topic Re: Sleep Sensing Not Showing Up as an Option in Speakers and Displays

Sleep Sensing Not Showing Up as an Option

Paladin — Tue, 27 Jun 2023 01:26:27 GMT

Sleeping sensing is not showing up as an option. Have tried factory reset to no avail. Motion sensing is definitely turned on. What else can I try please?

Re: Sleep Sensing Not Showing Up as an Option

Juni — Sat, 01 Jul 2023 20:27:30 GMT

Hi Paladin,

Thanks for reaching out and for being a step ahead of us. A few questions: do you own a Google Nest Hub (2nd gen)? What country are you contacting us from? Also, were you able to set it up before?

I look forward to your response.

Regards,

Juni

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Sat, 01 Jul 2023 22:58:34 GMT

Yes it s 2nd Gen Nest Hub. Yes setup before in Singapore. Then went to NZ and did a reset. This function now longer available. What else can I try?

Re: Sleep Sensing Not Showing Up as an Option

Juni — Sat, 08 Jul 2023 20:25:48 GMT

Hi there,

Understood. Could you send us a screenshot showing that the sleep sensing option is not available so we can take a better look? Also could you provide the firmware version installed to it?

Thanks,

Juni

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Sat, 08 Jul 2023 20:53:25 GMT

Here you go.

Re: Sleep Sensing Not Showing Up as an Option

Muddi — Sun, 09 Jul 2023 21:38:27 GMT

Hey Paladin,

Chiming in, thanks for sharing the photo. To confirm, does the option show on the Nest Hub (2nd gen)? What is the language set on your device? If you have the latest version of the Google Home app on your phone, you can access Sleep Sensing by following the steps below:

Open the Google Home app.
Tap the display > Settings > Sleep Sensing.

Cheers,

Muddi

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Sun, 09 Jul 2023 23:27:56 GMT

Thanks Muddi.

Yes using the latest i.e. as per Google Play Store. As per the screen shots there is no Sleep Sensing.

Re: Sleep Sensing Not Showing Up as an Option

Alex_S — Tue, 11 Jul 2023 16:54:43 GMT

Hi Paladin,

I see that under the Device information page, the language set to your Google Nest Hub 2nd gen is En-SG. Let’s make sure that the language and region set on your phone’s settings is En-NZ. Try to factory reset your Google Nest Hub 2nd gen once more, then force close and reopen the Google Home app before doing the set up.

Keep us posted.

Regards,
Alex

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Tue, 11 Jul 2023 23:57:17 GMT

Followed your suggestions including factory reset. However there was no option for New Zealand. Only Singapore, US, UK, Australia and other languages

Re: Sleep Sensing Not Showing Up as an Option

Alex_S — Wed, 12 Jul 2023 17:29:51 GMT

Hello Paladin,

I just wanted to confirm that you are changing the language and region on your phone settings, correct? Open the Settings app > Languages > English > Look for New Zealand. Do you have a different phone/tablet? Try to use another device for the set up.

Let me know how it goes.

Best,
Alex

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Wed, 12 Jul 2023 20:24:36 GMT

Thanks Alex. Apologies. Should have been specific. Yes, as per your instructions:

1. Changed Google Pixel 7 phone Language to New Zealand English

2. Did factory reset on Google Nest Hub

3. Followed the setup instructions

4. Since there's no option for New English, selected Singapore English

Re: Sleep Sensing Not Showing Up as an Option

Alex_S — Thu, 13 Jul 2023 16:50:57 GMT

Hi there,

Thanks for confirming. Do you have a secondary Gmail account? Let’s try to set up your Google Nest Hub 2nd gen on a different email.

Kind regards,
Alex

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Thu, 13 Jul 2023 20:24:10 GMT

Hi Alex, try this #

Re: Sleep Sensing Not Showing Up as an Option

Alex_S — Fri, 14 Jul 2023 12:42:54 GMT

Hey Paladin,

Sorry, what do you mean? Have you tried to set up Google Nest Hub 2nd gen using a different Gmail account? How was it?

Best,
Alex

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Fri, 14 Jul 2023 20:56:05 GMT

Apologies. Misunderstood you. I'm travelling today. Will try another account when I have an opportunity.

Re: Sleep Sensing Not Showing Up as an Option

Juni — Fri, 14 Jul 2023 21:02:39 GMT

Hello there,

Got it. We will keep this thread open and wait for your update.

Thanks,

Juni

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Sun, 16 Jul 2023 14:51:46 GMT

Just got back to Singapore. Worked just fine. Maybe it is because Google Nest is not available in New Zealand and devices brought there will not work for Sleep Sensing?

Re: Sleep Sensing Not Showing Up as an Option

Muddi — Mon, 17 Jul 2023 14:36:01 GMT

Hi there,

Interesting! We're glad to know that it's now working, but Soli Sensor is only available in New Zealand and not in Singapore. That means that the Sleep Sensing feature should work in New Zealand. To confirm, did you change the device's language or country? Do you notice an update on your device?

Cheers,

Muddi

Re: Sleep Sensing Not Showing Up as an Option

Paladin — Tue, 18 Jul 2023 04:54:05 GMT

As mentioned, I followed the suggestions:

1. Changed the Pixel 7 language to English New Zealand

2. Factory reset the Google Nest (2nd Gen)

3. For good measure, restarted the Pixel 7

4. During the setup of the Google Nest, there was no option to select English New Zealand. Hence selected English Singapore

Re: Sleep Sensing Not Showing Up as an Option

Muddi — Tue, 18 Jul 2023 20:23:18 GMT

Hey Paladin,

Got it! I appreciate you sharing those steps. I believe setting your phone's language to English (New Zealand) does the trick. Are you able to switch the language after set up?

Cheers,

Muddi