topic Playing old news in Speakers and Displays

Playing old news

xyaking — Fri, 07 Jul 2023 13:59:10 GMT

I have several Home products (mesh hubs and minis) and they're all having this problem. When I ask for the news, they all give me YESTERDAY'S news. Based on someone's suggestion here for a different problem, I tried asking for a specific news instead (e.g., news from Reuters or OPB) and have the same problem. This is not using a routine, but simply saying what's the news or play the news from Reuters.

Re: Playing old news

MargauxNH — Fri, 07 Jul 2023 14:16:23 GMT

I have the same issue, whether I say "OK Google Good morning" or "Play NPR News", I am getting yesterday's news.

Re: Playing old news

misterU — Fri, 07 Jul 2023 22:43:13 GMT

Having the same problem for two days.

I'm sure it's server-side problem. I just hope they fix it real soon.

Re: Playing old news

Slakeman — Sat, 08 Jul 2023 20:48:32 GMT

Yes-same here with old news. Must be the Google server side. I have deleted and reinstalled. Same issues. It started 3 days ago when the app updated. I hope they fix it soon as I have 3 in different locations of house and I want CURRENT NEWS! Otherwise, I would watch TV.

Re: Playing old news

Dan_A — Mon, 17 Jul 2023 22:12:58 GMT

Hi folks,

This is not the experience we want you to have; let us help you. A few questions: aside from the Google Home Mini, which Nest speakers are we working with? Were there any recent changes made? What is the exact command you’re giving? May we know what country are you located in?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord from your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

If you still don't get the news you expect:

Review your news preferences customization.
Be more specific with your request.

Keep us posted.

Best,

Dan

Re: Playing old news

Princesss — Thu, 20 Jul 2023 23:45:11 GMT

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Playing old news

Princesss — Thu, 20 Jul 2023 23:46:08 GMT

Hello everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess

Re: Playing old news

xyaking — Fri, 21 Jul 2023 03:36:54 GMT

In the end, it fixed itself after a few days - clearly something on Google's end.

Re: Playing old news

Princesss — Fri, 21 Jul 2023 04:40:14 GMT

Hi xyaking,

Thanks for letting us know about this. Glad to know that everything is already working.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess

Re: Playing old news

MargauxNH — Fri, 21 Jul 2023 12:55:24 GMT

My problem resolved itself after a couple days. Thanks for checking.

Re: Playing old news

Alex_S — Fri, 21 Jul 2023 19:10:27 GMT

Hi there,

Thanks for the update! We're glad to hear that this is fixed.

@Slakeman, @misterU, have you had the chance to check if the news is working properly now?

Regards,
Alex

Re: Playing old news

misterU — Mon, 24 Jul 2023 06:33:53 GMT

Mine, too, is good right now.

BTW, the symptom continued for several days.

Best regards,

Mr. U

Re: Playing old news

LovelyM — Tue, 25 Jul 2023 06:18:48 GMT

Hey misterU,

Thanks for letting us know. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Sincerely,
Lovely