topic Re: Google Nest hub is keeps crashing after using Spotify after a few mins in Speakers and Displays

Google Nest hub is keeps crashing after using Spotify after a few mins

Ealikhanian — Fri, 02 Jun 2023 01:51:19 GMT

Google nest hub connects to our phones via Spotify but crashes after a few minutes of playing music. This happens on both IOS and android. We have restarted several times and unplugged.

Re: Google Nest hub is keeps crashing after using Spotify after a few mins

RXShorty — Fri, 02 Jun 2023 22:39:46 GMT

Hi @Ealikhanian

You could try doing a factory reset to see if this helps. 😊
Please remove the Hub from your Google Home app before setting it up like a new device.

Re: Google Nest hub is keeps crashing after using Spotify after a few mins

Dan_A — Tue, 06 Jun 2023 22:39:31 GMT

Hi Ealikhanian,

I'm jumping in to ensure everything is good here. Have you seen RXShorty’s response? Let us know of the answers so we could take a closer look at them.

Best,

Dan

Re: Google Nest hub is keeps crashing after using Spotify after a few mins

Jlatenser — Fri, 09 Jun 2023 17:53:53 GMT

This happened to my GEN 2 next as well. I tried unlinking and linking the Account in Google Home, I tried modifying the Digital Wellbeing of the devices in Google Home, I tried a factory reset and all to no avail.

I ended up returning it because it couldn't even finish a single Spotify song. Worked perfectly with Google Music and YouTube though, I am sure that is just a coincidence.

Re: Google Nest hub is keeps crashing after using Spotify after a few mins

LovelyM — Fri, 09 Jun 2023 20:28:39 GMT

Hello everyone,

@Ealikhanian, we want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

@Jlatenser, we deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. Hopefully, we can make it up to you in the future. If you have other concerns, let us know and we'd love to help.

Best,
Lovely

Re: Google Nest hub is keeps crashing after using Spotify after a few mins

Juni — Tue, 13 Jun 2023 18:22:02 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Google Nest hub is keeps crashing after using Spotify after a few mins

Juni — Wed, 14 Jun 2023 19:53:02 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni