topic Re: Not playing playlists Apple Music correctly in Speakers and Displays

Not playing playlists Apple Music correctly

Crme — Sun, 25 Jun 2023 11:03:56 GMT

On Apple Music if I shuffle playlist it only shuffles between the first 30ish songs in the playlist. Saw it’s been asked on here before but never truly fixed or resolved.

Re: Not playing playlists Apple Music correctly

JillG — Sun, 25 Jun 2023 20:20:27 GMT

Hi @Crme,

I'll escalate this over to our support team as they may know more about this issue.

Does this happen on all playlists you have or just certain ones?

What region are you located?

You may want to reinstall the music app on your phone and see if that helps at all. Make sure you are on the latest software version that Apple has released as well.

Re: Not playing playlists Apple Music correctly

Crme — Mon, 26 Jun 2023 05:33:49 GMT

It’s done it on all playlists I’ve tried, I’m in Canada and I’m fully updated on everything thanks you.

Re: Not playing playlists Apple Music correctly

Crme — Mon, 26 Jun 2023 15:27:48 GMT

Just found out it doesn’t matter if its shuffled or not it only plays the first 50ish songs

Re: Not playing playlists Apple Music correctly

Alex_S — Mon, 26 Jun 2023 21:40:34 GMT

Hi everyone,

Thanks for the help here, @JillG.

@Crme, let’s get this sorted out. A few questions: Have you noticed how many songs were repeated in the playlist? What are the troubleshooting steps you’ve tried? Does Google Assistant on your phone exhibit the same behavior when asked to play your playlist?

I’ll look forward to your response.

Kind regards,
Alex

Re: Not playing playlists Apple Music correctly

Crme — Wed, 28 Jun 2023 09:43:38 GMT

I’d say about 50ish songs and I tried both shuffling and not shuffling multiple playlists with making no difference. Only troubleshooting I did was post here, make sure everything’s updated and try different playlists.

Re: Not playing playlists Apple Music correctly

Crme — Wed, 28 Jun 2023 13:53:40 GMT

Google assistant on my phone still has the song limit both with and without shuffle

Re: Not playing playlists Apple Music correctly

Alex_S — Wed, 28 Jun 2023 20:41:23 GMT

Hello Crme,

Got it. Let’s try to do some troubleshooting steps. You may already have done some steps, but let’s give it another try.

Open the Google Home app > Tap Settings > Music > Choose “No default provider” > Unlink Apple music.
Go to Devices tab > Tap your Google Home speaker > Settings > Remove device > Remove.
Uninstall and reinstall the Google Home app and the Google Assistant app.
Log in to the Google Home app.
Back to the Devices tab, scroll down to Local devices > Tap your Google Home speaker > Add to a room. Follow the prompts in adding it back.
Link your Apple music account.
If the behavior persists, factory reset your Google Home speaker.

Let me know how it goes.

Thanks,

Alex

Re: Not playing playlists Apple Music correctly

Princesss — Sat, 01 Jul 2023 20:27:11 GMT

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Not playing playlists Apple Music correctly

Crme — Sun, 02 Jul 2023 13:20:50 GMT

Still having the problem even after following all the steps including complete factory resetting my device

Re: Not playing playlists Apple Music correctly

Princesss — Tue, 04 Jul 2023 17:05:54 GMT

Hi Crme,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Not playing playlists Apple Music correctly

Princesss — Wed, 05 Jul 2023 18:00:10 GMT

Hello Crme,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: Not playing playlists Apple Music correctly

Princesss — Sat, 15 Jul 2023 00:24:42 GMT

Hi there,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread now. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess