topic Re: Spotify Won't Play Nest Hub V2 in Speakers and Displays

Spotify Won't Play Nest Hub V2

stewievslois — Thu, 14 Oct 2021 14:05:23 GMT

Hi,

My Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (plays the opening sound and "Spotify" flashes on the screen) but then I just get a black screen until eventually the home screen loads again. The same thing happens when I try to cast from the Spotify app or from the google home app on my mobile or play directly from the Hub using voice commands.

Interestingly, if I use the voice command "open Spotify", my playlists are visible on the display but when I try to play one of them the above happens.

I have tried using a different Spotify account and also experience the same issue.

To try to resolve the issue I have:

rebooted the hub
removed and re-linked my Spotify premium account
reset the hub and then re-linked my accounts

Other apps play music fine, eg BBC Sounds

Any ideas on how to fix this for Spotify?

Re: Spotify Won't Play Nest Hub V2

Leonel-Dolara — Wed, 13 Oct 2021 14:55:44 GMT

Same here: I say play x album, its responds "I will play x album on x device" and nothing ever happens!

I cannot understand how something that worked well wont work anymore. Is there a beta testing group at google???

Re: Spotify Won't Play Nest Hub V2

stewievslois — Wed, 13 Oct 2021 15:20:42 GMT

It does seem to have been gradually getting worse and worse. I don't even know how to roll back to see if it's the Spotify App on the Hub

Re: Spotify Won't Play Nest Hub V2

GarrettDS — Thu, 28 Oct 2021 19:55:31 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? Thank you for letting us know about what you have tried to fix the issue. Typically, unlinking and re-linking helps to fix the issue or doing a factory reset on the device helps.

Please let me know.

Best regards,
Garrett DS

Re: Spotify Won't Play Nest Hub V2

frances — Wed, 03 Nov 2021 16:27:40 GMT

Hi there,

It's been a few days since we have heard from you. Just checking, were you able to see GarrettDS' response above? Please keep us updated, we're here to help!

Re: Spotify Won't Play Nest Hub V2

stewievslois — Thu, 04 Nov 2021 15:11:36 GMT

Hi,

I have been responding here https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-1st-Gen-Crashes-and-Resets-Daily/m-p/37616/emcs_t/S2h8ZW1haWx8ZGlnZXN0X25vdGlmaWNhdGlvbnxLVktZQkhOR1o4MkU2NXwtMXxPVEhFUlN8aEs#M7876 as the issues are the same

Re: Spotify Won't Play Nest Hub V2

stewievslois — Thu, 04 Nov 2021 15:11:49 GMT

Hi,

I have been responding here https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-1st-Gen-Crashes-and-Resets-Dai... as the issues are the same

Re: Spotify Won't Play Nest Hub V2

frances — Fri, 05 Nov 2021 17:13:59 GMT

Hello @stewievslois

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on October 14, 2021 regarding this issue.

If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 8-5967000032051. Thank you.

Re: Spotify Won't Play Nest Hub V2

GarrettDS — Tue, 23 Nov 2021 22:31:43 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS