topic Re: google next hub 2nd gen display screen glass broken need to replace in Speakers and Displays

google next hub 2nd gen display screen glass broken need to replace

Vinitpratap — Thu, 15 Jun 2023 08:29:00 GMT

hi,

I m from Gurgaon and I'm facing an issue with the service centre since last week we are not found any contact number or any details.

kindly help me out so that we have to change the next hub broken screen glass.

The next hub is working properly but due to the screen glass being broken, we want to change this screen glass only.

waiting for your reply.

regards

Vinit Pratap Singh

8130159955

Re: google next hub 2nd gen display screen glass broken need to replace

sayantdas — Fri, 23 Jun 2023 17:15:33 GMT

Dear Vinit,

I am from Kolkata and facing the same issue of broken glass of Nest Hub (2nd Gen).

I found that Google does not sell any replacement glass. The replacement screen is listed in AliExpress, but again it does not ship to India.

I explored the local electronics market here, but could not find a single repairing shop which is able replace the screen. I think you can take a chance by going to Nehru Place market, which perhaps is the only place where you have a slender chance of getting the replacement screen. Otherwise, I fear that we might have to buy new ones.

Re: google next hub 2nd gen display screen glass broken need to replace

Muddi — Mon, 19 Jun 2023 14:36:39 GMT

Hey everyone,

Thanks for visiting the Community.

Sorry to hear that your Google Nest Hub screen is broken. Could you tell us how the screen got damaged? Please note that Google does not have a service center in India, nor do we sell parts for the Nest display. I suggest that you check with your local service center to see if they can replace the screen of your device. Also, for your security, please remove any personal contact details from your post.

Cheers,

Muddi

Re: google next hub 2nd gen display screen glass broken need to replace

Muddi — Thu, 22 Jun 2023 15:35:09 GMT

Hi there,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: google next hub 2nd gen display screen glass broken need to replace

Princesss — Fri, 23 Jun 2023 16:12:59 GMT

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess

Re: google next hub 2nd gen display screen glass broken need to replace

sayantdas — Fri, 23 Jun 2023 17:15:50 GMT

It's not been even 24 hours since the last post and you are in a hurry to lock this thread stating inactivity. What's the hurry my friend? Let the other users speak on this issue.

The users must know that Google is selling products in this country with almost zero after sales service. If something goes wrong after the warranty period, we have to buy new devices because there is no chance of repairing, as of now.

So please be active on some other relevant issues dear Princess.

Re: google next hub 2nd gen display screen glass broken need to replace

Princesss — Sat, 01 Jul 2023 19:58:55 GMT

Hi sayantdas,

We apologize if this thread will be closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

I will still keep this thread open for few more days so others can still chime in.

Best,

Princess

Re: google next hub 2nd gen display screen glass broken need to replace

Princesss — Tue, 04 Jul 2023 20:36:37 GMT

Hey folks,

Does anyone here still needs help? Let us know if you have other concerns related to this topic by responding to this thread, otherwise we'll be locking the thread shortly.

Best,

Princess

Re: google next hub 2nd gen display screen glass broken need to replace

Vinitpratap — Wed, 05 Jul 2023 05:12:48 GMT

Hi,

It means we throw it in the dustbin because after the sale google not providing any solution in India.

We will talk to the consumer court what is the parameter requirements against after-sale service.

Regards Vinit

Re: google next hub 2nd gen display screen glass broken need to replace

Princesss — Wed, 05 Jul 2023 17:13:17 GMT

Hi Vinitpratap,

Apologies for the inconvenience. For us to further assist you, please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: google next hub 2nd gen display screen glass broken need to replace

sayantdas — Wed, 05 Jul 2023 20:16:39 GMT

I think we can definitely consider the consumer forum option. I wonder how Google is allowed to sell these products without zero after sale service.

Re: google next hub 2nd gen display screen glass broken need to replace

sayantdas — Wed, 05 Jul 2023 20:19:30 GMT

Meanwhile, I found a replacement screen at eBay. That has to be imported from China. It costs around USD 35-40 including shipping charges.

Re: google next hub 2nd gen display screen glass broken need to replace

Princesss — Sat, 08 Jul 2023 22:12:52 GMT

Hi everyone,

@Vinitpratap, thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

@sayantdas, how was it? Does it work the same as your old speaker?

Best,

Princess

Re: google next hub 2nd gen display screen glass broken need to replace

sayantdas — Sun, 09 Jul 2023 11:38:54 GMT

@Princesss The replacement screen is in transit now, subjected to custom clearance I guess. The tracking portal says that it should reach within 16 July (I ordered on 21 June) . As soon as I install it by replacing the broken screen, I will share an update here.

Re: google next hub 2nd gen display screen glass broken need to replace

Muddi — Sun, 09 Jul 2023 20:22:03 GMT

Hey sayantdas,

Sounds like a good plan! We'll keep the thread open so you have enough time to test your device.

Cheers,

Muddi

Re: google next hub 2nd gen display screen glass broken need to replace

Muddi — Mon, 17 Jul 2023 14:41:39 GMT

Hi sayantdas,

How was your device now?Are you able to change the screen?

Cheers,

Muddi

Re: google next hub 2nd gen display screen glass broken need to replace

Vinitpratap — Tue, 18 Jul 2023 05:10:35 GMT

yes, it's working properly but due to the screen, we are not using it. I m waiting for your positive answer otherwise I will know the Indian consumer court.

waiting for your prompt reply.

regards.

vinit

Re: google next hub 2nd gen display screen glass broken need to replace

sayantdas — Tue, 18 Jul 2023 10:16:52 GMT

Dear all, the package is yet to reach me. According to the last update, it has reached Guangzhou, Guangdong Port (China) on 11 July. However, the customs clearance has been done in China. As soon as I receive, I will share the feedback after installation. I am also patiently waiting.

Re: google next hub 2nd gen display screen glass broken need to replace

sayantdas — Tue, 18 Jul 2023 10:21:03 GMT

Please refer to my general reply. Meanwhile, we can still go to the consumer court as they are selling the product without any after sales service, thereby misleading the buyers.

Re: google next hub 2nd gen display screen glass broken need to replace

Muddi — Tue, 18 Jul 2023 19:36:57 GMT

Hey everyone,

We appreciate how you love using your Nest Hub (2nd gen). We know that accidents happen sometimes that result in our devices being broken. As much as we wanted to provide a replacement for the glass, we can't do that because Google doesn't sell a replacement screen.

We have our authorized service center in India that caters replacement for Google Home and Nest devices that are still in warranty. Also, Google's limited warranty doesn't cover the damaged screen due to misuse. You can always visit Google Consumer Hardware Limited Warranty – India for more information.

We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, I'll be locking this after 24 hours.

Cheers,

Muddi