topic Re: Neat Cam Monitoring in Speakers and Displays

Neat Cam Monitoring

Cvan — Tue, 27 Dec 2022 02:37:46 GMT

Hi, I have over the last 36 hours been having issues with the nest cam monitoring on my Hub Max. I currently pay for the subscription for the 30 day video recording history.

Every minute or so, the display will show the notification "Nest Cam Monitoring Off" and then a few brief seconds later will show "Nest Cam Monitoring". The green camera light also turns off during this period. I'm not sure it's internet-related as the monitoring should continue if it disconnects (and I'm pretty sure our wifi doesn't drop out every minute). I am concerned that someone else has logged into my camera and is constantly viewing footage?…is this possible or is it just the unit malfunctioning?

Any help on this matter would be greatly appreciated.

Issue with nest cam monitoring turning on and off on the display as if someone is viewing.

Dawrench — Mon, 12 Dec 2022 23:16:45 GMT

Issue with nest cam monitoring turning on and off on the display as if someone is viewing the camera.

Re: Issue with nest cam monitoring turning on and off on the display as if someone is viewing.

MplsCustomer — Tue, 13 Dec 2022 00:51:02 GMT

Google Nest Support:

There are four other recent postings (below) where customers are reporting someone is watching on their Nest Hub Max. Are you investigating this?

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Looking-at-camera-viewing-history/m-p/305665

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/nest-hub-max-camera-being-viewed/m-p/300036

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Who-or-what-is-viewing-my-nest-hub-max-camera/m-p/197171

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Issue-with-nest-cam-monitoring-turning-on-and-off-on-the-display/m-p/308961#M56683

Re: Issue with nest cam monitoring turning on and off on the display as if someone is viewing.

Muddi — Thu, 15 Dec 2022 06:14:01 GMT

Hey Dawrench,

Thanks for reaching out. We're sorry to hear that you're experiencing this issue. A few questions: when did you notice this? Are there any other people connected to your WiFi network?

Kindly check if there are others who can access your WiFi network, much better if you will reboot your network and change its WiFi password. After that, let's check if you will still experience the same thing. Also, make sure that no one know the password on your Nest app.

@MplsCustomer and @RachelGomez123 : Thanks for your help here.

Cheers,

Muddi

Re: Issue with nest cam monitoring turning on and off on the display as if someone is viewing.

Muddi — Sun, 18 Dec 2022 22:23:50 GMT

Hi Dawrench,

How's it going with your Nest Hub Max? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: Issue with nest cam monitoring turning on and off on the display as if someone is viewing.

Muddi — Tue, 20 Dec 2022 00:05:26 GMT

Hi Dawrench,,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi

Very annoying error - please help - nest cam/hub max

Jcosm075 — Sun, 25 Dec 2022 14:46:49 GMT

Hi, I have over the last 36 hours been having issues with the nest cam monitoring on my Hub Max (I have 2 of them and this error is showing up on both of them). I currently pay for the subscription for the 30 day video recording history. We have had this service for a long time and it just started today.

Every minute or so, the display will show the notification "Nest Cam Monitoring Off" and then a few brief seconds later will show "Nest Cam Monitoring". It does this constantly and is very annoying and I can constantly see these notifications pop up. I have rebooted both devices and this has not worked.

Please help me with some ideas to fix this.

Re: Very annoying error - please help - nest cam/hub max

GeekGirl — Mon, 26 Dec 2022 02:31:01 GMT

I am having the same issue except now neither of the cameras (I also have two) work with the nest monitoring - the nest app just says the cameras are off (they are not - work fine with Google Meet/Duo).

Re: Very annoying error - please help - nest cam/hub max

Jcosm075 — Tue, 27 Dec 2022 18:16:54 GMT

So now it's even worse. I did a factory reset on one of the terminals. Deleted all history etc. While the hub max is still working, the camera doesn't work at all. Any advise from anyone?

Re: Very annoying error - please help - nest cam/hub max

Juni — Wed, 28 Dec 2022 19:24:47 GMT

Hi folks,

Thanks for posting here in the Google Nest Community.

@Jcosm075, This is not the experience that we wanted you to have, let me help you out. Did you delete your Nest Hub Max in the Google Home app before you did the factory reset? What message are you getting when you attempt to set up the camera again?

@GeekGirl, did you perform a factory reset too? Did you try to swipe down from the bottom and tap the camera icon to enable the camera?

You both can check the steps below on how to properly remove and reset Google Nest Hub Max in the Google Home app.

Before the reset, do the steps below.

Save important footage from the device’s video history.
Make sure the device is plugged into a power source that’s tested and functional.
Remove the device from the Google Home app.
- Open the Google Home app .
- Tap and hold the device's tile.
Tap Settings Remove device Remove.

Reset the device.

At the back of the device, press and hold (long press) both volume buttons for about 10 seconds.
The Google Assistant plays a sound to confirm that the factory reset started.

Let me know how it goes.

Regards,

Juni

Re: Very annoying error - please help - nest cam/hub max

Jcosm075 — Thu, 29 Dec 2022 04:56:48 GMT

Hi Juni,

Thank you for responding.

I had deleted the camera from the nest app the first time, however I just redid all the steps just to make sure I 100% did it correctly.

There are no notifications. I went through the setup and added the nest max to home and furthermore setup the camera separately in the second steps setup.

When I try to look at the camera on the app, it just says connecting in the home app and never connects. In the nest app it shows a blurry screen and the loading blue circle. Hopefully, you know what I mean.

Eventually it gives up and just says the camera is offline.

Re: Neat Cam Monitoring

Danest — Sat, 31 Dec 2022 22:24:17 GMT

I'm having the same issue, I wonder if it's the system. I too was worried someone is checking the camera. If someone does the notification is different, something like "Someone is watching"

This issue was raised in the following thread but the owner didn't respond to the Community Specialist: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Cam-monitoring-turning-on-and-off-once-a-minute/m-p/147894/highlight/true#M27347

Re: Very annoying error - please help - nest cam/hub max

Danest — Sat, 31 Dec 2022 22:28:24 GMT

I have the same issue, going to monitor the thread to see what the solution is.

Issue also reported here https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Neat-Cam-Monitoring/m-p/320851/highlight/true#M59264

FYI @Cvan

Re: Neat Cam Monitoring

Cvan — Sun, 01 Jan 2023 00:01:19 GMT

Ahhh, yes, you’re right… I forgot that it sends a different message when someone is watching. Thanks for the link, I’ll check that one also to see if anyone responds! Sounds like it’s a common issue…

Re: Very annoying error - please help - nest cam/hub max

Jon7 — Sun, 01 Jan 2023 05:13:01 GMT

I have a similar issue where my nest display camera goes between "nest cam monitoring" and "nest cam monitoring off" over and over as I cast a game to it, listen to music, or have a timer up. I assume it's doing this over and over when I'm not near the device. Would love a solution. Makes me think someone has access to my feed when it pops up nest cam monitoring.

Nest Hub Max display - very frequent notifications of monitoring on/off

BLNT — Sun, 01 Jan 2023 14:56:11 GMT

I copied the following (I searched, and saw someone else was experiencing this issue, but never received a reason/reply):

I've been having the same issue for a few weeks now. Is this a glitch, or should I be concerned that someone has hacked in, and is actually monitoring me? !!

(BTW - I was required to select a "platform" for this post, and was given an option of IOS, Android, or Web Browser. I mean, my issue is with this device, it's not on a phone or my computer!)

THANKS

Nest Max saying monitoring

Claap2010 — Mon, 02 Jan 2023 18:46:43 GMT

my nest home hub max is being monitored. “monitor in progress”, is on top of the display. The only two that should have access was not viewing it. Why am I seeing this banner popping up on my display so much?

Re: Neat Cam Monitoring

Dan_A — Mon, 02 Jan 2023 19:09:41 GMT

Hi folks,

Thanks again for helping here, @Danest. @Cvan, I hope you've got the answer you're looking for. Also, for confirmation, is the issue about the built-in camera on your Nest Hub Max or is it an outdoor/indoor Nest Camera? You could check the link below about your Nest Hub Max's built-in camera modes for more information:

Camera states and controls: Google Nest Hub Max

Hope this helps.

Best,

Dan

Re: Nest Max saying monitoring

MplsCustomer — Mon, 02 Jan 2023 19:38:10 GMT

@Claap2010

Other Google Nest customers have been reporting this recently, with no clear answer from Google Nest:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-max-monitoring-on-off/m-p/257778

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Neat-Cam-Monitoring/m-p/320851

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Who-or-what-is-viewing-my-nest-hub-max-camera/m-p/197171

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-cam-being-viewed-by-whom/m-p/300537

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Looking-at-camera-viewing-history/m-p/305665

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/nest-hub-max-camera-being-viewed/m-p/300036

Re: Neat Cam Monitoring

Firestalker — Mon, 02 Jan 2023 19:53:12 GMT

I'm having the same issue with my Hub Max and have not found an answer. A message comes up on screen saying "nest cam monitoring." A minute later another message comes on the screen with " nest cam monitoring off" , followed by " nest cam monitoring" a few seconds later. This repeats non-stop. We have had the Max over a year and this is a new issue... And is very annoying