alex