topic Re: My Google Nest Mini can't be discovered by my Google Home App nor be found by my wifi network in Speakers and Displays

My Google Nest Mini can't be discovered by my Google Home App nor be found by my wifi network

brotherkeung — Thu, 06 Jul 2023 10:47:40 GMT

Hi,

I would like to seek you assistance.

I bought a pre-owned Google Nest Mini speaker recently, however, even I used an android phone or iphone, they couldn't discover the Nest Mini. I have did the factory reset to the Google Nest Mini which started and ran normally (Google logo lights on, Google assistant asked to download Google home, adjust volume is normal....). I also followed all advices of the following link, buy still, Icouldn't resolve the issue. Plesae kindly assist.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Need-help-with-setup-Troubleshoot-common-Google-Nest-or-Home-speaker/td-p/397522

Kind regards

Re: My Google Nest Mini can't be discovered by my Google Home App nor be found by my wifi network

David_K — Thu, 06 Jul 2023 20:44:11 GMT

What exactly happens in the Google Home app? Do you get an error message or code?

Did you try the alternate setup steps? What happened?

Re: My Google Nest Mini can't be discovered by my Google Home App nor be found by my wifi network

brotherkeung — Thu, 06 Jul 2023 21:52:41 GMT

Thanks for your reply.

It returned the " What are you setting up?" screen (see the screenshot as per the link) after clicking "set up new device". No error code nor message appeared.

https://photos.app.goo.gl/wgx3yercr6smNXTp7

And I don't aware of any alternate set up steps, could you advise?

Kind regards

Re: My Google Nest Mini can't be discovered by my Google Home App nor be found by my wifi network

Alex_S — Fri, 07 Jul 2023 11:46:09 GMT

Hi everyone,

We appreciate the help, @David_K.

@brotherkeung, thanks for doing the troubleshooting steps. Our team would like to take a look into this. Please fill out this form with all the needed information, and then let me know once you're done.

Best,
Alex

Re: My Google Nest Mini can't be discovered by my Google Home App nor be found by my wifi network

brotherkeung — Fri, 07 Jul 2023 12:11:50 GMT

Hi Alex

Thank you for your assistance. I have filled out the form and submtted.

Kind regards

Re: My Google Nest Mini can't be discovered by my Google Home App nor be found by my wifi network

Alex_S — Fri, 07 Jul 2023 12:25:39 GMT

Hi brotherkeung,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Alex