topic Re: How to fix audio/video delay when using bluetooth to play TV audio on Neat Audio speakers? in Speakers and Displays

How to fix audio/video delay when using bluetooth to play TV audio on Neat Audio speakers?

abellaj — Thu, 26 Aug 2021 00:18:23 GMT

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Original Poster: Brian Bourke

I received an email from Google suggesting that I use my new Nest Audio speakers as a sound bar for my TV. I have a bluetooth transmitter connected to my TV to allow a connection between the Tv and he speakers, however the audio and video are terribly out of sync. Any suggestions as to how to fix this issue? I have not had this problem when testing the set up with other bluetooth speakers.

Thanks!

Re: How to fix audio/video delay when using bluetooth to play TV audio on Neat Audio speakers?

abellaj — Thu, 26 Aug 2021 00:18:53 GMT

Hey folks,

Thanks for bringing this up. Please note that you can add your Google Nest Audio and Chromecast with Google TV in a speaker group to play music, podcasts, and other audio entertainment. We don't officially support pairing Nest Audio or any of our other speakers with Chromecast as an audio output for video playing on the TV.

We'll take this as feedback and pass it along to the team. Please send feedback on your device using the keywords: "Pairing Nest Audio with Chromecast for video." Click here for more steps on how to send feedback.

Cheers,

Muddi

Re: How to fix audio/video delay when using bluetooth to play TV audio on Neat Audio speakers?

Bbbogden — Wed, 27 Oct 2021 02:50:27 GMT

Hi Abellaj,

will you please ask the Nest Wifi software team to increase the audio delay parameters from a maximum of 200ms to 800ms? This is a significant issue for many users (it is blasted on Reddit and audio forums). It is a simple fix and will positively impact many loyal Google customers. Thank you for your consideration,

Robert

Re: How to fix audio/video delay when using bluetooth to play TV audio on Neat Audio speakers?

frances — Fri, 05 Nov 2021 19:56:02 GMT

Hi Robert,

Thank you for reaching out and taking the time to share your suggestions.

To give feedback to our team, here are the steps to sending it in. This will ensure that your comments are heard and read. Thanks!

Re: How to fix audio/video delay when using bluetooth to play TV audio on Neat Audio speakers?

frances — Tue, 09 Nov 2021 20:24:26 GMT

Hi there,

It's been a few days since we have heard from you. Just checking to see if you had any other questions or feedback. I look forward to your reply back, we're here to help!

Re: How to fix audio/video delay when using bluetooth to play TV audio on Neat Audio speakers?

frances — Thu, 11 Nov 2021 18:04:29 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.