topic Re: Green light problem in Speakers and Displays

Green light problem

Siddharth1 — Sat, 27 May 2023 11:04:30 GMT

Not working restart button and nothing.

Only show the two lights of middle.

and green light is stuck

Re: Green light problem

David_K — Sat, 27 May 2023 12:36:40 GMT

Try these steps:

Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
Repeat step 1, 10 more times for a complete total of 11 times. This is a key step, 11 times total.
After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

If you actually instead have the newer Google Nest Mini (2nd gen), at step 3, you will need to press the mute button on the back for at least 15 seconds and then it will reset.

Re: Green light problem

Siddharth1 — Sat, 27 May 2023 13:49:23 GMT

I try it not working

Re: Green light problem

David_K — Sun, 28 May 2023 11:26:05 GMT

Are you using the original power supply and adapter that came with it? You mentioned having tried a normal factory reset (the steps I shared above are a more advanced reset). Did you follow the exact steps below?

On the bottom of speaker, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

If you actually have the 2nd gen model, you'll need to switch the mic off using the switch on the side of the speaker. The lights will turn orange. Then press and hold the center of the Nest Mini, where the lights are on top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

You might also want to try plugging your speaker into a different power outlet just to test.

Re: Green light problem

Siddharth1 — Sun, 28 May 2023 17:00:46 GMT

Restart button is not working and I am using original charger of Google home mini

Re: Green light problem

Siddharth1 — Sun, 28 May 2023 17:01:51 GMT

Full device is stuck

Re: Green light problem

David_K — Sun, 28 May 2023 18:46:40 GMT

Appreciate you trying those steps. I've asked a specialist to review this topic.

Re: Green light problem

Dan_A — Sun, 28 May 2023 21:44:31 GMT

Hi Siddharth1,

We thank you for keeping in touch and following the steps above. May I know from where and when your Google Home Mini was bought?

Looking forward to your response.

Appreciate the help, davidking.

Best,

Dan

Re: Green light problem

Siddharth1 — Mon, 29 May 2023 12:14:39 GMT

Google home mini buy from Flipkart

Re: Green light problem

Siddharth1 — Mon, 29 May 2023 12:18:08 GMT

Buy Dete 2 October 2019

Re: Green light problem

Muddi — Mon, 29 May 2023 22:25:27 GMT

Hey Siddharth1,

Chiming in, since we have exhausted the troubleshooting steps, the next thing to do is to replace your device. However, as much as we'd love to replace your device, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, I'll be locking this after 24 hours.

Cheers,

Muddi

Re: Green light problem

Siddharth1 — Tue, 30 May 2023 11:32:20 GMT

I put a request

Re: Green light problem

Muddi — Tue, 30 May 2023 22:21:40 GMT

Hi there,

To confirm, did you contact us via phone/chat support for the request? Could you tell us more about it?

Cheers,

Muddi

Re: Green light problem

Siddharth1 — Wed, 31 May 2023 15:18:56 GMT

Chat support I think

Re: Green light problem

Muddi — Wed, 31 May 2023 23:26:22 GMT

Hey Siddharth1,

May I know the case ID so I can check the status of the case?

Cheers,

Muddi

Re: Green light problem

Siddharth1 — Thu, 01 Jun 2023 17:14:42 GMT

Sorry, I did not put my request correctly

Re: Green light problem

Muddi — Sat, 03 Jun 2023 23:52:04 GMT

Hi there,

Could you tell us more about it? Are you able to contact our support team via chat or call?

Cheers,

Muddi

Re: Green light problem

Muddi — Wed, 07 Jun 2023 01:10:04 GMT

Hey Siddharth1,

I'm just checking in to see if you still need help with your device.

Cheers,

Muddi

Re: Green light problem

Muddi — Thu, 08 Jun 2023 01:11:47 GMT

Hi Siddharth1,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Green light problem

Siddharth1 — Thu, 08 Jun 2023 04:01:19 GMT