topic Re: Google hub suddenly start showing advertising?? in Speakers and Displays

Google hub suddenly start showing advertising??

xtimex — Mon, 22 May 2023 00:33:24 GMT

After talking to his wife about washing clothes, it suddenly Google Hub turned on and start showing advertising for

washing powder.

I don't think it's normal for Google to eavesdrop on the user like this.

This is the first time this has happened to me in three years since I've had it.

Re: Google hub suddenly start showing advertising??

Muddi — Thu, 25 May 2023 09:57:00 GMT

Hello xtimex,

Thanks for sharing details about the issue here. It's strange that your Google Nest Hub is showing an advertisement. A few questions: how often does it happen? Are you watching or listening to a video/music? Have you tried resetting your Nest display?

Looking forward to your response.

Cheers,

Muddi

Re: Google hub suddenly start showing advertising??

xtimex — Thu, 25 May 2023 13:35:32 GMT

I haven't noticed this until now, but I haven't reset it because otherwise the thing works fine.

But I didn't watch or listen to anything via YT at the time.

I think the hub listened and then showed a suitable commercial, because unfortunately there are no coincidences.

But I have a suggestion that they make a microphone on the screen that appears when the subject is active, ex. like on a phone on android 13.

Re: Google hub suddenly start showing advertising??

Muddi — Mon, 29 May 2023 04:07:37 GMT

Hi there,

Understood! I'm happy to hear that. I'll keep the thread open so we can continue to monitor your device. In case, you noticed the advertisement again, please immediately take a video and share it with us so we can further check what's going on.

Also, I agree that it may respond or activate when it hears a word similar to the wake word but should not be as often as possible.

Cheers,

Muddi

Re: Google hub suddenly start showing advertising??

Muddi — Thu, 01 Jun 2023 04:56:36 GMT

Hey xtimex,

How was your device? If you have additional questions or concerns about your device, please do not hesitate to update the thread, and we're glad to help.

Cheers,

Muddi

Re: Google hub suddenly start showing advertising??

xtimex — Fri, 02 Jun 2023 04:57:51 GMT

For now, after that, I haven't noticed the commercials playing anymore, but I'm paying attention.

Re: Google hub suddenly start showing advertising??

Princesss — Sat, 03 Jun 2023 16:06:58 GMT

Hi xtimex,

Thanks for the update. Glad to know that the commercials aren't playing anymore.

Continue monitoring your device's behavior and let us know if you notice any changes in the future. For now, since this is resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to reach out anytime by creating a new one.

Best,

Princess