topic Re: Speaker not working in Speakers and Displays

Speaker not working

Arun1 — Thu, 14 Apr 2022 04:14:39 GMT

Speaker not working

Re: Speaker not working

Cathal_S — Thu, 14 Apr 2022 08:18:29 GMT

Hi,
Please try working through the Google Nest troubleshooter linked below.

https://support.google.com/googlenest/troubleshooter/7211062

Re: Speaker not working

Princesss — Thu, 21 Apr 2022 20:57:30 GMT

Hi everyone,

Thanks for visiting the Community.

@Cathal_S - Thanks again for your help on answering this thread.

@Arun1 - Sorry to hear about what's happening with your Google speakers. We'd love to extend our help if you would provide us more details on what's happening so we can give you some steps that might help resolving this. Please feel free to respond to this thread with detailed info and we'd be glad to further assist you.

Best,

Princess

Re: Speaker not working

Princesss — Sun, 24 Apr 2022 20:21:00 GMT

Hi everyone,

Checking in if you still need help with this?

Let us know by responding to this thread so we can assist you further.

Best,

Princess

Re: Speaker not working

Princesss — Mon, 25 Apr 2022 19:17:28 GMT

Hi everyone,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand.

Cheers,

Princess

Re: Speaker not working

Gramps — Fri, 02 Jun 2023 05:13:37 GMT

Hey my nest speaker stopped working. The power from the plug is fine. No lights on start-up. WTH?

Re: Speaker not working

Dan_A — Sun, 04 Jun 2023 00:15:22 GMT

Hi Gramps,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Is there a sound during the start-up? Are you using the original power adapter that came with your Nest speaker?

Try the troubleshooting steps below:

Plug the speaker or display into a different wall outlet.
Note: Make sure they are not connected to a surge protector to rule out all other hardware.
Discharge the speaker or display:
- Unplug the power adapter from the outlet and the speaker or display.
- Leave it unplugged for 20 seconds.
- Plug the power adapter into the speaker or display.
- Plug the other end of the power adapter into a wall outlet that works.
- Check if any LED lights would appear on the back of the speaker or display.

Keep us posted.

Best,

Dan

Re: Speaker not working

Gramps — Sun, 04 Jun 2023 16:12:25 GMT

Model GXCA6 Nest speaker. Issue began I don't know about a month ago. There is no sound at start-up. Using the original power adapter. The adapter checked with meter is 24 volts. Tried all the steps, but no sound and no lights.

Re: Speaker not working

Muddi — Sun, 04 Jun 2023 22:38:48 GMT

Hello Gramps,

Chiming in, could you tell us when and where you purchase your device?

Cheers,

Muddi

Re: Speaker not working

Gramps — Mon, 05 Jun 2023 02:05:21 GMT

Google Store, April 16, 2021

Re: Speaker not working

Muddi — Mon, 05 Jun 2023 02:28:28 GMT

Hi there,

Could you tell us what country are you located in?

Cheers,

Muddi

Re: Speaker not working

Gramps — Mon, 05 Jun 2023 15:03:50 GMT

I currently reside in the USA

Re: Speaker not working

Muddi — Mon, 05 Jun 2023 23:11:14 GMT

Hey Gramps,

Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. However, as much as we'd love to replace your device, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, I'll be locking this after 24 hours.

Cheers,

Muddi

Re: Speaker not working

Gramps — Tue, 06 Jun 2023 01:42:37 GMT

Yeah that's the standard answer for everyone. Thanks. I bought a Bose SoundFlex.....great sound

Re: Speaker not working

Muddi — Tue, 06 Jun 2023 01:47:29 GMT

Hi there,

We understand. If you ever change your mind, we'll be here to help.

Cheers,

Muddi

Re: Speaker not working

Gramps — Wed, 07 Jun 2023 01:45:31 GMT

Why change my mind? I am not the only one who has had this problem. Why not admit that this speaker is a piece of junk? Would not recommend to anyone....