topic Re: Nest Hub Max stuck at Recovery Mode in Speakers and Displays

Nest Hub Max stuck at Recovery Mode

vg171 — Tue, 27 Jun 2023 08:03:33 GMT

My nest hub max stuck at recovery mode screen.i tried rebooting, factory reset, but still comes on the same screen i.e. recovery mode

Re: Nest Hub Max stuck at Recovery Mode

Juni — Sat, 01 Jul 2023 20:23:30 GMT

Hi vg171,

Thanks for reaching out and for being a step ahead of us. When did it begin? Were there any recent changes made before it started? Check out the steps below and let me know how it goes.

Use the power adapter that came with the device.
Plug in the device to a different power source.
Attempt an FDR.
If the issue persists, put the device in recovery mode:
- Unplug the power cord.
- Hold down the volume buttons and plug in the power cord at the same time.while the customer plugs the power cord back in.
- Wait for the device to turn on.
- Release the volume buttons.
Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

Regards,

Juni

Re: Nest Hub Max stuck at Recovery Mode

BrookeW — Mon, 03 Jul 2023 14:37:16 GMT

I have the same issue. I followed the prompts and I'm getting the same recovery message.

Re: Nest Hub Max stuck at Recovery Mode

Juni — Tue, 04 Jul 2023 20:48:09 GMT

Hi BrookeW,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

Re: Nest Hub Max stuck at Recovery Mode

DarrylEd — Thu, 06 Jul 2023 02:58:37 GMT

Hi @Juni

I am having the same issue, I have done some research and this seems to be a very well known issue that lots of you customers are reporting

Re: Nest Hub Max stuck at Recovery Mode

LovelyM — Thu, 06 Jul 2023 19:11:32 GMT

Hello DarrylEd,

If you've already tried the steps provided by Juni, submit this form with all the information needed so our senior specialist team can get back to you regarding this concern.

Looking forward to your response.

Kind regards,
Lovely

Re: Nest Hub Max stuck at Recovery Mode

Dan_A — Sun, 09 Jul 2023 21:07:19 GMT

Hey folks,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Cheers,

Dan

Re: Nest Hub Max stuck at Recovery Mode

DarrylEd — Mon, 10 Jul 2023 12:21:38 GMT

@Dan_A I have responded to both your form link and @LovelyM now

Re: Nest Hub Max stuck at Recovery Mode

Dan_A — Tue, 11 Jul 2023 18:32:19 GMT

Hi folks,

@DarrylEd, just a quick update. We've got the form you've submitted. We'll be reaching out to you via email, and let's continue working on your concern through that channel.

@vg171, @BrookeW, wow are we doing with your Nest display? If all the steps were taken and you are still having the same issue, how about you fill out the form so you can be in contact with our higher tier of support?

Best regards,

Dan

Re: Nest Hub Max stuck at Recovery Mode

Juni — Fri, 14 Jul 2023 18:38:04 GMT

Hi folks,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.

Thanks,

Juni

Re: Nest Hub Max stuck at Recovery Mode

Dan_A — Mon, 17 Jul 2023 18:40:52 GMT

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Cheers,

Dan

Re: Nest Hub Max stuck at Recovery Mode

Alex_S — Thu, 20 Jul 2023 18:43:09 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,
Alex

Re: Nest Hub Max stuck at Recovery Mode

vg171 — Fri, 21 Jul 2023 05:03:19 GMT

Thanks but i tried as u described but everytime it reboots in recovery mode only tried everything but the issue persists...

Re: Nest Hub Max stuck at Recovery Mode

DarrylEd — Fri, 21 Jul 2023 09:58:40 GMT

I have not been given any resolution to my issue and forms logged

How can you close the thread?

Re: Nest Hub Max stuck at Recovery Mode

Muddi — Mon, 24 Jul 2023 19:07:23 GMT

Hey vg171,

We have received the form you submitted. We will reach out to you via email to continue working on your concern through that channel.

@DarrylEd: I apologize if you thought we would close the thread without a resolution. Typically, we close a thread if there is no activity for several days or if there is an active case already to avoid confusion regarding updates for the user. However, if you would like us to keep the thread open while waiting for a resolution, we can certainly do that.

I will keep an eye on your case and update the thread as necessary.

Cheers,

Muddi

Re: Nest Hub Max stuck at Recovery Mode

DarrylEd — Wed, 26 Jul 2023 01:55:20 GMT

@Muddi I will await your advise on email

Thanks

Re: Nest Hub Max stuck at Recovery Mode

Muddi — Wed, 26 Jul 2023 16:43:44 GMT

Hi DarrylEd,

Sounds like a good plan!

Cheers,

Muddi

Re: Nest Hub Max stuck at Recovery Mode

Princesss — Wed, 16 Aug 2023 02:32:09 GMT

Hi vg171,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Best,

Princess