topic Re: Hub photo's freezing in Speakers and Displays

Hub photo's freezing

MargieMac — Wed, 25 Oct 2023 21:53:17 GMT

Moderator update: The topic discussed in this thread was resolved on 7/12/23. A new, similar conversation about this topic is currently happening here: Google Nest no longer displaying Photo Frame. Please feel free to join the discussion there!

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I have two Google Hub and they are both freezing on photo's. My setting is every 5 seconds on both, but I see on other feedback they can freeze on any time frame setting.

I have had them for a couple of years and they have never done this, I wonder what changed.

Nest Hub Max: Photo Frame - Doesn't go to next photo

Soundchasr — Sun, 30 Apr 2023 00:22:33 GMT

My Photo Frame gets stuck on a photo and doesn't go to the next one. Everything else works fine. I've unplugged and messed with settings and it keeps happening.

Any tips appreciated. Thanks.

Re: Nest Hub Max: Photo Frame - Doesn't go to next photo

Russhaven — Sun, 30 Apr 2023 02:37:45 GMT

Same exact thing is happening to me. Just bought my Nest Hub Max last weekend. The photo slideshow worked perfect all week then I noticed it started to get stuck on photos yesterday. Would love to find a solution to this!!

Nest Hub Max sticking on photo frame photos

DianaM — Sun, 30 Apr 2023 07:48:14 GMT

My Nest Hub Max keeps sticking on photos on the photo frame. It moves when I ask it to. I have turned it off and back on and have rebooted from the app. I have also moved it closer to the modem in case it was too far away.

It also doesn’t show the temperature on the front screen but gives the weather when asked.

Thankyou.

Re: Hub photo's freezing

GameraFan — Mon, 01 May 2023 00:32:56 GMT

Having the same issue. Just started recently on our Nest Hub Max. Have restarted Google Wifi and factory reset the Hub Max. It works for a while and then freezes.

Oddly, our smaller Nest Hub is working properly.

Re: Nest Hub Max sticking on photo frame photos

Harrys — Mon, 01 May 2023 10:45:18 GMT

Same issue with mine. The issue started a couple of weeks ago. Have not found a fix yet.

Google dislpay

Mu08 — Tue, 02 May 2023 11:35:13 GMT

Heya,

I've got a Google display which shows an personal album, the sideshow is changing every 30 seconds, but for the last 2-3 weeks every so often the pictures freeze and the sideshow stops. I restarted the display, and nothing. Any idea what could be the issue?

Thank you so much

Re: Hub photo's freezing

Meowmeow — Tue, 02 May 2023 13:11:39 GMT

My small nest hub is doing this and I'm getting sick of restarting it all the time now! Never had this problem before. Also I really wish they wouldn't zoom in on the photos so much, I have to remove some of my best pictures because the tops of people's heads get cut off at the top!

Re: Hub photo's freezing

GameraFan — Tue, 02 May 2023 14:07:58 GMT

My small nest hub must have updated to the same software because it's getting stuck now, too.

Once I go into the Google Home app (ios version 2.67.106) and Edit Photo Frame to get it going again, the first five or so pictures cycle very quickly before it settles down to my selected 1m setting. It cycles for a while before freezing on a picture.

Software versions on both the Nest Hub and Nest Hub Max:

Fuchsia version: 10.20221207.2.109
Software version: 51.0.24.513642888
Chromecast version: 1.68.353511

Re: Google dislpay

GameraFan — Tue, 02 May 2023 15:12:39 GMT

It has to be a bad software update. There are several posts mentioning freezing photos just in the last couple of days. We've had our displays running for years with no problems.

Nest hub slideshow gets stuck

djd711 — Tue, 02 May 2023 16:58:42 GMT

I used to have a dedicated album that I used as a slideshow album for my display and it used to work flawlessly.

About 6 months passed where I didn't use my nest hub. I have started to use it recently but the photos regularly get stuck despite there being about 70 images in the folder.

I have tried the common fixes like using live albums only, or using favorites etc... Tried rebooting and also a factory reset but no help.

When it's stuck on a picture, I can get it to resume by swiping along to the next image but how often it gets stuck this is not a solution, it happens dozens of times per day.

I also tried deleting all of my albums and favorites and making a new album but this only worked for about an hour or so then got stuck again.

Any ideas?

Photo Frame for Nest Hub broken

NestForums — Tue, 02 May 2023 22:48:28 GMT

This issue started after the firmware update to the Nest products that was pushed out on April 26th.

Photo frame does not work correctly anymore. It will not show my albums from Google Photos. I did some troubleshooting and it looks like the Home App Photo Frame is now tied to Google Photo App. If I enable Google Photo backups to the cloud, and set photo frame IN the Google Photos app, then I can see the photo albums in the Google Home App photo frame, but the Hubs still do not show the albums I want displayed. I get the option to “select family & friends” when I open photo frame in GH App. If I don’t choose that option it defaults to the Art Gallery and slideshow speed is 5 seconds. Not the 1 minute speed that I selected previously for my Google Photo Album. So as of now I can only use the clock as the display. No photos unless I only choose Art Gallery.

No microphone sensitivity feature in my Nest settings

scoggins10 — Wed, 03 May 2023 09:56:12 GMT

I subscribed for Nest Aware to enable the recording feature on my Nest. It was working fine and I could easily hear sound in the recordings for a couple of weeks. A few days ago I went back to see a video and there was no sound. The microphone had turned itself off and I turned it back on but now I can barely hear the recordings even though I've turned the media volume all the way up. Searching online tells me to adjust the microphone sensitivity and that the feature would appear when I go to settings. I go to settings, then to microphone under device options and turn the microphone on but that sensitivity setting is not there. When I turn on the microphone, a section appears called Audio Recording, where I can turn the recording on or off (and still listen live if off) but no microphone sensitivity section to adjust the volume. Is there anything I can do to fix this?

Re: Photo Frame for Nest Hub broken

EverNormal — Wed, 03 May 2023 15:20:30 GMT

Just recently started having issues as well, on both hubs that I have. My slideshow speed is (and has always been) set to 1 minute but both hubs suddenly to changed to something a lot longer (never timed it). It's set to use Google Photos, which is still working. I've tried rebooting the hubs, but that didn't help. And now, after trying different times, the slideshow seems to be stuck on 3 seconds instead of 1 minute, like I've set.

Re: Photo Frame for Nest Hub broken

NestForums — Wed, 03 May 2023 16:56:39 GMT

Hi EverNormal, You said your Google Photos are still working on the Hubs correct?

In the Google Home App, for the Photo Frame, do you have the option to “select family & friends” along with your google photo albums to choose?

Do you have the Google Photo app installed on your phone?

I'm just trying to do some more troubleshooting myself. To see why you can get Google Photo Albums to show on the Hubs, but I cannot. Nest support has not been any help. Thanks.

Nest photo frame Sticking

Steven1111 — Thu, 04 May 2023 02:01:10 GMT

I have several Nest products (2nd Gen and Max). For the last couple weeks the photo frames stop shuffling and stick on 1 photo. I have tried factory resetting and changing networks to no avail. Anyone have similar problems or possible solutions?

Re: Nest Hub Max: Photo Frame - Doesn't go to next photo

Muddi — Thu, 04 May 2023 03:07:39 GMT

Hey folks,

Thanks for visiting the Community.

I understand the feeling when you're having issues with your Google Nest Hub Max. Let's try to get to the bottom of this. A few questions: when did the issue start? Is it a shared photo?

Please set up a Live Album in the Google Home app. Follow the steps below to know-how:

Open the Google Home app.
Tap the Nest display > Settings Settings > Photo frame.
Tap Google Photos > Select a photo album.
Tap each face to include them in the Live Albums.
Once finished, tap Confirm.

Let me know how it goes.

Cheers,

Muddi

Re: Hub photo's freezing

Muddi — Thu, 04 May 2023 03:21:10 GMT

Hello everyone,

Thanks for sharing details about the issue here. I know the feeling when you're having issues on your Google Nest Hub display. Since restarting the device doesn't fix the issue, please proceed with resetting your Nest Hub displays by pressing and holding both volume buttons together, at the back of the Nest display, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub. Once done, kindly check if your device will have the same behavior.

For Nest Hub Max, please make sure to remove it from the home structure first before setting it.

Let me know how it goes.

Cheers,

Muddi

Re: Nest photo frame Sticking

MartinHammond — Thu, 04 May 2023 10:45:26 GMT

I have started to have same problems been ok for 3 years have tried factory reset and Wi-Fi reset still no good works for about 30 minutes then freezing

Re: Nest Hub Max: Photo Frame - Doesn't go to next photo

Soundchasr — Thu, 04 May 2023 11:25:34 GMT

Hello:

I've had the unit for 3 years and it just started happening about a week ago. I did a factory reset and it got better briefly. I don't use live albums.

Thanks.