topic Re: nest hub wont respond anymore after update. in Speakers and Displays

nest hub wont respond anymore after update.

meezs — Tue, 06 Jun 2023 08:31:29 GMT

since the new google home update of last week (where the whole layout of the app changed etc.) my hub won't respond anymore to any commands. Since then every time I say " ok Google" or "Hey Google" the hub responds with "Sorry something went wrong, try again in a few seconds". there are times that the hub does respond but that only occurred two or three times in the last week.
Does anyone have a fix or any tips? thanks in advance!

Re: nest hub wont respond anymore after update.

MplsCustomer — Tue, 06 Jun 2023 18:04:08 GMT

@meezs

I don't think the update to the Google Home app on our phones should have any effect on the responsiveness of our Nest Hubs.

Have you tried a simple "reboot", either from within the Google Home app or by unplugging your Nest Hub for a minute or so?

Re: nest hub wont respond anymore after update.

meezs — Tue, 06 Jun 2023 18:19:07 GMT

Hi, yes i did! I also did a full reset on the hub without succes 😞

Thanks for your reply!!

Re: nest hub wont respond anymore after update.

MplsCustomer — Tue, 06 Jun 2023 18:21:58 GMT

@meezs

It's strange that it should have started at the same time as your Google Home app was updated. (Google Nest is turning on the updates device-by-device on their servers; two of our three mobile devices have now been updated, several days apart.)

Re: nest hub wont respond anymore after update.

Bikewatch2000 — Thu, 08 Jun 2023 08:43:32 GMT

I am also experiencing the same problem and after resetting the device keeps appearing to shift from online to offline and back again in the home app.
The hub just responds constantly with there is an error/glitch please try again in a few minutes 😞

Re: nest hub wont respond anymore after update.

Princesss — Wed, 14 Jun 2023 21:07:56 GMT

Hey everyone,

Thanks for visiting the Community.

@MplsCustomer, thanks for trying to help us out.

@Bikewatch2000 and @meezs, I appreciate all your efforts on trying some steps. Could you please provide the cast firmware version of your devices if you can see that available?

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your responses.

Best,

Princess

Re: nest hub wont respond anymore after update.

Muddi — Sun, 18 Jun 2023 19:49:50 GMT

Hey folks,

Checking in, did the troubleshooting steps shared help?

Cheers,

Muddi

Re: nest hub wont respond anymore after update.

Muddi — Mon, 19 Jun 2023 21:09:43 GMT

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi

Re: nest hub wont respond anymore after update.

meezs — Mon, 19 Jun 2023 22:41:08 GMT

Hi, im sorry i was away from home for a few days! The problem is still going on sadly. Tomorrow i will check and post the firmware that my device is on!

Re: nest hub wont respond anymore after update.

meezs — Tue, 20 Jun 2023 12:02:31 GMT

Hi! My device is running on cast firmware: 1.68.356352

Re: nest hub wont respond anymore after update.

Muddi — Tue, 20 Jun 2023 13:45:40 GMT

Hello meezs,

Thanks for coming back to us. Could you tell us which Nest Hub you have (1st, 2nd gen, or Nest Hub Max)? Also, to eliminate network issues, try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router, and the other will be used to set up your Nest Hub). Let's see if your device has the same behavior when connected to a different network.

Keep us posted.

Cheers,

Muddi

Re: nest hub wont respond anymore after update.

WoolyMatt — Fri, 23 Jun 2023 09:28:53 GMT

The same has happened to mine. This stuff always happens when they update the Home app 🙄

Re: nest hub wont respond anymore after update.

Muddi — Fri, 23 Jun 2023 14:29:09 GMT

Hey WoolyMatt,

Sorry to hear that you're having the same issues on your device. Could you tell us which Nest hub do you have (1st, 2nd gen, Hub Max)? Also, please try the steps above to eliminate network issues.

Cheers,

Muddi

Re: nest hub wont respond anymore after update.

Muddi — Mon, 26 Jun 2023 14:31:34 GMT

Hi WoolyMatt,

I'm just checking in to see if you still need help with your device.

Cheers,

Muddi

Re: nest hub wont respond anymore after update.

WoolyMatt — Mon, 26 Jun 2023 15:06:21 GMT

Hi, it's an original Google home.

I reset the device and the Home app detects it but can't connect to it for setting up. Maybe this is something to do with my 5ghz/2.4ghz router? I will try it again with the 5Ghz network switched off. Thanks

Re: nest hub wont respond anymore after update.

Muddi — Mon, 26 Jun 2023 18:51:14 GMT

Hi there,

Sounds like a good plan! Let us know if you are able to set up your device after turning off the 5.0 GHz network on your router.

Cheers,

Muddi

Re: nest hub wont respond anymore after update.

Fakoff — Sat, 01 Jul 2023 00:23:34 GMT

Having the exact same issue since today.
Hub mic activates on hot word, doesn't register the question/command, doesn't write it back on screen (as it always did before), and after a while gives 1 of 2 answers, either "there was a glitch" or "something went wrong"

Did multiple reboots and a full factory reset, nothing changed.
1st gen. Hub, cast firmware 1.68.353511

EDIT: Issue resolved, ISP related.

Re: nest hub wont respond anymore after update.

Muddi — Tue, 27 Jun 2023 15:03:10 GMT

Hello Fakoff,

Sorry to hear that. To confirm, have you tried setting up your device to a different network like mobile hotspot Could you provide us the system firmware version of your device? Also, what is the make and model of your router?

Cheers,

Muddi

Re: nest hub wont respond anymore after update.

Fakoff — Sat, 01 Jul 2023 00:22:49 GMT

Hi Muddi,
Turns out this was an ISP issue, download speeds were fine, but upload was at an almost complete standstill (47kb) with extreme latency.
Since that's been fixed, the Hub works as expected again.

Re: nest hub wont respond anymore after update.

WoolyMatt — Sat, 01 Jul 2023 07:16:48 GMT

I finally fixed this by using the home app on my partner's iPhone. Why the Home app worked on her iPhone and not my OnePlus 9 Android phone is anyone's business?!