topic Re: Apple Music default plays live versions of songs on nest hub in Speakers and Displays

Apple Music default plays live versions of songs on nest hub

BeauD — Sat, 24 Jun 2023 05:32:34 GMT

Hi,

I have noticed my nest hub defaults to playing live or remixed versions of popular songs instead of the more common standard versions, it seems to do this wherever it can and if there are no live versions it will play the normal song

I will give it a standard command like “Hey Google, play Hotel California by The Eagles” and it will play the “Live on MTV” version instead of the regular hotel California.

it’s an issue that happens quite regularly and having it resolved would be of great help.

Thanks

Re: Apple Music default plays live versions of songs on nest hub

Muddi — Tue, 27 Jun 2023 19:50:09 GMT

Hello BeauD,

Thanks for visiting the Community.

Sorry to hear about your experience when playing songs on Apple Music using your Google Nest Hub (2nd gen). To confirm, do you experience the same issue when you use the Google Assistant app on your phone? When did you notice the issue?

Please try unlinking and re-linking your Apple Music account from the Google Home app then check if you'll still have the same issue.

Let me know how it goes.

Cheers,

Muddi

Re: Apple Music default plays live versions of songs on nest hub

Princesss — Fri, 30 Jun 2023 20:23:53 GMT

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Apple Music default plays live versions of songs on nest hub

Princesss — Sat, 01 Jul 2023 20:25:40 GMT

Hi BeauD,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Princess

Re: Apple Music default plays live versions of songs on nest hub

BeauD — Sat, 01 Jul 2023 21:37:45 GMT

Hi Muddi, I don’t use the google assistant on my phone so I’m not sure if that would happen. I noticed the issue when I first started using the nest hub about 4 months ago.

after unlinking and relinking Apple Music from my google home app and the next hub it is still playing live versions.

Re: Apple Music default plays live versions of songs on nest hub

Princesss — Fri, 07 Jul 2023 18:35:30 GMT

Hi BeauD,

Thanks for responding. Could you please provide your device's cast firmware version?

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

Re: Apple Music default plays live versions of songs on nest hub

Muddi — Mon, 10 Jul 2023 20:17:26 GMT

Hey BeauD,

We just wanted to follow up on this. Please let us know the firmware version of your device so we can isolate the issue.

Cheers,

Muddi

Re: Apple Music default plays live versions of songs on nest hub

BeauD — Tue, 11 Jul 2023 12:30:30 GMT

Yes, the cast firmware is: 1.69.362882

Thank you

Re: Apple Music default plays live versions of songs on nest hub

Princesss — Wed, 12 Jul 2023 04:36:58 GMT

Hi BeauD,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Apple Music default plays live versions of songs on nest hub

Princesss — Sat, 15 Jul 2023 06:10:08 GMT

Hello BeauD,

I just want to follow up-- have you had the chance to fill out the form?

Best,

Princess

Re: Apple Music default plays live versions of songs on nest hub

Princesss — Tue, 18 Jul 2023 05:25:55 GMT

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Apple Music default plays live versions of songs on nest hub

Princesss — Fri, 21 Jul 2023 05:52:14 GMT

Hello BeauD,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess