topic Re: Nest hum gen 2 stop showing wired google camera in Speakers and Displays

Nest hum gen 2 stop showing wired google camera

harriskaravasil — Wed, 28 Jun 2023 17:35:39 GMT

Hello,

Nest hub randomly stops playing nest camera feed. I use it camera as a baby monitor. It just randomly stops showing the camera feed. How this can be fixed?

Thanks

Harris

Re: Nest hum gen 2 stop showing wired google camera

Juni — Tue, 04 Jul 2023 19:52:01 GMT

Hi harriskaravasil,

Thanks for reaching out. A few questions: when did it begin? When it happens, do you receive a notification that your Nest Cam (indoor, wired) is offline? Were there any recent changes made before it started? What steps have you taken so far?

I look forward to your response.

Regards,

Juni

Re: Nest hum gen 2 stop showing wired google camera

harriskaravasil — Wed, 05 Jul 2023 22:36:46 GMT

It began suddenly, I don't remember when. Something like 3-6 months ago.

The camera do not go offline. Hub gen2 shows the camera an then after sometime the screen goes black when I check the camera from my mobile it's shows the picture. I restarted the router I tried a lot of wifi freqs I factory reset both displays nest gen2 and the camera but the problem stays. I think it is firmware bug. Is there anything we can do?

Re: Nest hum gen 2 stop showing wired google camera

Juni — Thu, 06 Jul 2023 21:14:06 GMT

Hi there,

Understood. Have you tried setting them up using another network? Give it a try and let us know the result by updating this thread.

I look forward to your response.

Regards,

Juni

Re: Nest hum gen 2 stop showing wired google camera

harriskaravasil — Fri, 07 Jul 2023 08:26:37 GMT

I have tried 3 routers and 2 different internet sources but the problem insists. Also the routers are in the same room.

Re: Nest hum gen 2 stop showing wired google camera

Muddi — Sun, 09 Jul 2023 21:28:44 GMT

Hey harriskaravasil,

Chiming in, we appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Nest hum gen 2 stop showing wired google camera

harriskaravasil — Thu, 13 Jul 2023 12:26:05 GMT

ok completed

Re: Nest hum gen 2 stop showing wired google camera

Alex_S — Thu, 13 Jul 2023 16:03:05 GMT

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best,
Alex