topic Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser in Speakers and Displays

Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

DittoFrank — Thu, 08 Jun 2023 17:11:45 GMT

Got the update to Fuchsia version 10.20221207.2.100038 with Cast firmware 1.68.356352.

Sound is now garbled when I cast scree/tab with streamed content. I keep the resolution to 1280 x 720.

This started to happen, on 3 nest hub displays, after the update.

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

Princesss — Wed, 14 Jun 2023 21:11:27 GMT

Hi DittoFrank,

Thanks for reaching out.

We're sorry to hear about this. Firmware updates are still rolling out as of this moment. Could you please provide a photo of the exact display you're getting so we can check on it further?

Best,

Princess

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

DittoFrank — Thu, 15 Jun 2023 01:00:43 GMT

Hi Princess,

Here it is the technical information screen.

When I cast tab/screen from my desktop to this display, the sound starts okay for few minutes and gradually worsens; in 10 to 15 minutes becomes so garbled that I have to give up.

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

Princesss — Fri, 16 Jun 2023 19:04:59 GMT

Hi DittoFrank,

Thanks for the photo you've shared. Have you already tried to perform a complete reset to your Google Nest Hub? Let's see if that would make any changes on its behavior. Here's how: https://goo.gle/3x50Yl7

Keep me posted.

Best,

Princess

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

DittoFrank — Fri, 16 Jun 2023 22:34:38 GMT

Hi Princess,

What I did:

- complete factory reset of Google Nest Hub 2-nd Gen,

- cold reboot of the Wi-Fi router and for the display.

It did not help. Same issue with garbled sound..

I want to add that casting the screen from the phone, for the same media streams, works well.

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

Princesss — Mon, 19 Jun 2023 18:17:42 GMT

Hello DittoFrank,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

DittoFrank — Tue, 20 Jun 2023 14:28:11 GMT

Hello Princess,

Just filled in the form and submitted.

Thanks for guidance.

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

Princesss — Tue, 20 Jun 2023 20:25:27 GMT

Hi DittoFrank,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

Princesss — Tue, 27 Jun 2023 17:15:33 GMT

Hi DittoFrank,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princess

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

DittoFrank — Tue, 27 Jun 2023 17:36:33 GMT

Hello Princess,

I am in contact via email with google support team.

For now there is no resolution.

I will let you know when this issue is solved.

Regards,

DitrtoFrank

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

Princesss — Sat, 01 Jul 2023 20:16:52 GMT

Hi DittoFrank,

Thanks for the update. Let's continue working via that channel so we can assist you further.

Best,
Princess

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

Princesss — Tue, 04 Jul 2023 20:33:10 GMT

Hi DittoFrank,

How was it? Were you assisted via email? If so, what's the case ID?

Best,

Princess

Re: Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

Princesss — Fri, 07 Jul 2023 21:27:29 GMT

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Princess