topic Re: Nest Audio in Another Room - “Hm, Something Went Wrong” in Speakers and Displays

Nest Audio in Another Room - “Hm, Something Went Wrong”

Rahul0605 — Sat, 24 Jun 2023 20:38:03 GMT

Hello,

I have three Nest Audios and one nest audio mini. When I ask a question, all of my devices light up, and one responds correctly. The problem is that the nest audio in my bedroom also responds with “Hm, something went wrong” a few seconds after the closest nest audio already responded to me with the correct response.

I initially had this issue with the Nest Audio on my desk responding with “Hm, something went wrong” after another nest audio responds, but this issue moved to my Bedroom Nest Audio after resetting the one on my desk. Any help would be much appreciated. Thanks!

I already reported this issue using my nest mini (when I ran into this issue with it), but please let me know if you’d like me to file another report.

Best,

Rahul

Re: Nest Audio in Another Room - “Hm, Something Went Wrong”

Alex_S — Thu, 29 Jun 2023 19:43:38 GMT

Hi Rahul0605,

Thanks for posting — let's get this sorted out.

Have you tried to do the same troubleshooting steps you did on your Desk Nest Audio to the Bedroom Nest Audio? If not, kindly give it a try. If the issue persists, try these steps:

Change the DNS address on your router to 8.8.8.8 and 8.8.4.4
Unplug the router for 2 minutes > Plug back in.
Reboot your Google Nest Audio devices.

Let me know how it goes.

Best,
Alex

Re: Nest Audio in Another Room - “Hm, Something Went Wrong”

Juni — Tue, 04 Jul 2023 20:45:25 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Nest Audio in Another Room - “Hm, Something Went Wrong”

Juni — Wed, 05 Jul 2023 21:29:57 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

Re: Nest Audio in Another Room - “Hm, Something Went Wrong”

Rahul0605 — Wed, 05 Jul 2023 21:33:16 GMT

Hi Juni,

Sorry, I haven’t had a chance to try the things you suggested. I’ll try them tonight and get back to you.

Best,

Rahul

Re: Nest Audio in Another Room - “Hm, Something Went Wrong”

Juni — Thu, 06 Jul 2023 20:52:07 GMT

Hello Rahul0605,

Understood. I’ll keep this thread open and wait for your response.

Regards,

Juni

Re: Nest Audio in Another Room - “Hm, Something Went Wrong”

Rahul0605 — Thu, 06 Jul 2023 21:17:55 GMT

Feel free to close this issue. I reset all of my google home devices and am no longer experiencing this issue. Thanks!

Re: Nest Audio in Another Room - “Hm, Something Went Wrong”

Juni — Fri, 07 Jul 2023 19:01:56 GMT

Hi there,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Cheers,

Juni