topic Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom. in Speakers and Displays

Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Brad1138 — Tue, 23 May 2023 15:53:39 GMT

I've had a Mini in my bedroom for years, about a year ago it started losing Wi-Fi connection often, which is a real pain when you use the mini for an alarm. I pulled a different mini from a room that was never used, and after a few days it started doing the same thing. I tried a new power supply and I thought that was it, but after a month or so it started happening again. It was sitting under a plasma TV, I thought maybe that is the issue, so I factory defaulted it, and moved it across the room. After a week, it started happening again. The Wi-Fi is strong in all rooms, plus I have 3 others (Hubs or Minis), a door bell and thermostat, none of those ever lose signal. I also have 3 Alexas, 1 that sat right next to it under the TV, and they never have problems.

2 different Minis, 2 different power supplies, 2 different locations in room, all with great Wi-Fi signal.... What the heck could it be?

I think I have 1st gen "Google" mini as apposed to "Nest" mini. Not sure how to tell.

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

LovelyM — Fri, 26 May 2023 20:38:36 GMT

Hello Brad1138,

Thanks for reaching out. We'd love to help.

A few questions: were there any changes made before the issue happened? How far are your Google Home Mini devices from your Wi-Fi router? What's the Cast firmware version of your speakers?

The Google Home Mini has a flat surface on the bottom, whereas the Google Nest Mini has a wall mount. If you haven't already, you can factory reset the speakers and set them up.

Let me know how it goes.

Best,
Lovely

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Dan_A — Mon, 29 May 2023 20:52:54 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Brad1138 — Mon, 29 May 2023 23:55:32 GMT

Hello, I guess it is the Home Mini then. About 20 feet, I have my router (TP-Link AC1750) dead center of the house, can't be more than 25-30 feet away. Firmware is 1.56.324896 .

Thanks

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Muddi — Tue, 06 Jun 2023 07:01:06 GMT

Hi Brad1138,

To confirm, have you tried moving your Nest Mini near the router? This will help us further isolate the issue.

Cheers,

Muddi

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Princesss — Fri, 09 Jun 2023 14:49:29 GMT

Hi Brad1138,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Princesss — Sat, 10 Jun 2023 17:03:59 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,
Princess

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Brad1138 — Sat, 10 Jun 2023 19:11:52 GMT

Yes, I have. Thanks for the reply.

I think logically it has to be something in the room. Maybe the power or some outside interference.

It hasn't acted up in over a week now.

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Princesss — Sat, 10 Jun 2023 21:14:32 GMT

Hi Brad1138,

Thanks for updating us. I'll keep this thread open for 3 more days so you can monitor your device's behavior. Feel free to respond to this thread as soon as you notice any changes.

Best,
Princess

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Princesss — Tue, 13 Jun 2023 21:36:32 GMT

Hi Brad1138,

We just want to check, have you had the chance to monitor your device's behavior? Let me know if you notice anything, otherwise we'll be locking the thread shortly.

Best,

Princess

Re: Nest (Google) mini(s) randomly drop Wi-Fi in my bedroom.

Princesss — Wed, 14 Jun 2023 21:54:53 GMT

Hello there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess