topic Re: Camera Nest Hub Max in Speakers and Displays

Camera Nest Hub Max

MinoS — Wed, 21 Jun 2023 16:31:06 GMT

Hello,

I've had the nest hub max for 3 years now, and I constantly have problems with the camera, which only works for 1 day, then it turns off. I followed the whole procedure to reinstall but it's the same. Before that didn't bother me because I didn't need it but now I need it! And in addition the warranty is expired 😞 Can someone help me?

Re: Camera Nest Hub Max

kcollins — Thu, 22 Jun 2023 13:36:38 GMT

I have recently had issues with the camera used to work like a charm now it barely functions like right now its on but the app says its offline and can't see anything. I have tried resetting my network changin my Hub Max from 4g to 5g and back again and factory resetting the device. Please Help!

Re: Camera Nest Hub Max

Muddi — Mon, 26 Jun 2023 19:54:45 GMT

Hello folks,

Thanks for reaching out. I know how important it is to have a working camera on your Google Nest Hub Max. I'd like to dig deeper into this.

When did the issue start?
What LED lights appear on the Nest Hub Max?
When you try to stream the built-in Nest Cam, do you get error messages from the:
- Nest Hub Max
- Home app
- Google Home for web
- Nest app
What is the current firmware version of your Nest display?
What’s the software version of the Google Home app?
Does the built-in Nest Cam work with the following apps:
- Nest app
- Google Meet video calls
In the Google Home app, check if Home monitoring features are turned on. When enabled, does it turn off by itself?

Looking forward to your response.

Cheers,

Muddi

Re: Camera Nest Hub Max

Princesss — Thu, 29 Jun 2023 20:16:35 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Camera Nest Hub Max

MinoS — Fri, 30 Jun 2023 08:05:19 GMT

hello, thanks U for answers. I'am testing issue and i said you after

Re: Camera Nest Hub Max

Juni — Sat, 01 Jul 2023 20:54:18 GMT

Hi folks,

MinoS, understood. We will keep this thread open and wait for your update.

kcollins, have you had the chance to try the steps provided by Muddi? Let us know if you still need further help. We are here for you.

Regards,

Juni

Re: Camera Nest Hub Max

MinoS — Mon, 03 Jul 2023 08:19:22 GMT

Thanks for following. Now, the issue has been resolved. Has Google done anything? For the moment the camera does not disconnect anymore.. I'm leaving this thread open for a while..

Re: Camera Nest Hub Max

Juni — Tue, 04 Jul 2023 20:49:27 GMT

Hi there,

I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Thanks,

Juni